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ActiveHome Pro => ActiveHome Pro General => Topic started by: edjal on November 06, 2017, 02:56:31 PM

Title: AHP hangs at the end of installation.
Post by: edjal on November 06, 2017, 02:56:31 PM
My laptop after win 10 update wont allow me to start AHP I have tried lifejacket to no avail Tried uninstalling and re installing in C:\ drive  but at the end of the install it hangs. also attempted start as admin, Also tried on a different win 10 pc but again at the end of the installation a window appears saying installation in progress but never completes. Can anyone help[ me resolve the problem? it would be greatly appreciated
Title: Re: AHP hangs at the end of installation.
Post by: Tuicemen on November 07, 2017, 12:35:40 PM
Are you getting any error messages or the install just stops?
Which installer are you using the one on my site or the x10 site or another one?
A uninstall doesn't remove the files in C:\ProgramData\Active Home Professional or C:\ProgramData\X10 Settings
the x10active.xml will screw up AHP if it gets corrupt so it must be removed.
Windows updates have been known to mess with AHP. I use to have this issue all the time with XP & 7 but yet to have it with Win 10.
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 09, 2017, 10:36:19 AM
The AHP setup just stops no error. Shows window "finishing installation" that just freezes there.  Downloaded to C:\ .   The hardware seems to install but not the AHP setup.  I have to use task mgr to close that window
Title: Re: AHP hangs at the end of installation.
Post by: Tuicemen on November 09, 2017, 11:26:49 AM
Try installing to the default folder the setup may be looking for a path that isn't there for the drivers
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 09, 2017, 01:25:52 PM
this time installed to C program files x86 same results.     Before installation I uninstalled and removed  all traces of AHp  and X10 hardware

Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 11, 2017, 10:40:12 AM
 I can't find C:\ProgramData\Active home professional or x10settings any where on my c or d drives. using windows search tool or browsing the drives.    I am using the full unregistered installer AHP 3.318 listed on this site tuiceman apr 28 2014. Install seems to go smoothly green progress bar reaches the end but this screen remains in background then after hardware installation completes I think successfully  the initial progress bar set up screen remains frozen stating completing installation. I have to use task mgr end task to close out that screen.

  I do have an app showing in settings apps and features x10 hardware TM. when I try to uninstall it I get message. "This app cant run on your PC. to find a ver for your pc check with software publisher".

 Also I checked task mgr services running and there is x10nets stopped showing.

Hopefully I have provided enough info to provide a solid clue as to what is the problem.  Tuiceman I really appreciate your help with this issue.




Title: Re: AHP hangs at the end of installation.
Post by: Tuicemen on November 11, 2017, 11:11:41 AM
You need to enable your pc to show hidden files and folders as well as system files other wise you will not see folders or files I mentioned
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 11, 2017, 12:23:55 PM
   Thank you Tuiceman I have opened program data folder and neither active home professional or x10 settings are in that folder.
   I also did a widows search for the x10active.xml and the file is not there.

Again I do appreciated you taking the time to help with this issue
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 13, 2017, 02:33:29 PM
  I just did a complete uninstall, also removed  x10 hardware files in C:\\ program x86. I downloaded ahp.exe again allowed it to install to default  folder c:\\program x86.   enabled hidden files and folders.  when I check C:\\ProgramData there are no instances of Active Home Proffessional or x10 settings being installed in that folder as you mentioned theer should be. Could this be the clue needed to solve the issue.     Thanks in advance.    edjal
Title: Re: AHP hangs at the end of installation.
Post by: Tuicemen on November 14, 2017, 07:04:29 AM
These folders are created when AHP first starts (runs) if they don't exist they are not created with a install thats why a uninstall doesn't remove them.

I've  never had much luck with system restores but you might try reverting back to before the Windows update as you say AHP worked prior to it.
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 14, 2017, 01:04:30 PM
Thanks again for your response mr tuiuceman.   My laptop is the computer which I ran AHP on for a couple of years successfully. I did try a restore on the laptop before I posted but the only restore date was the date of the win update I used that date to no avail.  So I have been trying ever since to install AHP on my win 10 64bit desktop which never had AHP on it and I get the same result. So frustrating
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 14, 2017, 01:17:03 PM
AHP is installed in C program files x86 on my desktop. I have also tried starting as admin, Compatibility modes win 7, and xp ver3. used the troubleshooter and  windows reports "Trouble shooting completed"    answer "incompatible program"   "Not Fixed"
Title: Re: AHP hangs at the end of installation.
Post by: Tuicemen on November 14, 2017, 02:22:02 PM
Ok try them European AHP 3.316 installer.
But before you do make a backup of them AHP FOLDER YOU now have.
Then if it installs without a issue you can convert to them North American version very simply. Instructions are on my form.you can get them European version from my web page
http://tuicemen.com
 >!
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 15, 2017, 09:58:38 AM
 Mr Tuiceman When I click on your link AHP Pro Eu I get message "page not found"
Title: Re: AHP hangs at the end of installation.
Post by: Tuicemen on November 15, 2017, 01:21:57 PM
Ok looks like haibrain has stopped hosting the file B:(
I believe I have a copy on my server but it may take me a bit to find it.
Title: Re: AHP hangs at the end of installation.
Post by: Tuicemen on November 15, 2017, 01:50:51 PM
ok found it:
setup_ahp_marmitek_316.exe (http://http:tuicemen.com/downloads/setup_ahp_marmitek_316.EXE)
Once you have it installed verify it works (modules will be different) then close it and download the European to North American conversion tool
European AHP Conversion tool.exe (http://http:tuicemen.com/downloads/European AHP Conversion tool.exe)
that should convert for you.
I've also updated the Marmitek link on my web page to point to the copy on my server. ;)
 >!
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 15, 2017, 07:13:30 PM
OK Thank You
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 16, 2017, 10:19:21 AM
Thanks so much for looking that up. I have on a thumb drive that I saved from registration problem era 2015 that has .ahx,  ActiveHm application from 2011,  ahp_plugin,   x10 prod.sys.  Are these files sufficient as a backup that you suggested before installing AHP eu?
Title: Re: AHP hangs at the end of installation.
Post by: Tuicemen on November 16, 2017, 10:50:20 AM
The European version uses a different dll and exe file but those are in the conversion tool so you should be good to go. ;)
Title: Re: AHP hangs at the end of installation.
Post by: edjal on November 16, 2017, 06:24:12 PM
  All this time I have been ignoring the step of plugging in CM15 into usb when asked during installation. I didn't think I had to. When I clicked on the AHP 3.316 link I came up with a blank page so I tried one more time on the laptop to clean install AHP unregistered ver 3.318 and during installation when asked to plug in usb device I plugged in CM15. and the installation completed.  I am embarrassed with myself and apologize for putting you through all that work. I have it working well now and using my.ahx file.      Mr Tuiceman thank you so much for all your help     edjal
Title: Re: AHP hangs at the end of installation.
Post by: Tuicemen on November 16, 2017, 08:42:43 PM
Glad to hear you figured it out >!
Title: Re: AHP hangs at the end of installation.
Post by: Rambeaudoin on February 24, 2018, 05:01:50 AM
Hi, my installation also hangs at the end, I clicked on your Marmitek.exe and the conversion.exe, but nothing happens...  Any suggestions?