X10 Community Forum
🖥️ActiveHome Pro => Plug-ins => MyHouse Online => Topic started by: glt on November 11, 2006, 10:31:13 AM
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Hi folks,
After MANY emails and MANY responses from "Eric Boyd" <ericb@x10.com> (thanks Eric) I now have MyHouse WORKING.
The trick was Eric told me how to delete my regisration file and RE-REGISTER with a generic registration number he supplied. Now all is working ( well I'm going to have to do something w/ the router - for now I am bypassing it. Edit: I didn't have to do anything with the Netgear router.)
So, if you are a recent purchaser, AND it says "..verify MyHouse registration.." from within AHP (and you can't connect) , then Eric can help you. See email address above.
And no, I won't pass along that number.
Boy that was fun....
GLT
EDIT: My GUESS is that newer registrations of MyHouse are not being propagated to the MyHouse "server", resulting in the error "...verify myhouse registration..". So an OLD registration number that X10 gave me worked FINE. Note that the error "...verify myhouse registration.." can also occur for other reasons per X10.
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And wow, it is cool. Have my camera on the other DIAL UP computer running AHP, this computer on cable - and can see my camera just fine.
AGAIN - WOW!
GLT
P.S. I take whatI said back, no X-10 stuff will be RMA'ed. However.... ;D
(Sorry for any and all rants, now, in the past, and certainly in the future!)
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I'm sorry to report I too have been working with Eric. He has been helpful but hasn't solved my problem. I had the same error you did but I'm unable to resolve the issue. I have even built a separate machine with XP SP2 for testing. There is no other software except XP and SP2. I still cannot connect. I have tried installing on 3 different machines with the same results. I hope tech support can get this fixed for me. There is no firewall or anything else to prevent a connection. I'm very upset at this point.
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Boy that was fun....
GLT
I know that feeling! Home automation, isn't an out-of-box technology...yet. Set-up can... at times... be difficult. But thats what makes it FUN.
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I just set this plug-in up and it worked "right out of the box!" ;D
The only problem is that almost every corporate I.T. will block x10.com so I would not be able to use this from work.
I will have to look at x10dispatch.
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Well I went through good old Eric and he had me do a bunch of bull-crap, which I had already did, if not a dozen times before emailing them, and I got no where fast. In fact all I got was a bunch of crap basically saying theproblem was on my end, which it isn't. I follwed their every step to a T, even went so far as installing everything on completely different computer, no router, no Firewalls, nothing, and still have the same problem.
I started using X10 cameras and software a few year's back and would have been glad to have told anyone how good and kewl it was, until this chit. Now, I wouldn't recommend anything of theirs, let alone their support staff which has yet to even reply to my emails requests for assistance. All I want is for the dam stuff to work as it's suppose to and if they are having problems, than tell me that and not give me a line of crap and ignore a customer like this.
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larry s:
In all defence of poor Eric did you explain what you had tried before he made you do it again?
So many of us have this running and running well!
What is different? ??? ::) ???
Are you on high speed?
Who is your ISP? Maybe others using them have the same issue! ::) ???
I understand your frustration So many Just give up but your still working at it and I admire you for it!
I know the issue will get resolved unfortunatly not soon enough for you!
Since you've installed it on another PC can you take that to a freinds and test it from their end?
Hopefully they have a different ISP! ;)
Or possibly try one of the free ISP out there! ;)
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I will add my name to the mix. I am attempting to setup MyHouse and get the same error that others are seeing. The "status" panel is in a loop telling me to Re-Verify my registration.
I also had issues getting the OnAlert to download/install. I called support to fix these issues and was immediately sent the OnAlert file. Problem solved.
I got the big blow off on My House though. Told the registration servers are fine... the software was designed with firewalls and virus protection in mind.. so the problem is on my end.
They will "submit for next level support and someone will call within 48hours to schedule a phone call"
hmm.. this seems a bit BS to me personally.
I'm assuming the My House has its own server.. that server must Sync registration information with another server. This is the odd part. How can my AHP software verify registration of all my plug-ins upon start up, but the My House software be unable to connect?
How about x10 tell me the differences in how they talk. Obviously thats the key!!
im going to try some things with and without port forwarding.. with and without Internet connection etc. Will post a thread with all the different error codes.
I applaud those of you that have been using this for awhile.. and have it running "out of the box". Unfortunately not all of us have this happening.
There is obviously a solution, just need x10 to step up and help determine what is causing so many of us to fail.. and so many are doing fine.
More later!
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GLT, If you are running XP pros, please post the two log files in your computer that can connect to Myhouse service successfully.
Here is the step to create those log files, also one questions in step 1:
(You may know how to create these log files. I just list the steps here for others who may need them)
Step 1: Start up computer fresh. Click on START, Controll Panel, Windows Firewall
Under General TAB I assumed only the button ON was selected.
Under Exception TAB Do you have Active House Professional listed and checked ?
Step 2: Click on Advanced TAB, Security Logging Settings... BUTTON
Check on Log dropped packets
Check on Log successful connections
Click on OK BUTTON
Click on another OK BUTTON to exit Windows Firewall program.
Step 3: Bring up Active Home Pros
Click on Myhouse, Status
Click on Connect to Myhouse Service
Wait for about 10 to 15 seconds
Save this status log page to disk.
Step 4: Back to Windows Firewall program and stop firewall logging
unselect Log dropped packets
unselect Log successful connections
Please Post the status log page file, and the pfirewall.log in C:windows directory.
Note: pfirewall.log is in text format, you can open it with notpad.
For others who run Windows XP and cannot connect to Myhouse service, you can do the same and then compare the pfirewall log file with glt's log file.
Thanks,
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Ok,
I believe the problem is that the myhouse servers don't know about (or like) your registration number. I don't believe the current people at X10 know how to fix this.
I don't use the XP firewall, just ZA. However I turned it on and connected to MHO and logged it. XP firewall asked if AHP was OK.
Can you tell me specifcally what you are looking for? I'm a little hesitant to post all that info.
GLT
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GLT,
I just want to see what going on with all the communication between AHP and the Myhouse Service machine.
In my log (which is failed), it look like this:
2006-11-13 18:22:05 OPEN UDP 172.16.1.33 172.16.0.1 1035 53 - - - - - - - - -
2006-11-13 18:22:06 OPEN TCP 172.16.1.33 63.211.210.21 1042 80 - - - - - - - - -
2006-11-13 18:22:07 CLOSE TCP 172.16.1.33 63.211.210.21 1042 80 - - - - - - - - -
2006-11-13 18:22:08 DROP TCP 63.211.210.21 172.16.1.33 80 1042 40 A 3670713715 2099663519 6432 - - - RECEIVE
2006-11-13 18:22:16 OPEN TCP 172.16.1.33 63.211.210.99 1043 443 - - - - - - - - -
2006-11-13 18:22:25 DROP TCP 63.211.210.21 172.16.1.33 80 1042 40 AR 3670713715 2099663519 0 - - - RECEIVE
2006-11-13 18:22:34 OPEN TCP 172.16.1.33 63.211.210.99 1044 443 - - - - - - - - -
2006-11-13 18:22:34 CLOSE TCP 172.16.1.33 63.211.210.99 1043 443 - - - - - - - - -
2006-11-13 18:22:51 OPEN TCP 172.16.1.33 63.211.210.98 1045 443 - - - - - - - - -
2006-11-13 18:22:52 CLOSE TCP 172.16.1.33 63.211.210.99 1044 443 - - - - - - - - -
2006-11-13 18:22:52 DROP TCP 63.211.210.99 172.16.1.33 443 1043 40 AR 3250709195 1994903166 0 - - - RECEIVE
2006-11-13 18:22:55 CLOSE TCP 172.16.1.33 63.211.210.98 1045 443 - - - - - - - - -
2006-11-13 18:23:04 OPEN TCP 172.16.1.33 63.211.210.99 1046 443 - - - - - - - - -
2006-11-13 18:23:08 DROP TCP 63.211.210.99 172.16.1.33 443 1044 40 AR 1030100111 4068297247 0 - - - RECEIVE
2006-11-13 18:23:11 DROP TCP 63.211.210.98 172.16.1.33 443 1045 40 AR 0 2447355570 0 - - - RECEIVE
2006-11-13 18:23:24 CLOSE TCP 172.16.1.33 63.211.210.99 1046 443 - - - - - - - - -
2006-11-13 18:23:40 OPEN TCP 172.16.1.33 63.211.210.99 1047 443 - - - - - - - - -
2006-11-13 18:23:41 DROP TCP 63.211.210.99 172.16.1.33 443 1046 40 AR 845323973 2581069179 0 - - - RECEIVE
2006-11-13 18:23:58 CLOSE TCP 172.16.1.33 63.211.210.99 1047 443 - - - - - - - - -
2006-11-13 18:24:14 DROP TCP 63.211.210.99 172.16.1.33 443 1047 40 AR 3216763644 2061123012 0 - - - RECEIVE
2006-11-13 18:24:31 CLOSE UDP 172.16.1.33 172.16.0.1 1035 53 - - - - - - - - -
I just wander what it look like if the connection is successful.
Thanks,
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rhunt!
How can my AHP software verify registration of all my plug-ins upon start up, but the My House software be unable to connect?
When X10 has verified your program registration, it writes a file on your computer. When AHP starts it looks for this file for registration validation.
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X911,
Hope I'm not buttin' in, but I was wondering what type of internet connection you are using?
Also, run a tracert on these three IP's and post the results:
63.211.210.21
63.211.210.98
63.211.210.99
Remember, It's always possible that one of the links/hops between you and X10 may be causing the problem. Unfortunately, without X10's direct involvement, it is extremely hard to troubleshoot and pinpoint the problem.
Also, I would like to see someone else's firewall log file that is having problems with registration.
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rhunt,
I have 2WIRE 1000HW gateway, and I am with SBC/AT&T ISP.
Inthe messages below:
My default gateway 172.16.0.1
My computer running AHP 172.16.1.33
Myhouse service from X10 63.211.210.21
Let me explain a little bit more on the log file I post earlier, since XP firewall only logged successful and drop connections:
I used another network monitor to see other information that I am adding to this post right now.
When Myhouse Online begin the connection It send out the UDP connection bellow to my 2WIRE gateway and ask for a server name "myhouse 3"
2006-11-13 18:22:05 OPEN UDP 172.16.1.33 172.16.0.1 1035 53 - - - - - - - - -
An UDP comes back from "Myhouse 3" with an IP address 63.211.210.21 (not logged by firwall program here)
Now Myhouse Online opens a TCP connection with port 80 to the IP 63.211.210.21
2006-11-13 18:22:06 OPEN TCP 172.16.1.33 63.211.210.21 1042 80 - - - - - - - - -
Why Myhouse Online closes this TCP/port80 connection here ?
2006-11-13 18:22:07 CLOSE TCP 172.16.1.33 63.211.210.21 1042 80 - - - - - - - - -
Myhouse 3 server responsed to Myhouse Online on port 80 (but too late, port 80 is already closed, It was dropped!)
2006-11-13 18:22:08 DROP TCP 63.211.210.21 172.16.1.33 80 1042 40 A 3670713715 2099663519 6432 - - - RECEIVE
Myhouse Online did what ever here is anybody guessing ...
2006-11-13 18:22:16 OPEN TCP 172.16.1.33 63.211.210.99 1043 443 - - - - - - - - -
I wonder what GLT log file look like if AHP making connection successfully to X10 server "Myhouse service"
Thanks,
Note:
edit #1: correct some typo in the myhouse 3 IP address (was 63.211.210.99, now 63.211.210.21)
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Sorry guy, my earlier response is for tjdavj, not rhunt.
tjdavj, what is tracert, where can I get it, and how do you run it?
thanks,
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X911,
Actually, I think you are missing a connection attempt. According to the log you posted, the first X10 connection is to 63.211.210.21:80 [ftp.X10.com]
2006-11-13 18:22:05 OPEN UDP 172.16.1.33 172.16.0.1 1035 53 - - - - - - - - - DNS resolution request, returns 63.211.210.21
2006-11-13 18:22:06 OPEN TCP 172.16.1.33 63.211.210.21 1042 80 - - - - - - - - - establish TCP connection to 3.211.210.21 on port 80
2006-11-13 18:22:07 CLOSE TCP 172.16.1.33 63.211.210.21 1042 80 - - - - - - - - -close connection.
My AHP has already been successfully registered with X10, so when I connect to My House this is what my log looks like:
2006-11-14 14:00:02 OPEN UDP 192.168.0.5 64.5.1.129 1036 53 - - - - - - - - - DNS request
2006-11-14 14:00:02 OPEN TCP 192.168.0.5 63.211.210.98 3443 443 - - - - - - - - -
2006-11-14 14:00:03 CLOSE TCP 192.168.0.5 63.211.210.98 3443 443 - - - - - - - - -
2006-11-14 14:00:04 OPEN TCP 192.168.0.5 63.211.210.99 3445 443 - - - - - - - - -
2006-11-14 14:00:05 DROP UDP 192.168.0.1 255.255.255.255 54193 61112 120 - - - - - - - RECEIVE
2006-11-14 14:00:11 DROP UDP 192.168.0.1 255.255.255.255 54195 61112 120 - - - - - - - RECEIVE
2006-11-14 14:00:13 DROP UDP 192.168.0.5 255.255.255.255 68 67 328 - - - - - - - RECEIVE
2006-11-14 14:00:17 DROP UDP 192.168.0.1 255.255.255.255 54197 61112 120 - - - - - - - RECEIVE
2006-11-14 14:00:18 DROP UDP 192.168.0.5 255.255.255.255 68 67 328 - - - - - - - RECEIVE
You will notice that there is NO connection attempt to 63.211.210.21
As I said earlier, I would like to see if others experiencing problems with registering show this same behavior accessing 63.211.210.21.
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tjdavj,
I am lost! Your AHP did not make any connections usingport 80 at all ?
Perhap you have to restart your computer, start AHP and log the message.
Maybe It only connects to 63.211.210.21 the first time it run only ?
Thanks,
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OK - this is a clean restart. AHP loaded but myHouse not started.
Turned on logging. Connected to MyHouse, AHP -"waiting for remote user".
Logging off.
This is it:
Version: 1.5
#Software: Microsoft Windows Firewall
#Time Format: Local
#Fields: date time action protocol src-ip dst-ip src-port dst-port size tcpflags tcpsyn tcpack tcpwin icmptype icmpcode info path
2006-11-14 19:53:05 OPEN UDP 192.168.1.2 192.168.1.1 1033 53 - - - - - - - - -
2006-11-14 19:53:06 OPEN TCP 192.168.1.2 63.211.210.99 1071 443 - - - - - - - - -
2006-11-14 19:53:15 OPEN UDP 192.168.1.2 192.168.1.3 137 137 - - - - - - - - -
2006-11-14 19:53:17 OPEN TCP 192.168.1.2 192.168.1.3 1072 139 - - - - - - - - -
GLT
Edit: Looks to me we go to the same place (X-10's Vanguard Surveillance system) but I get to logon because I am SO much better looking than ya'll (or at least my reg number is) ;D.
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X911,
I think we can eliminate the requests to 63.211.210.21 and 22. I'm pretty sure these are "Check for Update" requests by AHP, when you first run it. In fact, if you do a manual "Check for Update", you will see the same TCP request.
tracert is a CLI command that "traces to route" to the IP you specify.
To run this, go to Start>Run, type: cmd and click on OK. this opens a command line window.
At the prompt, type: tracert 63.211.210.21
This will now list all the gateways (internet segments) that your request is traveling on.
The important figures here are times longer than 250ms and total # of hops. (20 or more could be a problem)
Also, from what I can tell, My House requests a connection from either 63.211.210.98 or 63.211.210.99, via port 443, which is an SSL (secure socket layer) connection. For whatever reason, this request is being refused by the MyHouse servers.
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I will get the capture you are asking for tommorow (i'm failing also)..
For now I did run tracert on the 3 ip's you mentioned and all mine were 13 hops with the last few to x10 all around 76 ms. It didnt seem to have any hangups and I repeated the test 3 times.
More tommorow.
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oh.. How would be the best way to capture this data on XP Home? I figure the Pro directions earlier will not work.
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tjdavj,
Thanks for the tracert explanation. Here is the worst time for each ip:
63.211.210.21
11 45ms 46ms 46ms ....
total 14 hops
63.211.210.99
9 177ms 210ms 206ms ....
total 14 hops
63.211.210.98
11 128ms 100ms 47ms ...
total 14 hops
I see three timing numbers per line, which number do I use to compare with the limit 250ms you mentioned above?
thanks,
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Hello all,
Very very suprise that Myhouse Online is working now on my computer!
I DID NOT do anything. It just works now.
I think X10 FIXED it on their end. Please try your AHP again.
My Myhouse Online loggin successfully on the first try (first time for me).
Hey GLT this make you NOT so much better looking than any one any more!!!
Thanks for all your help. Hope it works out for all of you now.
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Hey GLT this make you NOT so much better looking than any one any more!!!
Well, that explains the new fat guy in the captures from my X-10 cams.
My old reg number now works, so I guess x-10 fixed it. I started another thread so the fix is more visable and people can post their success there.
GLT
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Well, it looks like this thread is finished.. Glad to see that it was an X10 issue and NOT some esoteric network issue. Must have been a problem with X10's registration server.
Also, did anyone capture the successful registration in their firewall log? It would be interesting to compare with the failure log.
X911,
I see three timing numbers per line, which number do I use to compare with the limit 250ms you mentioned above?
FYI, as far as the tracert times, you are just looking for anything over 250ms. I should have also noted that you want to run these tests when there is no other network traffic going on. ie: don't run this test while you are downloading!
rhunt,
oh.. How would be the best way to capture this data on XP Home? I figure the Pro directions earlier will not work.
The tracert command works the same in both XP Home and Pro. There is NO easy way to capture the results, you just have to cut & paste from the CLI.
Enjoy..
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small side note.. I am working now of course.. like everyone else, but being the type that can't just drop things...
I shut off port forwarding for this PC's IP and recreated the exact error I was getting before. Not sure what it means, but found it interesting.
Enjoy MyHouse!! I sure hope it was worth all our time lol.
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Try again - they just fixed something and now mine works. :)
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rhunt,
I shut off port forwarding for this PC's IP and recreated the exact error I was getting before. Not sure what it means, but found it interesting.
Is your pc in a DMZ, or is it NAT'ed thru your router to a private IP address?
Can you find out which port AHP/MyHouse is using by looking at the firewall log?