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🛡Home Security => Problems and Troubleshooting => Topic started by: DJAYA on July 15, 2011, 06:49:12 PM

Title: Pin Reset To Default
Post by: DJAYA on July 15, 2011, 06:49:12 PM

I have my SC1200 setup for five days now. Today I attempted to use my cell phone to check the status but my pin was rejected. When I got home I tried the pin on the console and it was rejected also.  On a hunch I put in the default code and it worked. What would cause a pin to be reset like that cause this could potentially be a huge hole in the security of the system.

Title: Re: Pin Reset To Default
Post by: Brian H on July 15, 2011, 06:55:55 PM

Did anything else change?

Title: Re: Pin Reset To Default
Post by: DJAYA on July 15, 2011, 07:03:28 PM

Nothing else changed.  I am still able to arm and dis-arm,  turn on lights etc.

Title: Re: Pin Reset To Default
Post by: Brian H on July 15, 2011, 09:00:10 PM

Thanks for the update on what changed.

Appears to be only the PIN got reset.

No possibility someone reset it on you?

Will see what I can find out.

Title: Re: Pin Reset To Default
Post by: DJAYA on July 15, 2011, 10:47:59 PM

Quote from: Brian H on July 15, 2011, 09:00:10 PM

No possibility someone reset it on you?

Will see what I can find out.

I am the only one that had the pin. Thanks for your help.

Title: Re: Pin Reset To Default
Post by: Brian H on July 16, 2011, 08:32:37 PM

I have tried a few things, but was unable to find a way it could change without user intervention.

We have not seen any other reports of PINs changing yet and I hope this is not a trend starting.

You may want to keep a close eye on it and if anything else happens. Call X10 Customer Support and they may have more details or replace it as a warranty replacement.

Title: Re: Pin Reset To Default
Post by: DJAYA on July 18, 2011, 07:51:39 PM

I have been monitoring to see if it happens again and so far it has not.  Will keep you posted if it happens again.