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Author Topic: Connection Fails - verify registration (trouble shooting inside!!)  (Read 9152 times)

rhunt

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Ok.. as I posted in another location (http://www.x10community.com/forums/index.php?topic=10893.0) I tried everything I could think of to figure out this problem.

From what I can gather all of us having the issue are seeing the exact same failure message in MyHouse Status panel.

0 12:33:48.984 Start Connection...
1 12:33:49.078 Connecting to MyHouse Service..
2 12:34:05.796 Cannot Connect to MyHouse Service
3 12:34:05.796 Verify MyHouse Plugin-in Registration
4 12:34:05.828 Disconnected from MyHouse Service
5 12:34:05.828 Trying to Reconnect...
6 12:34:05.859 Start Connection...
7 12:34:05.953 Connecting to MyHouse Service..
8 12:34:22.046 Cannot Connect to MyHouse Service
9 12:34:22.062 Verify MyHouse Plugin-in Registration
10 12:34:22.093 Disconnected from MyHouse Service
11 12:34:22.093 Waiting 0 s to Reconnect
12 12:34:22.125 Start Connection...

Technical support ensured me it was a problem on my end.  So I am attempting to eliminate this as a possibility.

Equipment:

Router- Linksys WRG54T  (wired/wireless combo)
cable modem -  60194E-A02  (Charter Cable.. manufacturer not apparent)
Test PC -  Hard Wired ENet
Connection Verified via -  x10 site http://www.x10.com/support/netinfo/netinfo.htm
Connectivity via Browser (both IE7.0 and Firefox) to  http://myhouse.x10.com/  -  works fine

Test:

1) Test MyHouse via Status Panel --  failure codes above reported
2) Delete C:\Program Files\Common Files\X10\Common\x10prod.sys  (had to Show All Files in folder options)
3) Reboot PC
4) Start AHP
5) Plugins showing not Registered
6) cancel registration
7) Myhouse option not showing
8) register with a made up Reg Code
9) registration FAILED.. stated improper code
10) Register with my real Code
11) Registration Passed on all software (AHP, MyHouse, OnAlert, Smartmacro, IWitness)
12) Attempt connection to MyHouse vis Status Panel in AHP -  Fail showing code above
13) Remove PC from Router and connect direct to cable modem..  disable all virus protection
14) Reset modem and reboot PC
15) Test MyHouse via Status Panel -   Failed with above codes
16) Remove C:\Program Files\Common Files\X10\Common\x10prod.sys again...
17) retest MyHouse via Status Panel
18) Noted when starting AHP that plugins showed still registered..
19)  Retest Failed with above codes
20) Reboot PC
21) restart AHP..  Re Register to enable MyHouse
22) Retest failed with above codes
23) Remove ENet cable severing Internet Connection
24) Reboot PC
25) Start AHP
26) Shows Registration is Good on all Plug In's
27) Recheck MyHouse via Status Panel
28) Instant failures..

0 13:09:23.671 Start Connection...
1 13:09:23.890 Disconnected from MyHouse Service
2 13:09:23.906 Trying to Reconnect...
3 13:09:23.968 Start Connection...
4 13:09:24.015 Disconnected from MyHouse Service
5 13:09:24.046 Waiting 0 s to Reconnect
6 13:09:24.078 Start Connection...
7 13:09:24.109 Disconnected from MyHouse Service
8 13:09:24.140 Waiting 8 s to Reconnect
9 13:09:27.312 Stop Connection...

29) Delete File
30) Reboot
31) Attempt Re registration
32) failed..    Registration Failure: Could Not Retrieve
33) Re set up PC via Router again
34) Verify Port Forwarding  1 - 8999   and DMZ for the IP
35) Register AHP and software..   Successful
36) retest shows the Original Failure codes.

Conclusion:

This is not a problem on my end unless it is specifically with IE 7.0.  I will next test this on a system that is running the old IE to verify that is not the issue.   It seems that AHP connects to a server to verify Registration upon initial setup, but relies on the "file" afterwards for verification.  It is obvious I am able to connect to myhouse.x10.com with no issue but my registration is showing incorrect on the server.


yep.. i'm gonna go nuts!!

Ron


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rhunt

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Re: Connection Fails - verify registration (trouble shooting inside!!)
« Reply #1 on: November 14, 2006, 04:30:20 PM »

I loaded AHP and all plug ins onto another PC.  This one also is runnign XP Home, but has never had the latest IE 7.0 installed.

It gave the exact issue.

The problem is NOT on my end..  I am positive.  Especially with the report that the identical issue was resolved by a new Registration Code..  an OLD code.

I am praying that x10 staff are monitoring these boards and can provide a "temporary" registration solution until this is resolved.

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tjdavj

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Re: Connection Fails - verify registration (trouble shooting inside!!)
« Reply #2 on: November 14, 2006, 10:08:13 PM »

rhunt,

Quote
Connection Verified via -  x10 site http://www.x10.com/support/netinfo/netinfo.htm

This connectivity test is ONLY valid for Multiview and Pan & Tilt Pro, NOT AHP. In fact, I fail this test but am able to successfully connect to My House.

Quote
Connectivity via Browser (both IE7.0 and Firefox) to  http://myhouse.x10.com/  -  works fine

This only establishes a standard http [port 80] connection to myhouse.x10.com, "My House" is actually requesting an https [port 443] connection, so your test is irrelevent.

You may want to follow glt's thread on the same subject:
http://www.x10community.com/forums/index.php?topic=10893.0

It would also be helpful if you could post the XP firewall log as described in glt's thread, that may help.
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rhunt

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Re: Connection Fails - verify registration (trouble shooting inside!!)
« Reply #3 on: November 14, 2006, 11:40:48 PM »

I only included the Test because the technical support gentleman asked me 3 times if I had ran it heh..  /shrug

I also figure that the connection to myhouse.x10.com was irrelevant but again.. the technical support representative from x10 asked me multiple times if I could connect this way or not..   again..  /shrug

I will join the other thread though to keep things in sync..   although the heading isnt exactly what we are after :)   because it DOESNT work :)  not for some anyway lol..

thanks for input btw!!
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HA Dave

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Re: Connection Fails - verify registration (trouble shooting inside!!)
« Reply #4 on: November 15, 2006, 06:26:45 PM »

Ok.. as I posted in another location (http://www.x10community.com/forums/index.php?topic=10893.0) I tried everything I could think of to figure out this problem.

Conclusion:

This is not a problem on my end unless it is specifically with IE 7.0.  I will next test this on a system that is running the old IE to verify that is not the issue.   It seems that AHP connects to a server to verify Registration upon initial setup, but relies on the "file" afterwards for verification.  It is obvious I am able to connect to myhouse.x10.com with no issue but my registration is showing incorrect on the server.

I've been following your posts rhunt,

Mostly because I was planning on getting AHP, and did purchase it. My concerns: it appears/appeared that there might be a port 443 problem [Port 443 is the default Secure Port, used to communicate on the Secure Socket Layer (SSL) of the World Wide Web. FrontPage will install extensions to port 443 on any server capable of communicating with SSL,] I run frontPage.. so I was concered.

When I saw (read) your concern about IE7, I thought I would mention (post) I am running XP-pro with IE7.... I had no problems, all seemed to install fine.
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