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🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: Big Dog on November 03, 2010, 08:22:14 PM

Title: Active Home Fails
Post by: Big Dog on November 03, 2010, 08:22:14 PM
Active Home worked for 2+ years, updated and added Iwitness. Worked for about 3 months. Have removed and re-installed 5 times. Still does NOTHING after clicking ICON. It just never starts like before.
Title: Re: Active Home Fails
Post by: HA Dave on November 04, 2010, 10:33:45 AM
Quote from: Big Dog on November 03, 2010, 08:22:14 PM
....
  • Have removed and re-installed
  • does NOTHING after clicking ICON.
  • It just never starts like before.

What operating system are you using?
Did you install as the administrator?
Did you give user rights to the user?
Does the PC see the CM15A?
Title: Re: Active Home Fails
Post by: Big Dog on November 05, 2010, 05:37:26 PM
Using XP, sp3
Admin is user
Yes sees CM15A
Title: Re: Active Home Fails
Post by: HA Dave on November 05, 2010, 06:18:17 PM
Quote from: Big Dog on November 03, 2010, 08:22:14 PM
.... does NOTHING after clicking ICON. It just never starts like before.

I wonder if the recent updates replaced the icon or if maybe the icon is now dead. Could you look through programs and find the AHP exe? See if you can open AHP from there... and then replace the icon.
Title: Re: Active Home Fails
Post by: Knightrider on November 05, 2010, 08:04:06 PM
seems to me that I once had a similar problem.  AHP was opening, it was just sized funny.  I had to figure out where it was popping up and drag the window to a size I could see.  I think it was hiding down around the bottom of the screen.
Title: Re: Active Home Fails
Post by: amr42 on November 09, 2010, 03:53:55 PM
Quote from: Knightrider on November 05, 2010, 08:04:06 PM
seems to me that I once had a similar problem.  AHP was opening, it was just sized funny.  I had to figure out where it was popping up and drag the window to a size I could see.  I think it was hiding down around the bottom of the screen.

There are registry entries you can reset/change to get a windows default position to come back into view.  If this might be the case, and you're comfortable with regedit then let me know...

A
Title: Re: Active Home Fails
Post by: Noam on November 09, 2010, 04:23:26 PM
Quote from: Knightrider on November 05, 2010, 08:04:06 PM
seems to me that I once had a similar problem.  AHP was opening, it was just sized funny.  I had to figure out where it was popping up and drag the window to a size I could see.  I think it was hiding down around the bottom of the screen.

If it appears in your TaskBar, then it is running, probably with a resized or off-screen window.
In that case, Press Alt-[SpaceBar].
That should pop up the "position" menu, and allow you to move, maximize, or resize the window.
Title: Re: Active Home Fails
Post by: Knightrider on November 09, 2010, 06:05:20 PM
Think that's how I fixed it.  It's been so long ago (2007?) that I've forgotten.