X10 Community Forum
📱X10 WIFI => 🐞X10 WIFI App problems or bugs => 🏥Help & Trouble shooting => Topic started by: Knightrider on September 20, 2018, 07:28:32 PM
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The purpose of this thread is to note and alert other users of when the server controlling the WM100 is down. This will assist in troubleshooting individual setups.
Please log your local time [i.e. 1924 EDT 9-20-2018] when you get the red dot of death. Hopefully someone will verify. Then post when the server resumes.
This will also help the developer and Authenix with product improvement.
This is not a conversation post. All we need is the time, date and status of the server. (If it works or not).
Opinions can be posted elsewhere.
UPDATE: Official Outages will be posted as a red banner here:
https://www.x10.com/x10customersupport.html
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1928 EDT 9-20-2018
Server down.
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1723 EDT 9-20-18
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No connection here. 9-20-18. I tried at 19:00.
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Nothing here.. central NJ. I tried at around 6:50p and it's now now 8:17p.
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2020 EDT 09-20-2018
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My time is 9:00PM 09/20/2018. The time up on the webpage header is 12:00:54AM 09/21/2018.
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21:05 EDT 09/20/2018 no connection
ETA: 22:23 EDT still down...if this continues, even the joy of having a cellphone remote is gone....
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EDT: 9/20/2018 21:26 , Epoch: 1537493160, Stardate: -304279.7450532726
Sever Down :-(
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9:46pm, NJ, still down... so this is at least 3 hours? Not good.
B:(
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9:46pm, NJ, still down... so this is at least 3 hours? Not good.
B:(
I first noticed at 1723 EDT. Epic fail.
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20:48 Mountain Time. X10 app cannot connect to hub. PalmPads still work fine. :'
Jeff
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00:50 PST Server still not responding. Looking for a local app that does not need an unreliable server.
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01:00 PST 9/21/18 Server not responding.
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East Tennessee 0600 Unit will not respond Server down again?
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7:00 EDT 09-21 server back up
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It is up for me too. Just checked.....9-21-2018 7:15
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0748 9-23-2018
Not connecting on my end. Can anyone verify?
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0748 9-23-2018
Not connecting on my end. Can anyone verify?
I’m connected. 0802 23-sep-2018
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0748 9-23-2018
Not connecting on my end. Can anyone verify?
I’m connected. 0802 23-sep-2018
Thank you. Time to reboot my router. (My unit is behind a router that's behind a router that behind a router.)
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0748 9-23-2018
Not connecting on my end. Can anyone verify?
Same time zone as you and it works here 0810
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I was not connecting at 3:30 am ish EDT this morning, I was trying to edit my bed lights timer as I wanted to sleep in, could not. Anyone else try to access around this time?
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Did you check the link in the OP to see if the server was officially showing as down?
It would be interesting to know if that was reporting a sever down notification. ;)
I'm told that is set up.
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Did you check the link in the OP to see if the server was officially showing as down?
It would be interesting to know if that was reporting a sever down notification. ;)
I'm told that is set up.
I did not know that feature was active, I was going to check this thread but with trying to get down for bed, I needed to avoid any more screen time.
I just looked at the link now, it would be nice if they would show "server operational" somewhere so we know where to look for status updates.
My thermostat does that at the top of their page: https://sensi.emerson.com/en-us/support
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I had suggested that but I guess they figured it wasn't required. I'll hint at that again. ;)
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Never had this happen before (or at least never noticed). 20:00 EST, 06/04/2019
Error The app was unable to connect to the X10 WiFi HUB.
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I'm down for the count
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I've been down since around 8:30 PM MST, I have been down, anyone else?
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X10's security certificate has expired. Hopefully they'll renew it shortly. In the meantime, the only browser I've found that will actually let you turn off SSL checking is Firefox which is what I've switched to for this forum till it's fixed. In Firefox go to 'Settings' then 'Privacy & Security' then scroll way down and UNcheck 'Query OSCP...' under 'Certificates' and under 'HTTPS-Only Mode' CHECK 'Don't Enable...' and you'll be good to go.
I couldn't make that happen in Chrome but I'm sure there's a way.
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The certificates were set to auto renew however there seems to have been a issue with that which are now resolved.
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Still unable to connect X10 WM100 to wi-Fi @ 10:00 AM MST
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Try rebooting both your router and the WM100.
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I'v rebooted the router many times this morning, how do I reboot the WM100?
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Unplug it, wait 30 seconds and plug it back in.
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I'm still red as of 10:55 am MST, I rebooted the routers and unplugged the unit last night. I think my unit itself is ok because it did turn the aquarium on at 8 am, however it did not do any of the aquarium light sequences after 9 pm last night as well as turn off the outside lights. When the server is down, I still will get the use of my timers.
I had to move my Xmas tree to a code with local control and the shared light has a few "off" setpoints at night since the lights were turning on before dawn, the tree was off this morning and I keep it barely on when not enjoying the lights so we don't have to shake the bubble lights to get them going.
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Tried unplugging the WM100 and router several times sill not able to connect I don't want to factory reset my WM100 as all of my settings I have added will be lost will only do this as a last resort. Any other information available as to the server outage?
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If you checked the link in the OP you'd see the WM100 servers are currently off line.
https://www.x10.com/x10customersupport.html
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Ok Thanks
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They must have done something to my clock because the 3 sets of outside lights and the aquarium all came on almost exactly four hours early, but in the typical order. Go figure! 12:50 pm MST here.
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If you checked the link in the OP you'd see the WM100 servers are currently off line.
https://www.x10.com/x10customersupport.html
It would have been nice if the phone app could have told me to check on that first. I spent a LOT of time trying to figure out what was going on. I tried resetting the WiFi connection to my router, but kept having the "<Unknown SSID>" issue. I pulled out an old phone and used that one, which correctly showed my SSID, but still had issues. I finally tried to do a factory reset and rescanned the QR code on the back of my X10 WM100 to set it up from scratch, and THAT is when the app on my phone let me know it could not make contact with the X10 server, FINALLY letting me know that it was an issue outside my network. But at this point since I have unplugged the WM100 all my timers will be wonky, and all the X10 setup info in my phone is wiped clean.
It wasn't until I used the "Contact Us" link on the X10 website to report the issue to X10 that I saw the notice that they already knew the server was having issues. I am glad that there is a flag to check on, but it would be VERY nice if that could be displayed on the phone app!
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We noticed we couldn't control anything with the X10 hub. Tried app reset on my wife's phone then got the dreaded server not available. Did a few internet searches and eventually landed here. Hopefully they get it working soon as it's been pretty stable. Holiday schedule just worked during the holidays and my family didn't have to do anything special.
I used the contact page to report a problem. Hopefully they'll see that there are enough of us still using their products.
www dot x10 dot com slash pages slash contactform
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I got an email from X10 com. Hi Gary,
We are still waiting to hear back from the server group. FYI, this outage has impacted multiple businesses and it is not just our server. As soon as we have an update we will update the website with that information. We apologize for the inconvenience.
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Updated information link.
01/04/2022 10:31 PM CST
Problem identified.
Should be between 12 and 24 hours to be repaired.
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The downside to cloud based services and it’s not unique to X10 servers. All the more reason to choose a local control option. You’ve now experienced the reason why.
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The downside to cloud based services and it’s not unique to X10 servers. All the more reason to choose a local control option.
Cloud based servers do have there benefits, but they also have downsides.
Users that wish to use any cloud based service should expect disruption from time to time. Sadly more often then not it is when you don't wish it.
A local control option is nice to have even if you only use it as a backup.
Luckily local control is possible with X10. :)%
>!
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This points out the need to ask where a cloud based service is hosted. Several product descriptions I've seen for cameras tout the fact that their cloud based services are hosted on AWS which, presumably, is as reliable as it gets.
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This points out the need to ask where a cloud based service is hosted. Several product descriptions I've seen for cameras tout the fact that their cloud based services are hosted on AWS which, presumably, is as reliable as it gets.
Even AWS had a couple of outages in December 2021, but they are definitely one of the most reliable. When I first got the WM100, there were several outages in Fall of 2018 that lasted a few hours, since then, only a handful of outages and they were less than an hour. I guess this 48 hour outage is making up for a good three years of outages.
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The downside to cloud based services and it’s not unique to X10 servers. All the more reason to choose a local control option.
Cloud based servers do have there benefits, but they also have downsides.
Users that wish to use any cloud based service should expect disruption from time to time. Sadly more often then not it is when you don't wish it.
A local control option is nice to have even if you only use it as a backup.
Luckily local control is possible with X10. :)%
>!
Eggsactly, it's good to dust off that old 16 device remote control every once an awhile and take control!
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Still no fix? Tried connecting my hub again no connection as yet.
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Glad I am still running my CM15a in redundancy. I did have to pull my WM100 as it was somehow still sending out commands in the middle of the night. I'll wait till I see an all clear here before plugging it back in. Hopefully, all I will have to adjust is the time and i don't lose all my devices and schedules.
When this first happened I thought the problem was on my end and I tired to reset and/or setup the module. It never let me connect from my iPhone, so I assume its coding is intact.
This is a long time to solve a cloud server problem. Makes me doubt that AWS is being used.
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Still no fix? Tried connecting my hub again no connection as yet.
This may take awhile B:( :
UPDATE 2: 1/6/22 7:13AM CST:
We are very sorry for the delay in restoring the WM100 servers. We were informed the hosting company had infrastructural issues that needed repair. Due to the inability to resolve the issue in a timely manner and without a clear timeframe on when the issue will be resolved, we are migrating our servers to another host.
We understand your frustration and are trying to get these servers online as quickly as possible. We do not want to overpromise the timeframe. Please bear with us a little longer as we migrate hosts and set up parameters to avoid issues like this in the future.
As usual, we will post any updates we have to the issue here as soon as we receive information.
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In the meantime, for those of us who had power blips or unplugged our WM100 units trying to troubleshoot before learning of the X10 server issue, does the internal clock start at a specific day/time/timezone when plugged in?
I have tried plugging my WM100 back in at noon and at midnight, but the timers my WM100 run seem to still be triggering at unexpected times. Since they run my outdoor lights I have not caught when they triggered so so far I have not been able to figure out the timing offset.
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In the meantime, for those of us who had power blips or unplugged our WM100 units trying to troubleshoot before learning of the X10 server issue, does the internal clock start at a specific day/time/timezone when plugged in?
I have tried plugging my WM100 back in at noon and at midnight, but the timers my WM100 run seem to still be triggering at unexpected times. Since they run my outdoor lights I have not caught when they triggered so so far I have not been able to figure out the timing offset.
One of the flaws with the WM100 is it requires one of your devices for timekeeping as it does not have it's own timekeeping. So it should pick up the current time once you open the app and their is a green "connected" light. My devices have been going on and off at weird times. When I travel across time zones, I get that annoying "do you want to sync your device time with the base unit?"
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Hope this all gets sorted for you guys soon. If not, you do have better alternatives.
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What are better alternitives?
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What are better alternitives?
The solution a growing number of us here are using is a Smartenit Harmony P2 with a bundled Insteon 2412U PLM. At $75 for both it's an economical solution that not only gives you Alexa skill supported control of X10 but an app and a sophisticated automation controller with email and text notifications. I've been using it for almost 3 years and it's rock solid. It's basically what X10's WM100 should have been but for a lower price and better functionality.
It's virtually plug 'n play so you can be up and running 30 minutes after you open the box. Everything is done through an Android/IOS app or web portal. In addition to X10, you can also use it to control Insteon and ZigBee devices should you ever wish to. It has it's own real time clock and does sunrise/sunset calculations based on where you live. There have been no server interruptions in the time I've had it and the company and support are in the USA.
The P2 does need to be plugged into an Ethernet port on your router or switch.
https://smartenit.com/shop/zigbee-insteon-x10-multi-protocol-gateway-hub/
If you order be sure to click the selection to include the 'Add Insteon/X10 powerline only PLM.' bringing the total to $74.99.
Feel free to ask any questions.
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Thanks will check it out
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Seems that the X10 module is out of stock and is also priced much higher.
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Seems that the X10 module is out of stock and is also priced much higher.
When I asked about that I was told that they've reserved a supply for bundling with the P2/G2. But you cannot order the PLM alone.
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Another option is the Homegenie software option it runs on windows, mac, linux or raspi. If you already have a cm11,cm19, cm15 or cm17 you can control any x10 device remotely.
There are also other multi Os software options that will cost you nothing if you have one of the above mentioned hardwares. It is also possible to add Alexaor google control to those options if you wish.
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Seems that the X10 module is out of stock and is also priced much higher.
When I asked about that I was told that they've reserved a supply for bundling with the P2/G2. But you cannot order the PLM alone.
Sorry, but nope!
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Seems that the X10 module is out of stock and is also priced much higher.
When I asked about that I was told that they've reserved a supply for bundling with the P2/G2. But you cannot order the PLM alone.
Sorry, but nope!
You tried to order?
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Seems that the X10 module is out of stock and is also priced much higher.
When I asked about that I was told that they've reserved a supply for bundling with the P2/G2. But you cannot order the PLM alone.
Sorry, but nope!
I just spoke to Sammy in Sales at Smartenit (say that 3 times quickly!). She says that every order placed for a P2 or G2 with a PLM WILL ship as they have plenty for the bundle. As I said above, you cannot order the PLM individually. She said one guy (you?) called to place an order for just the PLM and was told it is not available.
But to be clear, they DO have the PLMs available when bundled with the P2 and G2 hubs. She said she's been very busy with orders this week!
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Perhaps a call is required. I put the hub in my cart and then it would not let me add the X10 USB.
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Perhaps a call is required. I put the hub in my cart and then it would not let me add the X10 USB.
I just tried it and it works but it sounds like you added the hub and the PLM as separate items rather than ordering the bundle.
As mentioned in my post above:
Go to: https://smartenit.com/shop/zigbee-insteon-x10-multi-protocol-gateway-hub/
BEFORE you add it to the cart click on CHOOSE AN OPTION above and to the right of the 'Add to Cart' button and select
'Add Insteon/X10 with powerline only PLM' and the price will change to $74.99 and then you can click 'Add to Cart' and complete your order.
You will have only one item in your cart as it is a bundle.
Hope this helps.
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Guys before you consider an alternative controller do your homework. If you check back on the whole subject of the WM100 on the forum one underlying theme jumps out at you.....the hard sell. There’s been enough written here about the dangers of relying on 3rd party remote servers to control your home automation when clearly it can all be done locally and successfully with any of the old school X10 controllers, CM11, CM15 and CM19 and all done locally of course. Do not get roped into another white elephant. Research and research again and make your own mind up what’s best for you.
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First brobin.
I must be in a early fog. I somehow added my reply to your message. I did remove the added stuff.
I also tried the options tab and as you said it would go through no problem.
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Guys before you consider an alternative controller do your homework. If you check back on the whole subject of the WM100 on the forum one underlying theme jumps out at you.....the hard sell. There’s been enough written here about the dangers of relying on 3rd party remote servers to control your home automation when clearly it can all be done locally and successfully with any of the old school X10 controllers, CM11, CM15 and CM19 and all done locally of course. Do not get roped into another white elephant. Research and research again and make your own mind up what’s best for you.
@petera I assume you're refering to my frequent recommendation for the P2 as "...the hard sell." Let me assure you that I have nothing to sell and receive nothing for recommending it. I'm simply a customer who has used the product for several years and been satisfied with it. I originally purchased it specifically for use as a bridge to operate X10 devices with Alexa and found other uses for it as time went on. After seeing complaints here about the WM100's shortcomings, I have recommended it in response to those looking for options. The P2 relies on a remote server to support the app but the P2 itself still runs schedules and keeps time independently.
In almost 40 years of using X10 I have always looked for ways to improve the usefulness and reliability of my system as well as freely share the results of those efforts and experiences when and where appropriate. I have no interest in "roping" anybody into anything and certainly agree that folks should make up their own mind as to what's best for them.
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Finally!
UPDATE 3: 1/7/22 5:50AM CST:
Our servers have been restored.
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For anyone that reset thier WM100, I was asked to post this link https://www.x10.com/pages/wm100-setup?_pos=2&_sid=a62ad94de&_ss=r to help get you backup and running.
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Just wanted to say that my X10 hub is working again. Following the instructions on recovery we could not do a recovery after soft start. Kept getting a failed app data transfer. Had to do a factory reset but it's working now. Had to re-enter all of the devices which is a pain but it's up and working again today. Will check on my mom's house on Sunday.
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Fortunately mine came back up with the soft reset, so I was thankful to not have to rebuild everything. I will say that it crashed a handful of times before it finally completed the task, but this is commonly how it behaves when I try to sync or download the activity log anyway. Sometimes, it takes 10 requests before it finally completes the task. I suspect some users will have given up the multiple tries required and will simply do a hard reset.
I have never been able to diagnose what causes the hiccups.
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Mine is back down again! Gave it a couple hours still not working. Gary
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Mine is back down again! Gave it a couple hours still not working. Gary
Might be something local, mine's up and has been since server move....
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Mine is back down again! Gave it a couple hours still not working. Gary
Might be something local, mine's up and has been since server move....
Checking the server is as simple as clicking the Check the WM100 server status here link at top of the page.
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I'm back up but History does not work. Gets about 3/4 download then a Blank screen. Also having trouble with the timers not working. Gary
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Server status page shows online but my WM100 is down and won't connect to the server. I've done many things like hard reset, shut done 5g network, rebooted router, tried complete setup from scratch. Still no connection. Is there a possible server issue?
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Saw your other post.
That you had to do some router tricks and are now in business.
I have seen others with the 5g have issues that was solved similar to yours.
If you ever need the X10 Server status. We have a link in the main page. There where server issues earlier this year but now back in business.
https://www.x10.com/pages/contactform