X10 Community Forum

ActiveHome Pro => Plug-ins => MyHouse Online => Topic started by: rob on December 01, 2005, 10:42:17 AM

Title: Welcome to the MyHouse Online Forum! [1B of 6]
Post by: rob on December 01, 2005, 10:42:17 AM
Mr X10

Software paid for now if we could just get it to connect it might show some return on the dollar.

Would be nice to get an answer from X10. I would be glad to be a tester but would like a better discount than 20.00 bucks for doing so.

Also for the rest of us that know how our fire walls work it would be nice if this software could connect directly without using your servers.

Thanks

Hope to hear something soon

Rob


OP:


Use this forum to discuss the MyHouse Online <BR>Internet plug-in for ActiveHome Pro.


Re: Welcome to the MyHouse Online Forum! [2 of 6] (http://www.x10community.com/forums/index.php?topic=12335.msg35594#msg35594)

Re: Welcome to the MyHouse Online Forum! [3 of 6] (http://www.x10community.com/forums/index.php?topic=12336.msg35671#msg35671)

Re: Welcome to the MyHouse Online Forum! [4 of 6] (http://www.x10community.com/forums/index.php?topic=12337.msg35743#msg35743)

Re: Welcome to the MyHouse Online Forum! [5 of 6] (http://www.x10community.com/forums/index.php?topic=12338.msg35825#msg35825)

Re: Welcome to the MyHouse Online Forum! [6 of 6] (http://www.x10community.com/forums/index.php?topic=12339.msg35926#msg35926)


[TTA Edit #2: Experiment to determine whether or not DELETING the OP (*AFTER* copying it into Reply #1) in 'Highly-Viewed' / 'Highly-Replied' but currently INACTIVE threads from LONG, LONG AGO (I'm starting with ~2 years) will allow current ACTIVE threads to appear in the Top 10 Topics (by Views) section of the Statistics Center (aka More Stats) (http://www.x10community.com/forums/index.php?action=stats) Page.]

[TTA Edit #1: Experiment to determine whether or not SPLITTING 'Highly-Viewed' / 'Highly-Replied' but currently INACTIVE threads from LONG, LONG AGO (I'm starting with ~2 years) into parts will allow current ACTIVE threads to appear in the Top 10 Topics (by Replies) section of the Statistics Center (aka More Stats) (http://www.x10community.com/forums/index.php?action=stats) Page.

NOTE: I *WILL* address the <BR> problem...]
Title: Re: Welcome to the MyHouse Online forum!
Post by: jb on December 01, 2005, 11:31:12 AM
So far this software package is very
disappointing. Was this Software
connectivity actually tested?. This
software won't even connect to a non secure
non-firewalled protected systems.  Connect
and then disconnect and NITASYSCONNCLOSED
then try to reconnect appears to be what
this package does best. Please let us know
what the problem is.
Title: Re: Welcome to the MyHouse Online forum!
Post by: X10 Pro on December 01, 2005, 12:10:22 PM
JB: This software was in beta test for some
time, and connection worked -- it's the point
of the product, so of course that was our
main focus. We use it in our offices here
behind pretty hefty firewalls and NAT. I
haven't seen the error message you mention
before, but I will review with the team this
morning.

Rob: At present, the use of our servers is
required. Most users need the MyHouse Service
on our servers to be able to connect
reliably, but we have talked about adding a
local connection for expert users.
Title: Re: Welcome to the MyHouse Online forum!
Post by: rob on December 01, 2005, 01:16:30 PM
X10
this may help - it is a copiy of the
connection status.
If there is anything i can do to help out
with testing pls feel free to let me know

Active Home Professional

Network Events Report : 12/01/2005
14:10:08.000
Event Date/Time Action
0 14:08:19.281 Start Connection...
1 14:08:19.421 Connecting to MyHouse
Service..
2 14:08:35.687 NtaSysConnClosed
3 14:08:35.718 Disconnected from MyHouse
Service
4 14:08:35.718 Trying to Reconnect...
5 14:08:35.734 Start Connection...
6 14:08:35.859 Connecting to MyHouse
Service..
7 14:08:52.078 NtaSysConnClosed
8 14:08:53.109 Disconnected from MyHouse
Service
9 14:08:53.109 Waiting 9 s to Reconnect
10 14:09:02.734 Start Connection...
11 14:09:02.906 Connecting to MyHouse
Service..
12 14:09:19.171 NtaSysConnClosed
13 14:09:19.203 Disconnected from MyHouse
Service
14 14:09:19.203 Waiting 19 s to Reconnect
15 14:09:38.421 Start Connection...
16 14:09:38.546 Connecting to MyHouse
Service..
17 14:09:54.781 NtaSysConnClosed
18 14:09:54.812 Disconnected from MyHouse
Service
19 14:09:54.812 Waiting 28 s to Reconnect

Hope this helps.

Rob
Title: Re: Welcome to the MyHouse Online forum!
Post by: X10 Pro on December 01, 2005, 01:24:03 PM
Rob: What version of Windows are you using?
Title: Re: Welcome to the MyHouse Online forum!
Post by: X10 Pro on December 01, 2005, 01:27:29 PM
Also, how are you connected to the Internet
when the problem occurs?
Title: Re: Welcome to the MyHouse Online forum!
Post by: steve on December 01, 2005, 02:27:45 PM
I'm using windows xp pro. connected with
charter cable through a D-link router. I
have the same problem "Ntasysconnclosed"
I've open all ports on the router again
same problem.
Steve
Title: Re: Welcome to the MyHouse Online forum!
Post by: X10 Pro on December 01, 2005, 04:07:53 PM
Steve: Can you send your MyHouse order number
to ahpsupport@x10.com?
Title: Re: Welcome to the MyHouse Online forum!
Post by: steve on December 01, 2005, 04:22:08 PM
just emailed it to you.
Steve
Title: Re: Welcome to the MyHouse Online forum!
Post by: rob on December 01, 2005, 04:25:34 PM
X10 -- as requested

Laptop
Windows Ver    XP Home Ver 20002 Serv Pack 2
system         AMD Athlon xp2800+
Ram     1 GB

**Also
Loaded it on my Desktop = Same results

Win XP Pro ver 2002 serv pack 2
System   Intel P4 2.8
Ram    512 MB

Rob
Title: Re: Welcome to the MyHouse Online forum!
Post by: X10 Pro on December 01, 2005, 05:37:25 PM
This problem should now be resolved. It
wasn't a problem in the MyHouse or ActiveHome
Pro code, but a problem with data on the
server. If you try to connect now, it should
work almost immediately.
Title: Re: Welcome to the MyHouse Online forum!
Post by: loma on December 01, 2005, 11:38:27 PM
Cannot connect. Receiving message similar
to Rob. Using Windows XP. Connecting to
internet through cable/D-Link Router.
Title: Re: Welcome to the MyHouse Online forum!
Post by: mike on December 01, 2005, 11:40:06 PM
I  downloaded and installed myhome.  Now
that it is installed and connected, how do
I address it from another PC?
Title: Re: Welcome to the MyHouse Online forum!
Post by: rob on December 02, 2005, 12:03:28 AM
X10

Seems to work ok now
Thanks
Rob
Title: Re: Welcome to the MyHouse Online forum!
Post by: loma on December 02, 2005, 12:39:13 AM
Further to my previous post, I have since
noticed the icon at the bottom of the Room
1 page indicating "Hardware not connected".
I have connected everything as per
directions. Please help me.
Title: Re: Welcome to the MyHouse Online forum!
Post by: marty on December 02, 2005, 07:55:47 AM
Is there a manual I can download for
MyHouse? I can't get it to connect and
reading the help files is too confusing. Too
many windows to open to fine anything.
Title: Re: Welcome to the MyHouse Online forum!
Post by: X10 Pro on December 02, 2005, 12:14:33 PM
Marty: You can find the manual and other
information on the MyHouse Online page in our
knowledgebase:

http://www.x10.com/kbase/products/p00121.html

Louis: Can you describe what steps you are
taking and what happens when you do them?
Title: Re: Welcome to the MyHouse Online forum!
Post by: loma on December 02, 2005, 01:15:53 PM
Steps taken:
Enter internet to http://myhouse.x10.com
ActiveHome Pro screen with Remote Login
Enter ID etc.
Click Connect Now
Screen MyHouse Status indicates:
Start connecting
Connecting
NtaSysConnClosed
Disconnected
Waiting ? s to reconnect
Then the cycle is repeated

Two icons appear at the bottom of the
ActiveHome Pro screen:

connected to MyHouse Service
hardware not connected
Title: Re: Welcome to the MyHouse Online forum!
Post by: X10 Pro on December 02, 2005, 02:13:33 PM
Louis: Are you getting the "NtaSysConnClosed"
message on the status window on the
Remote-side, or on the side of your AHP PC?
If it's on the remote side, can you verify
that the System ID you're entering is
*exactly* the same as it appears in the User
Configuration window on the main AHP PC? If
you delete and re-type it is there any
difference?
Title: Re: Welcome to the MyHouse Online forum!
Post by: marty on December 03, 2005, 12:57:02 PM
X10 Pro - Thanks for the manual. I'll try to
get it figured out. First, am I supposed to
get connected from a computer (in another
room) that's connected to the same router?
Or am I just wasting my time?
Title: Re: Welcome to the MyHouse Online forum!
Post by: loma on December 03, 2005, 02:33:52 PM
The message is on the AHP PC
Title: Re: Welcome to the MyHouse Online forum!
Post by: X10 Pro on December 05, 2005, 12:44:11 PM
Louis: Is ActiveHome Pro registered
successfully? If you go to Help then Product
Registration, what's listed there?
Title: Re: Welcome to the MyHouse Online forum!
Post by: loma on December 05, 2005, 04:25:38 PM
Indicates that product is registered
Title: Re: Welcome to the MyHouse Online forum!
Post by: X10 Pro on December 05, 2005, 04:56:37 PM
Louis: I just sent you an e-mail, so we can
work on this that way if you want.

I set up a system here using your order
information, and it seems to work OK. At
least we know that your order and
registration data is working.

Are you using cable Internet, or some other
connection? Do you know if you are behind a
proxy server? If you open the User
Configuration window from the MyHouse menu in
AHP, is the System ID shown something other
than ten zeroes? (Don't post your System ID
here in the forums.)