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Author Topic: Technical Support Issues and Possible Law Suit  (Read 36080 times)

farhaud

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Technical Support Issues and Possible Law Suit
« on: November 02, 2006, 09:22:44 AM »

Hello Everyone...

I have been having software problems with my Multiview and Webview software. After a few minutes of running it, I get the blue screen of death. It always point to CA506AV.SYS as being the culprit. I have been trying to get support on this. Every time I call I am promised the Tech 2 support team will email me within 24 hours. It has been a few weeks now and 4 calls to support, and still no emails or any offer of possible assistance. If this keeps up, and I get enough people with the same issues, I may look into a class action against X10.
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Tuicemen

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Re: Technical Support Issues and Possible Law Suit
« Reply #1 on: November 02, 2006, 09:45:03 AM »

The file that the crash points to is for the VA11A driver it is found in your C:Program FilesCommon FilesX10DriverInstallVA11A Video Capture folder
Try downloading and installing the X10Drivers this helps in most cases! ;) :D ;D
Worse case is you may have to manualy install the driver as windows auto install most times uses the wrong driver. ::) ;)
If you need to do a manual install of the drive here is a walk through Topic: VA11A does not work  (Read 6633 times) ;) :)
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farhaud

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Re: Technical Support Issues and Possible Law Suit
« Reply #2 on: November 02, 2006, 09:54:52 AM »

Thanks Tuiceman..... however I have tried both methods several times. I had even gone trhough my registry and deleted all references to X10, Multiview, Webview, the drivers, etc and saved the rgistry and do a fresh install. After each attempt, I use the saved regsitry as an import and do the install.
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Tuicemen

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Re: Technical Support Issues and Possible Law Suit
« Reply #3 on: November 02, 2006, 12:00:54 PM »

Assuming your using XP go into C:\WINDOWS\system32\drivers and replace the file CA506AV.SYS with the one from C:\Program Files\Common Files\X10\DriverInstall\VA11A Video Capture
Hopefuly that will help! ;)
Click on file properties and see if they match these:
File version: 2.0.0.25
Copyright: Copyright (C) X10 Wireless Technology 2000-2001
Under other version info check:
File version value= 2,0,0,55
internalName value= ca506av.sys

One other thing are you using an ATI video card?
There are some issues with some of them.
 Do an advanced search here and you'll find the fix if that is the case. ;)
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farhaud

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Re: Technical Support Issues and Possible Law Suit
« Reply #4 on: November 03, 2006, 08:39:53 AM »

Thanks again Tuicemen.... I will try later today and advise. I am using XP and I have the Geforce card. I don't understand why X10 themselves couldn't offer any kind of possible solutions as you have. I still haven't heard anything from them.
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Tuicemen

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Re: Technical Support Issues and Possible Law Suit
« Reply #5 on: November 03, 2006, 09:09:41 AM »

Thanks again Tuicemen.... I will try later today and advise. I am using XP and I have the Geforce card. I don't understand why X10 themselves couldn't offer any kind of possible solutions as you have. I still haven't heard anything from them.
Your welcome! hope you get it working soon!
X10 Seems to be busy with other things right now!
Hopefully they get those sorted out and can devote someone to answering some questions in the forums! ;) :D
I've been told many times that many at X10 read the forums, So I'm sure eventually this will happen. ::) ;) :D
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nitelite

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Re: Technical Support Issues and Possible Law Suit
« Reply #6 on: January 22, 2007, 08:42:18 PM »

farhad, did this resolve your issue....i believe most ppl would appreciate if you could reply back if it worked or not.

i have my own issues, but i am browsing everywhere to see what has and what has not worked for drivers, software, cameras.

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nodoze

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BSOD in Multiview and Webview due to ca506av.sys
« Reply #7 on: June 09, 2007, 08:09:25 PM »

Assuming your using XP go into C:\WINDOWS\system32\drivers and replace the file CA506AV.SYS with the one from C:\Program Files\Common Files\X10\DriverInstall\VA11A Video Capture
Hopefuly that will help! ;)
Click on file properties and see if they match these:
File version: 2.0.0.25
Copyright: Copyright (C) X10 Wireless Technology 2000-2001
Under other version info check:
File version value= 2,0,0,55
internalName value= ca506av.sys

One other thing are you using an ATI video card?
There are some issues with some of them.
 Do an advanced search here and you'll find the fix if that is the case. ;)
Hello, I have the 4 camera system with webview an multiview.  I installed them and, through mainly random actions, was able to get Multiview to work.  I checked this forum over and over and validated that my random actions were in keeping with the known solutions.  Fortunately I found the posts on opening ports 8080/8888 and now have web view working.

I am running the Multiview and Webview on an Athalon 4200+ system with WinXPsp2 and an ATI AIW Radeon 8500DV (yes, I was an early AIW adopter). 

After all of this things were looking pretty good until my machine just rebooted after a day or so.  I checked the logs and reset the machine to not autostart and have ID'ed the culprit as ca506av.sys (per the BSOD which I now see).  My device registrations all appear to have the proper naming conventions and driver versions so I am thinking it is related to my ATI card.

I see the notes about advanced searching for solutions for ATI cards and that I would find a fix but unfortunately I have done multiple Advanced searches and not really found a direct hit AFAIK.

I would appreciate any help that anyone can provide.  Even pointing me to a link would be a big help as I have read literally hundreds of posts in this forum with no real success.   So close but so far !

Note: Edited the post to make the subject more consistent with the actua problem as I am not interested in calling support nor a lawsuit.  I replied to this thread and it's original post because it also had BSOD in Multiview and webview due to ca506av.sys and is the closest to my situation.  The thread has the best debugging (or links to debugging) for my situation until it hits the ATI Card comments and the trail went cold (and advanced searches didn't really help either).
« Last Edit: June 10, 2007, 05:37:40 PM by nodoze »
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