X10 Community Forum

💬General Category => General Discussion => Topic started by: bradleystownsend on April 21, 2007, 09:57:56 PM

Title: X10 Support
Post by: bradleystownsend on April 21, 2007, 09:57:56 PM

I have never ever got a call back from tech support even though I was promissed several times.

Title: Re: X10 Support
Post by: Nandy on April 22, 2007, 03:00:13 PM

I never did either. Their customer support is very poor. The only way I am getting able to communicate with them is via email which is a very slow way to trouble shoot anything.  Basically, they answer one question a day, not even solve a issue a day... Their time is running out. I already have a rma and will be returning the system. I ask simple questions, all I get are cut an paste responses from a script... If you have a chance, get your rma or you will have to eat whatever money you spent. I can tell this tech support person I am talking to dont understand half of what he is supposed to.

Nandy