X10 Community Forum

X10 AirPad Android Tablet => AirPad General Discussions => Problems and Troubleshooting => Topic started by: christopher baum on February 24, 2012, 11:11:52 AM

Title: Touch Screen problems on Orig AP7 when recharging
Post by: christopher baum on February 24, 2012, 11:11:52 AM

Hi Everyone,

I have had my Original Airpad 7 for 2 months now. Mostly we get along great. However, when it is plugged into the recharger, the touchscreen goes crazy. I get phantom hits, it is difficult to unlock because the pattern responses to the phantom touches, the media volume changes randoming, etc.

Because of the abysmal battery life, using it plugged into a charger would be a good, good thing.

Anyone else experiencing this issue?

Thanks.

Title: Re: Touch Screen problems on Orig AP7 when recharging
Post by: X10 Repair Depot on February 24, 2012, 12:19:26 PM

I have never seen that problem before, and is is not normal. If it is only two months old, it will still be in warranty. Please send me your order number and email address through a private message or email, and I will have an RA issued.

For the battery life, be sure you are using the charger that came with the unit. The battery will never fully charge with a USB charger. Also, with the original airpad, the battery's charge level may become uncalibrated, which will make the make the battery low message appear too soon. To fix this, use the unit on battery power until it shuts off. Do not shut it off when the battery is low message appears. Keep it on until the unit is completely dead. Then fully charge it overnight.

Title: Re: Touch Screen problems on Orig AP7 when recharging
Post by: christopher baum on February 24, 2012, 01:50:14 PM

Thanks for the info. I will pm you, but I wanted to get on the board that I am *NOT* using the power supply that came with the device since my wife's daemon cat chewed through the cord. I am using a 5V, 2 amp power supply that I frankensteined with the correct power tip. I did confirm the voltage and polarity and it does charge the unit completely.

Title: Re: Touch Screen problems on Orig AP7 when recharging
Post by: frantic1049 on March 04, 2012, 03:07:56 PM

My original charger didn't last long at all. I ordered 2 chargers from China that looked the same and had the same specs as the one that came from x10. They charged it fine but the air pad acted crazy if I tried using it plugged in. I really had no other choice but to charge it up and only use it unplugged. The Chinese chargers both died after about 2 weeks so I got someone to solder one of those tips to my original charger and that works great although it's starting to act up late. I don't understand why x10 doesn't make replacement chargers available to us. I'd think there would be a pretty sizeable mark up on them since most air pad users would probably order 1 or 2 of them

Title: Re: Touch Screen problems on Orig AP7 when recharging
Post by: christopher baum on March 17, 2012, 05:24:16 AM

Just an update. I sent my Airpad 7 in for repairs, on the advice of X10 Repair Depot. Got it back in a week and it works fine with my frankensteined chargers now. Thanks.