X10 Community Forum

📱X10 WIFI => 🐞X10 WIFI App problems or bugs => 🏥Help & Trouble shooting => Topic started by: Knightrider on September 20, 2018, 07:28:32 PM

Title: Server Outage Log
Post by: Knightrider on September 20, 2018, 07:28:32 PM
The purpose of this thread is to note and alert other users of when the server controlling the WM100 is down. This will assist in troubleshooting individual setups.

Please log your local time [i.e. 1924 EDT 9-20-2018] when you get the red dot of death. Hopefully someone will verify. Then post when the server resumes.

This will also help the developer and Authenix with product improvement.

This is not a conversation post. All we need is the time, date and status of the server. (If it works or not).

Opinions can be posted elsewhere.

UPDATE: Official Outages will be posted as a red banner here:
https://www.x10.com/x10customersupport.html

Title: Re: Server Outage Log
Post by: Knightrider on September 20, 2018, 07:29:18 PM
1928 EDT 9-20-2018

Server down.
Title: Re: Server Outage Log
Post by: ceedee on September 20, 2018, 07:31:52 PM
1723 EDT 9-20-18
Title: Re: Server Outage Log
Post by: srjratwork on September 20, 2018, 07:35:39 PM
 No connection here. 9-20-18. I tried at 19:00.
Title: Re: Server Outage Log
Post by: VinRin57 on September 20, 2018, 08:17:52 PM
Nothing here.. central NJ.  I tried at around 6:50p and it's now now 8:17p.
Title: Re: Server Outage Log
Post by: dave w on September 20, 2018, 08:23:27 PM
2020 EDT 09-20-2018
Title: Re: Server Outage Log
Post by: Walt2 on September 20, 2018, 09:02:21 PM
My time is 9:00PM 09/20/2018.   The time up on the webpage header is 12:00:54AM 09/21/2018.
Title: Re: Server Outage Log
Post by: SkipWX10 on September 20, 2018, 09:06:47 PM
21:05 EDT 09/20/2018 no connection

ETA: 22:23 EDT still down...if this continues, even the joy of having a cellphone remote is gone....
Title: Re: Server Outage Log
Post by: Noam on September 20, 2018, 09:29:44 PM
EDT: 9/20/2018 21:26 , Epoch: 1537493160, Stardate: -304279.7450532726
Sever Down :-(
Title: Re: Server Outage Log
Post by: VinRin57 on September 20, 2018, 09:47:56 PM
9:46pm, NJ, still down... so this is at least 3 hours? Not good.
 B:(
Title: Re: Server Outage Log
Post by: ceedee on September 20, 2018, 09:52:17 PM
9:46pm, NJ, still down... so this is at least 3 hours? Not good.
 B:(
I first noticed at 1723 EDT. Epic fail.
Title: Re: Server Outage Log
Post by: JeffVolp on September 20, 2018, 10:49:29 PM
20:48 Mountain Time.  X10 app cannot connect to hub.  PalmPads still work fine.   :'

Jeff
Title: Re: Server Outage Log
Post by: Backward Engineering on September 21, 2018, 03:55:03 AM
00:50 PST Server still not responding.  Looking for a local app that does not need an unreliable server.
Title: Re: Server Outage Log
Post by: Backward Engineering on September 21, 2018, 03:58:04 AM
01:00 PST 9/21/18 Server not responding.
Title: Re: Server Outage Log
Post by: whstoneman on September 21, 2018, 06:28:38 AM
East Tennessee   0600  Unit will not respond   Server down again? 
Title: Re: Server Outage Log
Post by: Tuicemen on September 21, 2018, 07:15:48 AM
7:00 EDT 09-21 server back up
Title: Re: Server Outage Log
Post by: srjratwork on September 21, 2018, 07:26:55 AM
It is up for me too. Just checked.....9-21-2018 7:15
Title: Re: Server Outage Log
Post by: Knightrider on September 23, 2018, 07:49:24 AM
0748 9-23-2018

Not connecting on my end. Can anyone verify?
Title: Re: Server Outage Log
Post by: ceedee on September 23, 2018, 08:04:06 AM
0748 9-23-2018

Not connecting on my end. Can anyone verify?

Iím connected. 0802 23-sep-2018
Title: Re: Server Outage Log
Post by: Knightrider on September 23, 2018, 08:11:55 AM
0748 9-23-2018

Not connecting on my end. Can anyone verify?

Iím connected. 0802 23-sep-2018

Thank you. Time to reboot my router. (My unit is behind a router that's behind a router that behind a router.)
Title: Re: Server Outage Log
Post by: Tuicemen on September 23, 2018, 08:12:45 AM
0748 9-23-2018

Not connecting on my end. Can anyone verify?
Same time zone as you and it works here 0810
Title: Re: Server Outage Log
Post by: arizona480 on October 22, 2018, 01:42:01 PM
I was not connecting at 3:30 am ish EDT this morning, I was trying to edit my bed lights timer as I wanted to sleep in, could not.  Anyone else try to access around this time?
Title: Re: Server Outage Log
Post by: Tuicemen on October 22, 2018, 01:53:23 PM
Did you check the link in the OP to see if the server was officially showing as down?
It would be interesting to know if that was reporting a sever down notification. ;)
I'm told that is set up.
Title: Re: Server Outage Log
Post by: arizona480 on October 22, 2018, 02:12:44 PM
Did you check the link in the OP to see if the server was officially showing as down?
It would be interesting to know if that was reporting a sever down notification. ;)
I'm told that is set up.

I did not know that feature was active, I was going to check this thread but with trying to get down for bed, I needed to avoid any more screen time. 

I just looked at the link now, it would be nice if they would show "server operational" somewhere so we know where to look for status updates.

My thermostat does that at the top of their page:  https://sensi.emerson.com/en-us/support
Title: Re: Server Outage Log
Post by: Tuicemen on October 22, 2018, 02:20:31 PM
I had suggested that but I guess they figured it wasn't required. I'll hint at that again. ;)
Title: Re: Server Outage Log
Post by: gkamieneski on June 04, 2019, 09:05:52 PM
Never had this happen before (or at least never noticed). 20:00 EST, 06/04/2019
Error The app was unable to connect to the X10 WiFi HUB.
Title: Re: Server Outage Log
Post by: Knightrider on June 06, 2019, 06:42:36 PM
I'm down for the count