X10 Community Forum

🖥️ActiveHome Pro => ActiveHome Pro General => Topic started by: PhilC008 on October 13, 2010, 04:02:50 PM

Title: Activation Code
Post by: PhilC008 on October 13, 2010, 04:02:50 PM

I had a computer crash and lost my activation code email for ActiveHome. Is there someplace that I can request my activation code again?

Title: Re: Activation Code
Post by: J.B. on October 13, 2010, 04:04:32 PM

My best advice would be to call x10 customer support and see what they can do.
I would think they would want your order number though, or you may have some hassle.
Good luck.

Title: Re: Activation Code
Post by: anthonylavado on October 13, 2010, 04:37:55 PM

Quote from: PhilC008 on October 13, 2010, 04:02:50 PM

I had a computer crash and lost my activation code email for ActiveHome. Is there someplace that I can request my activation code again?

J.B.'s right on the money here.

http://kbase.x10.com/wiki/Request_New_Software_Download_and_Registration_Information

If you do happen to know your order number (like on the paper invoice from the box with Module/AHP order) then you can use that.
Your registration code is usually your order number and -1 or -2, etc..

e.g. 12345-1, or 12345-PA567-1

Title: Re: Activation Code
Post by: Dan Lawrence on October 13, 2010, 05:12:42 PM

I copied my  Activation Code to WordPad and saved it as a text file.  It's saved in my off-line Active Home Pro file along with every version of AHP I've ever had.