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Author Topic: Re: What's with customer service at X10? [2 of 3]  (Read 62470 times)

gregg s

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 2
Re: What's with customer service at X10?
« Reply #15 on: February 10, 2005, 01:13:32 PM »

Customer Service at X10...what's that.  I
bought a camera off e-bay from X10.  Payment
was made immediate... Shipping has been
messed up and "Customer Support" has been
what appears to be confused about the entire
situation.
Logged

us superior marketing

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 5
Re: What's with customer service at X10?
« Reply #16 on: February 25, 2005, 04:44:18 PM »

It is so poor that we are starting legal
action against them as we bought a large
system and received no return calls or any
contact from the company. In short we got
screwed.
Logged

us superior marketing

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 5
Re: What's with customer service at X10?
« Reply #17 on: February 25, 2005, 04:44:33 PM »

It is so poor that we are starting legal
action against them as we bought a large
system and received no return calls or any
contact from the company. In short we got
screwed.
Logged

us superior marketing

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 5
Re: What's with customer service at X10?
« Reply #18 on: February 25, 2005, 04:45:02 PM »

It is so poor that we are starting legal
action against them as we bought a large
system and received no return calls or any
contact from the company. In short we got
screwed.
Logged

us superior marketing

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 5
Re: What's with customer service at X10?
« Reply #19 on: February 25, 2005, 04:45:27 PM »

It is so poor that we are starting legal
action against them as we bought a large
system and received no return calls or any
contact from the company. In short we got
screwed.
Logged

handyman

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 4
Re: What's with customer service at X10?
« Reply #20 on: February 27, 2005, 03:06:54 PM »

If you bought this product you fell into a
trap! The horror starts once you open that
box. Non existent customer support. Surly
attitudes, hurried ways and call limits of
5 minutes for your problems! It doens't
matter if your product works or not but the
time is5 5 minutes! Only a fool would buy
this kind of garbage on the Internet and I
am one of those.

Stay away from this horror camera if you
will.
Logged

handyman

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 4
Re: What's with customer service at X10?
« Reply #21 on: February 27, 2005, 03:07:04 PM »

If you bought this product you fell into a
trap! The horror starts once you open that
box. Non existent customer support. Surly
attitudes, hurried ways and call limits of
5 minutes for your problems! It doens't
matter if your product works or not but the
time is5 5 minutes! Only a fool would buy
this kind of garbage on the Internet and I
am one of those.

Stay away from this horror camera if you
will.
Logged

handyman

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 4
Re: What's with customer service at X10?
« Reply #22 on: February 27, 2005, 03:20:39 PM »

No wonder this company filed for Bankruptcy
filings. The way they are going they will
be out of business soon enough! If you
google you will find links leading to its
BK filings on CNET.com etc.

The horror starts right from there. They
need cash badly enough so they charge your
visa instantly, yet can't handle service
due to lack of resources in turn! I was
duped when I bought this product and hence
all the uphill difficulties that you will
face if you bought this products. BEWARE.

http://news.com.com/2100-1014-5095260.html
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anonymous

  • Jr. Member
  • **
  • Helpful Post Rating: 0
  • Posts: 21
Re: What's with customer service at X10?
« Reply #23 on: February 27, 2005, 04:00:52 PM »

There are people who just donít get along
with others and think everyone should jump
for them when they have a complaint. I
admit that x10 has a few problems to work
out and so did Chrysler and if we all would
have taken the same attitude I wonder if
they would still be here today.
I just got back a new pan and tilt unit and
yes they break or do some of you have never
ending cars and
TVís?
Diplomacy gentlemen give it a try.


2pyrs


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anonymous

  • Jr. Member
  • **
  • Helpful Post Rating: 0
  • Posts: 21
Re: What's with customer service at X10?
« Reply #24 on: February 27, 2005, 04:01:55 PM »

There are people who just donít get along
with others and think everyone should jump
for them when they have a complaint. I
admit that x10 has a few problems to work
out and so did Chrysler and if we all would
have taken the same attitude I wonder if
they would still be here today.
I just got back a new pan and tilt unit and
yes they break or do some of you have never
ending cars and
TVís?
Diplomacy gentlemen give it a try.


2pyrs


Logged

joel

  • Full Member
  • ***
  • Helpful Post Rating: 0
  • Posts: 45
Re: What's with customer service at X10?
« Reply #25 on: February 27, 2005, 04:05:22 PM »

This is sad because really, I like the idea
of x10's stuff. I really do, and I plan on
expanding my system in the future. I'm
dissapointed that they are in this situation.
I really hope they shape up, they could pay
back what they owe pretty quick if they'd put
a little effort into their company!!
Logged
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