X10 Community Forum
📱X10 WIFI => 🐞X10 WIFI App problems or bugs => 🏥Help & Trouble shooting => Topic started by: Knightrider on September 02, 2018, 07:12:27 PM
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Welp, after a few months, it looks like my WM100 is done.
It wasn't connecting today, so I tried resetting it multiple ways until in frustration, I tried a factory reset. Now it won't register.
See pic for details.
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I know what you're thinking at this point, but I'm posting this from said mobile device using the same wifi.
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I'm having the same issue, as is another user I spoke with. It looks like a server problem. Hopefully, they'll get it fixed quickly.
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Strike for the cloud. I'm not impressed.
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I believe there is a issue with the AWS the WM100 usesas I'm also experiencing connection issues.
this is not the first time I've had AWS connection issues! B:(
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Aside from this being a poor design decision, I can only hope it's an X10 learning experience.
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Same. A factory reset cost me settings for 15 devices. If we had a backup option, this would be a minor pain. Now, it’s got me really pissed off. Another half-baked product. We deserve better.
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Just tried to connect based upon seeing this thread.....nope.
Luckily I am still running my house off the CM15a and use the WM100 and app as a remote except for one scene.
Does this require a reinstall of the app? Or a re-setup of the WM100?
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I'm hoping once the server gets running again, we will be able to synchronize without full reset. I only reset the app on my phone, so I should be able to hit it with one of my other devices then sync my phone.
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Damn, hit this thread 5 mins too late. I'm in the same boat, same message as the pic when I gave up and did the factory reset on both devices.
Question: Since I am not connecting with the hub, If I uninstall the app on one or both devices, then will the action of the factory reset no longer exist and the information on the hub stays?
Or do we really know what will happen?
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Strike for the cloud. I'm not impressed.
Someday people will listen to me.
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Did anyone get back online? It’s 7am ET here, and I can’t get the module to connect.
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I'm not online at 0722 EDT.
I've tried searching the internet for an Alibaba service outage, and have yet to find it.
Pretty sure this thing doesn't use Amazon AWS, as they have a report page on theirs and it's mostly (99%) functional.
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Thanks Knightrider. I guess I don’t really understand the setup process on this thing. I am unable to get the module to connect to my router, which I thought was more of a "local" thing. However, I can’t connect, even from a full reset.
I’m now in full "manual mode," with my RF controller. Let’s hear it for low-tech!
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Well, at just after 8:00 am EDT, mine appears to be working again.
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I fired off a email on this subject to Authinx. if we had Local control for when the servers were down this wouldn't be an issue.
Luckily my $20 cm15 mod (http://forums.x10.com/index.php?topic=30322.msg174644#msg174644) isn't affected by this I could still control things via my phone.
I'm currently working on another CM15 mod using a more powerful SBC not that more power is needed for X10 but it may act as a multi purpose Hub/streaming device.
Depending on cloud servers for controlling your lights is ridiculous and I don't want to wait a day or longer before I can configure a device.
My WM100 was working this morning when I got up and in reality I've no idea how long it was down for as I stopped relying on it months ago it serves only as a convenience or backup of sorts.
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I’m back. Local control and a backup feature would be nice. So would winning the lottery. 8)
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I’m back. Local control and a backup feature would be nice. So would winning the lottery. 8)
rofl, you might have a better chance of winning the lottery :(
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I got an email back from the owner on this, which I didn't expect till tomorrow. :o
He stated I apologize for all the headaches this has caused.
He had contacted those running the server. Apparently there was a issue with the capacity on the server which has now been resolved. :o ::) :'
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Come to think of it, my TP-Link WiFi bulbs and outlet switches work in local mode. In fact, I have to enable remote access if I want to use the cloud.
We can assume (and should plan) that the server will have issues in the future. We should also plan that perhaps one day the servers will cease to exist. Having local network control (ie no remote access) is, IMHO, better than no access at all.
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I'm hoping once the server gets running again, we will be able to synchronize without full reset. I only reset the app on my phone, so I should be able to hit it with one of my other devices then sync my phone.
I'm good on one device, I uninstalled the app and reinstalled and got my settings and control back. My other device (which I uninstalled/reinstalled the app on), also an Android is unable to connect to the Hub :-( .
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This has been my main objection to these things all along. I can understand the desire to be able to do things when you're away from home, but that should be an option. It should not be required for daily use when you are home.
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This has been my main objection to these things all along. I can understand the desire to be able to do things when you're away from home, but that should be an option. It should not be required for daily use when you are home.
I'm wondering if a paid subscription for outside home control would be a future option so the infrastructure is kept up, otherwise, in two years like most modern electronics now, "we don't support that anymore, throw it away!". And an option for local control of course which is not paid.
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The reason for the outage was reportedly a server capacity issue. With a local control only option, arguably not every user would use the remote feature, and lessen the load. Perhaps?
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I got an email back from the owner on this, which I didn't expect till tomorrow. :o
He stated I apologize for all the headaches this has caused.
He had contacted those running the server. Apparently there was a issue with the capacity on the server which has now been resolved. :o ::) :'
One must wonder why the owner doesn't participate in this forum and proactively communicate with us.
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The reason for the outage was reportedly a server capacity issue. With a local control only option, arguably not every user would use the remote feature, and lessen the load. Perhaps?
Again, my key point. Why should every user everywhere need to hit a server 10,000 miles away every time they want to turn a lamp on 10 feet across the room?
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You're not the only one who's harped on that point from day one.
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Just don't put all your eggs in one basket. Keep those CM15A's, AHP, and Palm Pad's handy.
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Just don't put all your eggs in one basket. Keep those CM15A's, AHP, and Palm Pad's handy.
My plan exactly! And it's working. My WM100 is back, I did not do any resets or wipes and all devices work normally now.
So, as long as you are not actually depending on the WM100 to control items on timers...a server outage is just a remote control annoyance...If I were depending on it for all I ask of my CM15a and the cloud went down....my 87 year old mother-in-law would have been sitting in the dark for hours. That's unacceptable to me.