X10 Community Forum
🖥️ActiveHome Pro => Plug-ins => MyHouse Online => Topic started by: bishop on March 01, 2006, 06:54:04 PM
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I am just curious to know if I am the only one experiancing outages. The service tells me to check for a correct system ID when I try to connect from one computer, but lets me in when I try another. I have confirmed that the ID is correct.
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No you're not the only one. Seems a lot of people are having problems. With X10 anything over the internet. Works great if you sit at the computer that everything is installed on. ;)
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If someone from X10 could answer...
I understand there are some issues with the MyHouse Online access. Is there a way we can ping the server to see if its up or not ? That way I will not get a service call everytime it appears to be down, I can just say "its the server".
Bish
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I am experiencing the same problem. I was able to access the server one time.
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There isn't currently a way to check the server status, but we do have a check in place that runs every few hours. We are running a battery of tests this week (since last week actually) to figure out why the servers aren't as reliable as they should be, and we to make same changes to correct the problems soon.
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I am having a problem also.
When I am trying to connect using MyHouse, I am getting a "Verify MyHouse Plug-In Registration" error. How do I correct this problem?
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This" unable to connect to the server" problem has existed since MY HOME first began months ago... and EVERYBODY has the same problem plus many other issues as well!
I called Tech support today and complained. They are aware of the problems and a new FIX should be available N E X T W E E K !! Where have we heard that before???
Incompetent, don't care, but they are still selling this software as if it really worked ... That is plain and simple FRAUD and misleading, give us a break.
What do you say MR X10 PRO ???
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Still having the same problem.......A solution would be nice.
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I have not been able to connect for several days, I hope they solve this issue soon. When will we here feedback on this issue? Is everybody having this problem, or just a selected group?
Please reply X-10.
Thank You
Itch2scratch
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You should be able to connect most of the time. What happens when you try to connect? What messages do you get on the AHP system side? How about in the browswer you are trying to connect from?
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I have also not been able to connect for a couple of days from the AHP system side. It connected a couple times last week but not for long. Tech support (over phone) does not seem to know what is going on. Sick and tired of running through their scripts with them. I don't know how to make them understand that it is installed properly and everything is registered and the necessary ports are open and pointing to the correct system and that it connects sometimes and then disconnects and never connects again. The problem has to be on x10's servers as we can rarely connect to them. If we do connect to them, most of the time there is no video
When will be able to bypass x10's server and connect directly to our own servers in order to use AHP hosted on our own servers?
Following is the log when trying to connect AHP system side to X10's server side (this is a short list, it ran one entire night without ever connecting).
Active Home Professional
Network Events Report : 03/11/2006 18:26:12.343
Event Date/Time Action
0 18:19:16.828 Start Connection...
1 18:19:37.890 Connecting to MyHouse Service..
2 18:19:37.906 Cannot Connect to MyHouse Service
3 18:19:37.906 Verify MyHouse Plugin-in Registration
4 18:19:38.093 Disconnected from MyHouse Service
5 18:19:38.109 Trying to Reconnect...
6 18:19:38.140 Start Connection...
7 18:19:59.109 Connecting to MyHouse Service..
8 18:19:59.125 Cannot Connect to MyHouse Service
9 18:19:59.140 Verify MyHouse Plugin-in Registration
10 18:19:59.234 Disconnected from MyHouse Service
11 18:19:59.265 Waiting 9 s to Reconnect
12 18:20:08.390 Start Connection...
13 18:20:29.437 Connecting to MyHouse Service..
14 18:20:29.453 Cannot Connect to MyHouse Service
15 18:20:29.453 Verify MyHouse Plugin-in Registration
16 18:20:29.578 Disconnected from MyHouse Service
17 18:20:29.578 Waiting 18 s to Reconnect
18 18:20:47.828 Start Connection...
19 18:21:08.828 Connecting to MyHouse Service..
20 18:21:08.828 Cannot Connect to MyHouse Service
21 18:21:08.843 Verify MyHouse Plugin-in Registration
22 18:21:08.906 Disconnected from MyHouse Service
23 18:21:08.937 Waiting 27 s to Reconnect
24 18:21:36.328 Start Connection...
25 18:21:57.328 Connecting to MyHouse Service..
26 18:21:57.359 Cannot Connect to MyHouse Service
27 18:21:57.375 Verify MyHouse Plugin-in Registration
28 18:21:57.468 Disconnected from MyHouse Service
29 18:21:57.484 Waiting 36 s to Reconnect
30 18:22:34.015 Start Connection...
31 18:22:55.093 Connecting to MyHouse Service..
32 18:22:55.156 Cannot Connect to MyHouse Service
33 18:22:55.171 Verify MyHouse Plugin-in Registration
34 18:22:55.234 Disconnected from MyHouse Service
35 18:22:55.250 Waiting 45 s to Reconnect
36 18:23:40.984 Start Connection...
37 18:24:02.031 Connecting to MyHouse Service..
38 18:24:02.046 Cannot Connect to MyHouse Service
39 18:24:02.046 Verify MyHouse Plugin-in Registration
40 18:24:02.437 Disconnected from MyHouse Service
41 18:24:02.453 Waiting 54 s to Reconnect
42 18:24:57.390 Start Connection...
43 18:25:18.421 Connecting to MyHouse Service..
44 18:25:18.421 Cannot Connect to MyHouse Service
45 18:25:18.437 Verify MyHouse Plugin-in Registration
46 18:25:18.500 Disconnected from MyHouse Service
47 18:25:18.515 Waiting 64 s to Reconnect
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I am happy to here it is not only me. I have been on with tech support so many times and they can be down right nasty. Every thing is my falt and no one else is having trouble. I have never been able to access from any other computer in our home or workplace. ???
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I am happy to here it is not only me. I have been on with tech support so many times and they can be down right nasty. Every thing is my falt and no one else is having trouble. I have never been able to access from any other computer in our home or workplace. ???
No, it's not just you. I've spoken to a few people who are having the same problems with Tech Support and MyHouse Online. I think they forget that were not all "newbies" and that maybe some of us can actually open a port and understand why. As for installing their software, Yeah, some of us know what were doing. I have spoken to a few people who are programers and network administrators for major organizations and their having the same problems we seem to be having. They don't exactly get treated any better when talking with Tech Support for x10. Some people have just given up and plain and simply want their money back.
I'm still trying to conect from the AHP server to X10's server since Saturday, morning. Still nothing, I think it's tried to connect over 1000 times and still no connection. Not worth calling support, they'll tell me that I need to reinstall the software again. Can't get them to understand that it was working (sometimes), no changes made to the system at all as it is only used by AHP so there should be no need to reinstall but they'll tell me to do it anyways.
Let's see if they come out with an update this week as I read them stating to another customer of AHP in this Forum. Hmmmm.....
Would be nice to just be able to bypass x10 servers and connect direct to our server that are running AHP. Hmmmmm...
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JC_Carreiro: Can you send me an e-mail with your order number? I want to take a look at some information on our server. Not being able to connect at all, ever (as opposed to intermittent problems, or dropped connections) is indicative of something different than the problem we've been working on.
Can anyone else confirm that they're able to connect at least some of the time?
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Just sent you a copy of my registration numbers in an e-mail.
Thanks... :)
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I used to be able to connect intermittently. Now, I can't connect at all. It would be helpful if X10 had a site showing the status of the servers, problems we should expect while they're working on fixes, and expected timing for fixes. This is getting frustrating.
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I just bought My House it connected once (after many tries) :(
Is there a way to connect directly to My House instead of going through those unreliable servers? ???
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If you think some one from X10 is nasty than you shoud have talked to the lady I talked to at x10. RUDE, DID NOT UNDERSTAND.................
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It did work for me intermittently,only had a problem with panning which they said they were working on and never fixed. If I pushed pan command one time it would send signal several times and would not stop. NOW DOES NOT CONNECT AT ALL. WHAT'S UP???
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X10 pro said "you should be able to at least connect most of the time" and "Can anyone else confirm that they can connect at least some of the time" ??? That just does not cut it !!! Why would you sell and keep selling something that you know does not work correctly ???
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I'm having the same problem. I connect occasionally on the host machine, and even though connected, I cannot get the remote to connect over the internet. The host system status message is "waiting for remote users" and the remote system status message is "waiting for system "home"". Apparently they are both connected to the server but they can't see each other. It worked fine for a couple of weeks after I purchased it, but I've had this problem 2-3 weeks now. Also, I saw a post about panning a camera, and the camera would not stop with one increment. If I click a pan button (from the remote), the camera doesn't stop moving until it hits it's limit of motion.
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We have been working on this problem full time recently, and have some solutions almost ready to go. We will have an update ready to test today or tomorrow. I will make the update available here as a pre-release to make sure it's working before we release it to all users.
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Can the server handle all these connections and future customer connections??? Is this why sometimes I can connect and sometimes I cannot???
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having the same problem.. just on a side note.. if the tckies could be advised to instruct cusotmers aboutthe problem ahead of time... like when they are going through the port issue....
i was told several days ago and got an email while out of town ... teck says it has to do with the servers being rebotted three times a day.. instructed me to set up macro to reconnect three time per day several minuites after x10 rebots their serviers..; think it is like 10:00 am 1:00 pm and 12:00 am.
but this did not solve the problem...
anyone else set up this macro and did it work...
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by the way.. to the x10 techs out there.. you might want to mention to mgment that if you are selling a product and know about an on going problem you must disclose it.. to so otherwise, at least in illinois is clearly consumer fraud... you email and email advertisments for this product like it is the best thing and works perfectly... as we know it does not... please let me know how many have tried the macro reconnect solution with success. if there is not a solution please consider this my request for return of my money and return authorization number. you have my email
thank you
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You should not need to create a macro to re-connect to the MyHouse service. The servers are no longer being re-booted several times a day, and even if they were that step would not be necessary or helpful. I'll talk to tech support about that and make sure they have the right information.
Can you describe exactly what problem you are now having? Are you able to make a connection to the MyHouse service from your AHP system? Are you connecting on the client? If you are unable to connect or view your system, what messages are you getting in the MyHouse Status window (on both sides)?
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i understand that i do not need to do a macro to connect.... system runs correct as follows.. i will describe it and then clarify the problem.... i bring up the ahp and my house on line... go the the banner above and click on connect... check the status of the situation by goiing to "my house status" it shows... "waiting for remote user"
i then go upstairs and log on to my lap top and get to internet thrgough a sprint server.. please note thtat this is not same that is logged on on the main pc.
it works fine... leave it running... check the status again before ging out of town... says waiting for remote user...
go out of town... laptop connection to the internet is working fine... no problems going on to other pages... log on to myhouse... brings up the screen and click on conect... the laptop remote computer screen then shows under the "status" wainting for @@@@@@@.. @@ being my registration number.
i called teck support... and they told me that the issue is your servers rebot and that was canceling the connection on the home computer so i was emailed a macro insurction which i guess the theory was that it reconnects after your servers rebot... i am checking on what version i have.. i have 3.201.
please let me know about this.
thank you
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by the way ... camera pics and controll of units fine simply from the main pc. it a remote connection issue ..
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If your main AHP system is v3.201, what version is the client on your laptop? If the client is v3.203, then you have two options:
1) Update your AHP system to v3.203.
2) Use the following configuration program to set the client to work with the 3.201 system:
http://software.x10.com/pub/applications/activehome/myhouse_config.exe
In version 3.203 we changed the ports used by MyHouse on the client and the server. Previous to v3.203, MyHouse used ports 80 and 8001. Now it uses port 433 (the same port as SSL) for all the remote transactions. Using the configu software you can tell the v3.203 client to use the same ports as your 3.201 main system.
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if this were the problem would it start right away.. in otherwords why does it work for an hour or three and then a day later while it has been connected it no longer works?
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the versionon the laptop is the one that is on your servier..it is not loaded on the laptop but simply comes up when i go on line and do the myhousex10.com??
what do you mean version on the lap top?
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the versionon the laptop is the one that is on your servier..it is not loaded on the laptop but simply comes up when i go on line and do the myhousex10.com??
what do you mean version on the lap top?
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Just in case the new version from the server didn't get installed over the previous one, you can check the version on the laptop by opening myhouse.x10.com, and checking Help | About when the MyHouse Client loads.