Re: Are all x10 products cheap junk? [4 of 5]

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john murphy:
Jimmie, Daniel is not frustrated with the X10 concept, he is pissed at the COMPANY X10, for their piss poor operation. And specifically their wireless X10 products and the support of such. Which without a doubt suck. I called to question the capability of the low light camera or rather lack of functionality and was told if I didn't want the camera to return it. Instead of getting pissed and boxing the crap up I starting messing with it. I figured I had a 90% chance that my returning the product experience, would be as unpleasant as my phone calls. I noticed a X10 person does touch base in the contractor forums. But the response are mostly links to the web sites lame FAQ's and tech docs. After reading the policy at the bottom of the forum post page, and reading some of the posts, it's obvious that noone from X10 moderates these things. If I had the cash, I'd buy the company, ****can everyone and start over, beginning with R&D. 

Are all x10 products cheap junk? [1 of 5]

Re: Are all x10 products cheap junk? [2 of 5]

Re: Are all x10 products cheap junk? [3 of 5]

Re: Are all x10 products cheap junk? [5 of 5]

[TTA Edit: Experiment to determine whether or not SPLITTING 'Highly-Viewed' / 'Highly-Replied' but currently INACTIVE threads from LONG, LONG AGO (I'm starting with ~2 years) into parts will allow current ACTIVE threads to appear in the Top 10 Topics (by Replies) section of the Statistics Center (aka More Stats) Page.

NOTE: I *WILL* address the problem...]

jimmie l:
OK!

Most of my clients come to me, not X10. I
then either give the answer if I have it or
work at finding one.

Remember, you are dealing with a large
corporation. Most of their employees are
hired because they have the right
paperwork, it doesn't mean they know
anything, or if they do they don't know how
to apply it.

If you have questions you know how to get
hold of me. Maybe I have some answers.

daniel toner:
Jimmie, you're a nice guy but it's not your
responsibility to cover for their stupidity.
Also problems rarely lie with the "bottom"
employee. The problem is with the managers
and trainers for their support team, and
their performance is a direct reflection of
the individuals in charge who have the
ability to clean the whole thing up. A small
correction here though, my frustration is
indeed with the poor quality of the product
AND the poor customer service. So actually,
I'm all around pissed at X10.

Topic: Are all x10 products cheap junk?
Answer: YES!
Does X10 care in the slightest?
Answer: NO!
Do they care enough to AT LEAST offer amazing
customer support for their faulty products?
Answer: NO!

Now primarily my problem is with their
cameras and other related products. X10 does
a decent job with wireless relay switches so
you can turn your lights on and off with a
remote. They're great for just that and
that's all.

Their marketing team is top notch! They
peddle their crap all over the internet.

bh:
My night light/camera broke after one night
on. The lack of set up instructions make the
whole system useless. I want my money back.
I will be putting in a credit card dispute.

From an aircraft electrical engineer!!!!!!!

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