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Author Topic: Re: What's with customer service at X10? [2 of 3]  (Read 62519 times)

skip

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Re: What's with customer service at X10? [2 of 3]
« on: January 19, 2005, 01:53:31 PM »

X10 had an exodus of talent some months ago <BR>and also let go of some of the top <BR>performers in the tech service division go <BR>in bogus layoffs. It appears that they have <BR>been unable to revover and are using plastic <BR>wrap to cover a sucking chest wound. If the <BR>X10 service technology is failing ' Our <BR>computers are down" how can you expect <BR>anything from the product they produce. I <BR>would imagine that X10 support is the <BR>standard call center churn and burn, no <BR>loyalty from the staff and no caring from <BR>the management as long as you the consumer <BR>keep buying crap made in China by X10 sold <BR>to X10 and not supported by X10.


What's with customer service at X10? [1 of 3]

Re: What's with customer service at X10? [3 of 3]


[TTA Edit: Experiment to determine whether or not SPLITTING 'Highly-Viewed' / 'Highly-Replied' but currently

INACTIVE threads from LONG, LONG AGO (I'm starting with ~2 years) into parts will allow current

ACTIVE threads to appear in the Top 10 Topics (by Replies) section of the

Statistics Center (aka More Stats) Page.

NOTE: I *WILL* address the <BR> problem...]
« Last Edit: April 22, 2007, 03:00:03 AM by TakeTheActive »
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kentcook

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Re: What's with customer service at X10?
« Reply #1 on: January 19, 2005, 03:35:25 PM »

Do a web search for 'X10 Wireless Technology
lawsuit' and 'X10 Wireless Technology
bankruptcy'.  I suspect they are
still "recovering" from these issues.
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loveschools

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Re: What's with customer service at X10?
« Reply #2 on: January 29, 2005, 03:46:17 AM »

Ok, Ok, I believe you.  I'm in serious need
of home security and surveilance equipment,
and not too good with the technical stuff,
at least with X-10.  Where do I turn?  I'm
also very interested in home automation.  
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loveschools

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Re: What's with customer service at X10?
« Reply #3 on: January 29, 2005, 03:46:39 AM »

Ok, Ok, I believe you.  I'm in serious need
of home security and surveilance equipment,
and not too good with the technical stuff,
at least with X-10.  Where do I turn?  I'm
also very interested in home automation.  
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mike

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Re: What's with customer service at X10?
« Reply #4 on: January 29, 2005, 01:54:25 PM »

Ok. guys..what is the simple fix to
installMV and WV and have them start..you
know at least see the MV screen display. I
have installed MV on desktop and WV on
laptop.
Both --both these programs  crash on both
computors.They do not open up to show the mv
and wv window.
Pan tilt works- Pantiltproser , still have
issue,can not connect , freezes.. Xray works.
Xray remote works. Did not try email or
motion sensor opts , yet..Just want to get a
good install of MV and WV.
Any help appreciated.
KNow where to find THE PORTS that may be
important!
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rick davis

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Re: What's with customer service at X10?
« Reply #5 on: January 29, 2005, 02:31:05 PM »

http://seattletimes.nwsource.com/html/busine
sstechnology/2001772635_x10wireless23.html

Go to this web site for details on chap-11
file by X-10
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rick davis

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Re: What's with customer service at X10?
« Reply #6 on: January 29, 2005, 02:31:17 PM »

http://seattletimes.nwsource.com/html/busine
sstechnology/2001772635_x10wireless23.html

Go to this web site for details on chap-11
file by X-10
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joel

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Re: What's with customer service at X10?
« Reply #7 on: January 29, 2005, 08:25:47 PM »

Not saying that anyone in here is wrong, I
believe every word. I ordered a system, got
it, works fine. Whenever I have a question I
use live chat and they answer promptly. Won't
be making any huge purchases off this place.
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joel

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Re: What's with customer service at X10?
« Reply #8 on: January 29, 2005, 08:26:00 PM »

Not saying that anyone in here is wrong, I
believe every word. I ordered a system, got
it, works fine. Whenever I have a question I
use live chat and they answer promptly. Won't
be making any huge purchases off this place.
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anonymous

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Re: What's with customer service at X10?
« Reply #9 on: January 30, 2005, 08:01:41 PM »

Joel
I have to say I like what I got so far but
I am looking where I step before I buy
more. Don't want to be wiping my foot off
on the curb.
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loveschools

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Re: What's with customer service at X10?
« Reply #10 on: February 07, 2005, 12:51:48 AM »

support@x10.com.
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john paulson

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Re: What's with customer service at X10?
« Reply #11 on: February 09, 2005, 04:32:44 PM »

Hello Everyone,
I'm in the same boat with the lack of
support. I'm currently working on several
projects and over the last 2 months I have
e-mailed, called and tried to live chat
with zero success on several occassions. E-
mails have gone unanswered, calls were on
hold for 20 + min. only to leave message
for return call that never happened and the
live chat says they can only answer pre-
sales questions. I even have a large order
I need to return and can't get in touch
with anyone to find out how to return and
get a refund for the products. Ironic that
they can take your money and ship products
in less than a day but can't post
information on there website on how to
return a product for a refund. I've been
odering from X-10 for over 5 years and
never had the problems as of late. My most
recent order will surely be my last. Sad,
sad, sad.

John
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john paulson

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Re: What's with customer service at X10?
« Reply #12 on: February 09, 2005, 04:32:57 PM »

Hello Everyone,
I'm in the same boat with the lack of
support. I'm currently working on several
projects and over the last 2 months I have
e-mailed, called and tried to live chat
with zero success on several occassions. E-
mails have gone unanswered, calls were on
hold for 20 + min. only to leave message
for return call that never happened and the
live chat says they can only answer pre-
sales questions. I even have a large order
I need to return and can't get in touch
with anyone to find out how to return and
get a refund for the products. Ironic that
they can take your money and ship products
in less than a day but can't post
information on there website on how to
return a product for a refund. I've been
odering from X-10 for over 5 years and
never had the problems as of late. My most
recent order will surely be my last. Sad,
sad, sad.

John
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anonymous

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Re: What's with customer service at X10?
« Reply #13 on: February 09, 2005, 05:27:23 PM »

For the life of me I just don't understand
why so very few of you are having so much
trouble. I am returning a pan-tilt unit and
have had NO trouble in gettiing RMA# andI
am sure I well get a new one back very fast.
As to x10's chapter 11, well it's not the
first company and I am sure it won't be the
last one. Chrystler

2pyrs
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gregg s

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Re: What's with customer service at X10?
« Reply #14 on: February 10, 2005, 01:12:45 PM »

Customer Service at X10...what's that.  I
bought a camera off e-bay from X10.  Payment
was made immediate... Shipping has been
messed up and "Customer Support" has been
what appears to be confused about the entire
situation.
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