X10 Community Forum

📱X10 WIFI => 🐞X10 WIFI App problems or bugs => Topic started by: normd on September 20, 2018, 09:18:37 PM

Title: The APP failed to register user
Post by: normd on September 20, 2018, 09:18:37 PM

I tried to access my WM100 from work this afternoon and I could not connect.  I tried from home on three different i-devices which work last night.  I reset the WM100 and tried to make a new connection and I keep getting The APP failed to register user.  What gives?

Title: Re: The APP failed to register user
Post by: Knightrider on September 20, 2018, 09:22:27 PM

Server is down.

Title: Re: The APP failed to register user
Post by: normd on September 20, 2018, 09:28:04 PM

Thanks for the quick reply  I'll stop banging my head against a wall.  Seems like they have some issues if the server has been down for almost 1/2 of a day.  Has this happened often?  How will I know when it comes back up?

Title: Re: The APP failed to register user
Post by: Noam on September 20, 2018, 09:30:54 PM

Quote from: normd on September 20, 2018, 09:28:04 PM

Thanks for the quick reply  I'll stop banging my head against a wall.  Seems like they have some issues if the server has been down for almost 1/2 of a day.  Has this happened often?  How will I know when it comes back up?

It happened a few weeks ago.
You'll know it is back up, because you don't get the error that it doesn't work. Unfortunately, that's the best we have to go on.

Title: Re: The APP failed to register user
Post by: ceedee on September 20, 2018, 09:44:22 PM

Quote from: normd on September 20, 2018, 09:28:04 PM

Thanks for the quick reply  I'll stop banging my head against a wall.  Seems like they have some issues if the server has been down for almost 1/2 of a day.  Has this happened often?  How will I know when it comes back up?

Watch for the indicator to turn green and change to "connected."