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Poll

Please rate x10 Technical Support

Worst in the Industry
- 2 (40%)
Absolutely terrible
- 1 (20%)
Poor
- 0 (0%)
Fair
- 2 (40%)
Okay
- 0 (0%)

Total Members Voted: 4


Author Topic: X10 Support  (Read 2954 times)

bradleystownsend

  • Jr. Member
  • **
  • Helpful Post Rating: -2
  • Posts: 16
X10 Support
« on: April 21, 2007, 09:57:56 PM »

I have never ever got a call back from tech support even though I was promissed several times.
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Nandy

  • Jr. Member
  • **
  • Helpful Post Rating: 0
  • Posts: 10
Re: X10 Support
« Reply #1 on: April 22, 2007, 03:00:13 PM »

I never did either. Their customer support is very poor. The only way I am getting able to communicate with them is via email which is a very slow way to trouble shoot anything.  Basically, they answer one question a day, not even solve a issue a day... Their time is running out. I already have a rma and will be returning the system. I ask simple questions, all I get are cut an paste responses from a script... If you have a chance, get your rma or you will have to eat whatever money you spent. I can tell this tech support person I am talking to dont understand half of what he is supposed to.

Nandy
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