X10 Community Forum

📱X10 WIFI => 🗯General Discussion => Topic started by: Pele on May 25, 2020, 10:46:53 AM

Title: WM100 module failure?
Post by: Pele on May 25, 2020, 10:46:53 AM
I got my WM100 a few days ago. Synced it to my WiFi router per the instructions. (I had to disable my 5 GHz transmitter since my phone likes to go there first.) No sooner was I was turning on and off the lights for movie night from my phone. All was good and it was just what I wanted.

I made a change to my router; changed SSID and password and needed to update the WM100.
Ran the X10 program on my phone and it said it couldn't connect. Made sense since the old network didn't exist anymore.
Decided to try resetting to factory defaults by the app. No go.
Tried holding down the Sync button on the WM100 for 15 sec until I got the fast blinking. Also no go.
Tried uninstalling and reinstalling the X10 app on my phone.

No matter what I try, I can't connect the WM100 to my network anymore.

Wat do?
Title: Re: WM100 module failure?
Post by: Tuicemen on May 25, 2020, 10:54:31 AM
Did you unplug the wm100 wait a min or 2 and power up then try and connect?
Title: Re: WM100 module failure?
Post by: Pele on May 25, 2020, 09:31:16 PM
Did you unplug the wm100 wait a min or 2 and power up then try and connect?

Unplugged it and waited an hour or so while I sat down to dinner.
No es bueno.
Title: Re: WM100 module failure?
Post by: brobin on May 26, 2020, 01:24:02 AM
If you change the SSID back to your old one will it work? 
Title: Re: WM100 module failure?
Post by: Pele on May 26, 2020, 06:34:25 AM
No.
Title: Re: WM100 module failure?
Post by: Tuicemen on May 26, 2020, 06:50:04 AM
Did you do the hard reset outlined on pages 18 & 19 of the manual?
Did you confirm the router and phone are still using 2 ghz?
Title: Re: WM100 module failure?
Post by: Pele on May 26, 2020, 06:58:59 PM
Yup. I turned the 5 GHz portion of my router off. Only 2.4 GHz remained on.

I did do a hard reset of the WM100 by holding the button for 15 sec until the LED blinked fast.
Title: Re: WM100 module failure?
Post by: brobin on May 26, 2020, 08:19:24 PM
Sounds like it may be time to return it.  :'

Rather than a replacement, consider getting a refund and buying a Smartenit Harmony P2.  It will do everything that the WM100 does with the added benefit of Alexa/Google Home control, a real time clock and support for Insteon & ZigBee included.  The P2, which requires an Ethernet connection is now $60 including an Insteon 2412U PLM for X10 & Insteon support.  It has Android & IOS apps, a web portal and an Alexa Skill.  No fees and will continue to run schedules without internet. I've had one for over a year with no problems.  https://smartenit.com/product/harmony-p2/
Title: Re: WM100 module failure?
Post by: Tuicemen on May 27, 2020, 06:16:12 AM
Yup. I turned the 5 GHz portion of my router off. Only 2.4 GHz remained on.

I did do a hard reset of the WM100 by holding the button for 15 sec until the LED blinked fast.
that isn't  a hard  reset  read pages 18-19 you need to hold the sync button longer. Don't  have it handy but believe it blinks red after blinking fast then blinks quick again before its hard reset is done.
Title: Re: WM100 module failure?
Post by: Brian H on May 27, 2020, 06:36:24 AM
You may have let go of the Sync button too soon.
The manual indicates the LED should slow blink, fast blink then go solid on.  Was it solid on before you released the Sync button?
Title: Re: WM100 module failure?
Post by: Pele on May 27, 2020, 08:04:22 AM
I've tried it a few ways.

I released at the fast blink.
I released at the solid on.
I released after a couple cycles of fast blinking and solid on. (It'll continue through cycles of slow-fast-solid if you hold down the button forever.)

No es bueno.

I think it may be due to my phone.

I deleted the X10 app and reinstalled. It didn't act like it did when I first installed the app. It did not prompt me to scan the QR code. It immediately went to sending data to a non-existent WM100.

I factory reset the app, cleared the app's cache and stored data, then deleted the app and reinstalled. It still acted like it had been configured before.

I think some data is being left behind on the phone.
Title: Re: WM100 module failure?
Post by: Tuicemen on May 28, 2020, 05:49:11 AM
Do you have access to another phone you could use for setup? That would help eliminate your suspicion.
Title: Re: WM100 module failure?
Post by: Pele on May 28, 2020, 05:02:22 PM
Just tried with my wife's and mother-in-law's phones.

Neither have ever had X10 software installed on them, ever.

It is indeed the WM100.
Title: Re: WM100 module failure?
Post by: Tuicemen on May 29, 2020, 06:40:58 AM
Contact customer support if still under warranty, ask for a RMA explain what you've tried based on forum help.
Title: Re: WM100 module failure?
Post by: brobin on May 29, 2020, 09:22:18 AM
Since it sounds like you're still in the return-for-refund period do have a look at Reply #7 above.  I have no financial interest in the company but after 14 months using their product I'm a fan and it hasn't missed a beat.  The Alexa/Google Home integration alone is worth the price and you get all the scheduling/app control benefits as well. It doesn't hurt that it's $50 less that the WM100.
Title: Re: WM100 module failure?
Post by: petera on May 29, 2020, 11:22:15 AM
Just a simple question. What were you hoping to achieve buying a WM100. Was it just to turn lights and switches on/off at specified times remotely. If so the sky's the limit as far as choices are concerned. Pity you didn't read the posts here before making your choice. Seems the WM100 is akin to a door stop by all accounts  B:(
Title: Re: WM100 module failure?
Post by: dave w on June 01, 2020, 06:29:42 PM
Seems the WM100 is akin to a door stop by all accounts  B:(
petera, That is a bit harsh. I find the blue pilot light quite soothing at night. And the blue-orange, blue-orange, flashing with X10 traffic is almost mesmerizing in a disco way.  rofl
Title: Re: WM100 module failure?
Post by: petera on June 01, 2020, 06:43:44 PM
Seems the WM100 is akin to a door stop by all accounts  B:(
petera, That is a bit harsh. I find the blue pilot light quite soothing at night. And the blue-orange, blue-orange, flashing with X10 traffic is almost mesmerizing in a disco way.  rofl

Sounds more like a trigger for a migraine  rofl