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ActiveHome Pro => Plug-ins => MyHouse Online => Topic started by: lviper on December 15, 2010, 10:52:35 AM

Title: Installing Active X Control Crashes IE8
Post by: lviper on December 15, 2010, 10:52:35 AM
WHile I wait for a replacement cm15a I was playing with the MyHouse Online plugin. I tried to remotely connect but when the active x control loads my IE8 crashes. I tried this on both a vista 32 and win 7 64 system. I also tried the suggestion of running IE as admin and adding the site to trusted sites. That didn't help.

I did get it to work using xp-mode on my win 7 system so I don't think it's a firewall, anti spyware/virus issue, but I could be wrong. Anyone else having a problem getting it to work in IE8 on vista or win 7?
Title: Re: Installing Active X Control Crashes IE8
Post by: ErikP on December 15, 2010, 03:33:01 PM
The ActiveX client installed fine during testing on Vista both on x64 and x86.

What other software do you have installed?  There is a known issue after the X10 Net Service was upgraded to the latest run time libraries.  Your ActiveX object needs to be based on the same run time libraries, as your currently installed services, or it will crash.  The cab file which installs the ActiveX object if no client is previously installed on your system is now based on the latest runtimes.  Installing an older version of ActiveHome PRO will install the ActiveX client for that release, and the webpage will use that client rather than installing the one from the cab file.

Title: Re: Installing Active X Control Crashes IE8
Post by: lviper on December 15, 2010, 05:27:26 PM
I do have the latest AHP installed on both computers. I can remove it from the Win 7 pc since I only installed it to test my know known bad cm15a. I'll try that.
Title: Re: Installing Active X Control Crashes IE8
Post by: lviper on December 22, 2010, 09:59:14 AM
Just wanted to followup. I removed AHP from the Win7x64 PC and now the active X installed and works fine with IE8.
Title: Re: Installing Active X Control Crashes IE8
Post by: danmanx10 on December 30, 2010, 12:24:58 AM
I'm having the same problem. Running XP-SP3 w/ IE8 on my laptop. I can't have AHP installed AND download/install the MyHouse plug-in from myhouse.x10.com - IE crashes every time. Uninstall AHP and the plug-in works fine. Reinstall AHP and IE crashes again. What is the correct sequence of events to get AHP and the plug-in to function correctly on the same machine?
Title: Re: Installing Active X Control Crashes IE8
Post by: lviper on December 30, 2010, 08:57:24 AM
Honestly I didn't care about the activeX control working on the same PC that I have AHP installed on. The myhouse plugin is actually for remote computers to access AHP. So why would I want to access AHP through the internet from a computer that was already running AHP.

On the other hand, I guess if you only have one PC at home, then installing it on the same PC would be a way to test it. Maybe you have a laptop also to test it with? Or maybe a friend who can test it for you?
Title: Re: Installing Active X Control Crashes IE8
Post by: danmanx10 on December 30, 2010, 09:49:26 PM
lviper:

I have the capability to test this with another computer. Question is: is this a requirement? Seems to me, form an earlier post that there is/was a known issue with AHP vs. plugin version compatibility. Like you, I have the latest version of each (as far as I know) and still get the IE8 crash. Looks like a bug to me - unexpected behavior. If not, if you can't have both AHP and the plugin functional on the same PC, this should be documented by X10.

I appreciate your post - always saves a lot of time to find someone who has experienced the same problem and has taken the time to share w/ the rest of us.

cheers
Title: Re: Installing Active X Control Crashes IE8
Post by: cary on February 01, 2011, 11:57:41 AM
I experienced a similar problem beginning about the middle of January. The difference in my case is that it doesn't matter whether I have AHP loaded on the computer(s) or not.

My primary MyHouse computer is running XP (SP3). IE8 has been loaded since the latter part of 2010. AHP has also been loaded on that machine. Beginning around the middle of January I suddenly could no longer connect to an AHP system located on another computer at a remote site. I received notification that the Windows 'Data Execution Prevention' function was preventing execution of my request.
After about a week of exclusively using the iWatch and other remote apps with my smartphone I began checking more into my computer. When checking the add-ons for IE8 I saw that the x10 add on (antx) version 3.0.0.305 had been updated on January 19, 2011 about when I began experiencing the problem.

Today after I read thru this post I tried removing AHP from my computer, rebooted and attempted to connect again. No luck. I also removed and reinstalled the add-on. Again no luck.

I then tried on another computer which has never had AHP installed. It is a XP (SP3) running IE8. I experience the same problem with the Windows DEP preventing execution of MyHouse.

Perhaps I've missed something on other posts. I will continue searching the forum.

Thanks for any guidance or tips anyone might have!

Title: Re: Installing Active X Control Crashes IE8
Post by: troll334 on February 01, 2011, 01:29:42 PM
Cary,
If memory serves, you can turn DEP off or, if you like, add custom app entries so DEP 'allows' execution.
Check into that when you get a moment.
Next, and extreme, you might consider whacking IE8 and rolling back to IE7. We run enterprise-class software
at work...the vendor of that software indicated NO compatibility with IE8 until mid 2011 so we told our end-user
community NOT to upgrade. Well, they did  B:(
So our only solution was to remove IE8 completely (which included douching the registry) and re-installing IE7.
This got rid of the plug-ins and extensions as well; a good thing in our case.
I believe MS still makes the IE7 installer available to download. It's small but when it kicks off, it starts downloading
the full installation media.
Just an idea...
Title: Re: Installing Active X Control Crashes IE8
Post by: cary on February 01, 2011, 01:55:27 PM
Thanks Troll334 - I'd previously played some with the DEP settings and just broadened the set of programs supposedly not covered by DEP. That did not do the trick.

I'll pursue your suggestion on falling back to IE7 a bit later.

I appreciate your quick response!
Title: Re: Installing Active X Control Crashes IE8
Post by: ErikP on February 01, 2011, 04:03:15 PM
Are you using the 305 or later build of AHP?  The software on the web servers was updated in mid January, and an update to AHP was rolled out at the same time to fix incompatibility issues between the latest releases of AHP and the files downloaded by the web.  Unfortunately, this does now mean that the web version is compatible with the new AHP but not the old AHP builds.
Title: Re: Installing Active X Control Crashes IE8
Post by: cary on February 01, 2011, 06:31:11 PM
Thanks EricP
The computer running my automation system has version 3.2.9.0 AHP.
Remote computers attempting to access my AHP system with MyHouse Online do not currently have AHP loaded. (One of the remote computers previously had AHP loaded but that was uninstalled).

Perhaps I should simply update all of my automation system files files to the most recent versions even though I'm at a level greater than 3.0.5?
Title: Re: Installing Active X Control Crashes IE8
Post by: delibaker on February 01, 2011, 06:40:24 PM
Being trying to use the MyHouse plugin since last October and had given up as a waste of money, then just saw this reply and thought what the heck, I'll give it one more try.  HOLY CRAP!! the activex control finally downloaded and installed into IE8 and I have the remote client :)% .  But wait, will AHP connect to MyHouse???  Again to my surprise AHP connected to MyHouse Service on first try and waiting for remote useres!!!  Held my breath and tried the remote connection and once again I was floored, connection succeeded and I could see my layout  >!

But that's where the joy in Mudville ended!!  The layout showed all the correct module names in each room but the graphics for all the older LM465 non soft start modules only have the name and the status light - no address, no on/off switch, no brightness level slider.  The LM15A Socket Rockets showed properly and I was able to control them as well as 1 XC19A camera.  The appliance modules AM486 showed correctly as well as my DS7000 security modules, but before I could try them out I lost connection and have not been able to reconnect again- DAMN!!!

Will keep trying and see what happens,

HTH,

DeliBaker

Forgot to mention that both AHP and IE8 are being tested on the same computer running XP SP3

AHP 3.305 plus all plugins except MyGarage
Title: Re: Installing Active X Control Crashes IE8
Post by: ErikP on February 01, 2011, 06:53:39 PM
Quote
The computer running my automation system has version 3.2.9.0 AHP.
Remote computers attempting to access my AHP system with MyHouse Online do not currently have AHP loaded. (One of the remote computers previously had AHP loaded but that was uninstalled).

Perhaps I should simply update all of my automation system files files to the most recent versions even though I'm at a level greater than 3.0.5?

Sounds like you already figured this out, but 305 is just the build number portion of the version number, and for the foreseeable future the only number likely to change.  I believe if you look at it in the window where u got 3.2.9.0 it will show up as 3.3.0.5, so this is a more recent version.

Quote
The layout showed all the correct module names in each room but the graphics for all the older LM465 non soft start modules only have the name and the status light - no address, no on/off switch, no brightness level slider.
Soon as I get some time away from my current project I will see if I can reproduce this on the test systems here.
Title: Re: Installing Active X Control Crashes IE8
Post by: cary on February 01, 2011, 08:08:58 PM
Thanks ErikP,
Hopefully I can upgrade my AHP system soon and give it a shot. I'm not clear as to why the upgrade on my automation system (computer 1) would affect the operation on my remote MyHouse Online (computer 2). These computers have to negotiate with x10 servers and such so in that regard I see them as independent. I guess there could be some interworking. . .
Thanks again for your insights.

Delibaker
Yours is an odd situation which I haven't experienced. Sounds like you are on the cusp of success. Hopefully ErikP can replicate and help you out. I've had MyHouse Online working well with my remote AHP system for five or more years . . . until my latest hiccup! All along I have been able to access my AHP system with my smartphone and the mobile app plug ins.
Title: Re: Installing Active X Control Crashes IE8
Post by: delibaker on February 01, 2011, 09:41:42 PM
I've had no problem with the latest mobile apps, using iWatchMobilePro and ActivePhone, as long as I don't use the X10 reflective servers which constantly give a 500 connection error.  I'm using dyndns.org to define my address and all is working perfectly that way.  I just want to use MyHouse as advertised by X10, especially for module status, security events, and other monitoring details.  The mobile apps are limited in their capabilities which do what they were designed for, simple on/off yes/no type things!
Title: Re: Installing Active X Control Crashes IE8
Post by: cary on February 02, 2011, 05:02:58 PM
I haven't yet been able to upgrade my automation system files to 3.3.0.5. I'll get to that in the next few days.
I did drag out an old tower I had laying around which had IE6 still loaded. Using it as a  remote unit, I was able to access my automation system (still on 3.2.9.0) via MyHouse Online which strongly supports that my other remote computers running IE8 will work once I upgrade my automation system to 3.3.0.5.
I'll update status of my progress.
Title: Re: Installing Active X Control Crashes IE8
Post by: cary on February 03, 2011, 11:18:47 PM
Took an interim step and downgraded to IE7 from IE8. Unfortunately the x10 add-on (I assume the latest version) does not appear to function with IE7. Kept getting a forced close with the browser. I tried unsuccessfully to delete the add-on in hopes that reinstallation would get this going.

Looks as though my next step will be to upgrade my automation system SW to 3.3.0.5. I'll also reupgrade my remote computer to run IE8.
Title: Re: Installing Active X Control Crashes IE8
Post by: cary on February 09, 2011, 09:08:51 PM
I upgraded my automation system to SW 3.3.0.5. I also upgraded my remote computer running MyHouse Online to IE8. I could not connect to my automation system from my remote computer with this configuration. I continued getting DEP alert on my remote computer preventing connection.
It is very unfortunate that whatever changes made by x10 in mid January have had such a negative functional impact on MyHouse Online operation.
Title: Re: Installing Active X Control Crashes IE8
Post by: lodtrack on February 10, 2011, 10:11:49 AM
My experience with the plugin is a little different. With Win 7 64 bit and IE8, it took about 30 seconds to even ask you to download the plugin...for this reason after several short waits I concluded it did not work at all. Most plugins load very quickly. I only found this out several days later when I went to grab a coffee after trying to open it "1 final time" and to my suprise there it was! Seems to work OK but I still like Logmein software better.
Title: Re: Installing Active X Control Crashes IE8
Post by: delibaker on February 11, 2011, 11:17:04 PM
Ok, here's what I have now know about the issues I've had with MyHouse showing lamp modules incorrectly.  If the lamp module is defined in AHP as an older non-soft start one, MyHouse Online only shows the module address and status, ie green light on/off.  If the lamp module is defined in AHP as the newer soft start, then everything shows, the address, status light, on/off toggle switch and the brightness slider.  They appear to work properly but I can't tell for sure since I don't own any of the newer modules.

Once again X10 has failed to fully test their various software programs before rolling out what should have been a minor upgrade to include the newer modules.  What ever happened to regression testing!!!!

DeliBaker
Title: Re: Installing Active X Control Crashes IE8
Post by: delibaker on February 17, 2011, 06:14:58 PM
Just updated AHP with the latest version 3.306 and it appears that the X10 programmers have fixed the issues I've reported  :)%.  Launching MyHouse and then connecting with IE8 caused a new plugin to be downloaded and installed into the browser and now every module shows up correctly and responds as expected to toggling on/off, dimming, etc.


   #:)
Title: Re: Installing Active X Control Crashes IE8
Post by: Jogofer on April 29, 2013, 05:06:59 AM
Would this videocap www.videocapx.com (http://www.videocapx.com) software be of help for you?