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Re: What's with customer service at X10? [3 of 3]

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joel:
This is sad because really, I like the idea <BR>of x10's stuff. I really do, and I plan on <BR>expanding my system in the future. I'm <BR>dissapointed that they are in this situation. <BR>I really hope they shape up, they could pay <BR>back what they owe pretty quick if they'd put <BR>a little effort into their company!!

What's with customer service at X10? [1 of 3]

Re: What's with customer service at X10? [2 of 3]


[TTA Edit: Experiment to determine whether or not SPLITTING 'Highly-Viewed' / 'Highly-Replied' but currently

INACTIVE threads from LONG, LONG AGO (I'm starting with ~2 years) into parts will allow current

ACTIVE threads to appear in the Top 10 Topics (by Replies) section of the

Statistics Center (aka More Stats) Page.

NOTE: I *WILL* address the <BR> problem...]

joel:
Man, this website is junk, too. What's with
all the server errors?

robert bradley:
There appear to be those who are loyal to
x10 and support their faults.  It has
nothing to do with wanting them to jump for
me to solve a problem - it has to do with
them doing ANYTHING!!  Call for an RMA, get
put on hold, forever, and never get a
living soul.  Call to find out why their
remotes don't work, nothing, no solutions,
just the same info over and over, except
that they seem to have TWO sets of
instructions for the same remote, neither
of which work, ask for an RMA, tranfered to
another number, and zap, nobody there.
Have two floodlight cameras that died
within two weeks, total death, call and
call and call, oh sure, they promise to
send out an RMA, but that never shows up,
call back and call back and call back, so
now I have two non-functioning remotes and
two dead flood cams and no recourse.  Suing
in small claims court is rapidly becoming
an option.  If nothing else it will make
public record their shallow and gross
disinterest in honoring their own basic and
extended warranties that they charge for,
with no apparent intent of honoring.  This
has nothing to do with not getting along,
only getting what is due, expected, and
promised.  When they do nothing, it is an
insult and a slap in the face to honest
people who buy thier products and expect
them to work as advertised.  

anonymous:
ManicBobo
I am sorry that you are having so much
trouble. I do admit that it took me some
time to set up my cams with there
instructions. But once I sat down and took
my time it went fast and works good not
perfect but I did not expect that much for
what I paid. Service what can I say but
that it has been good for me and I hope x10
well be around for awhile. It has Already
paid for it’s self by setting off alarm and
showing me a kid in my drive picking up
rocks throwing them at another kid and next
to my truck, windshield cost new $350.00
spent less then that on cams.

2pyrs

robert bradley:
Just so you know, I have had my first set
of x10 cameras for over a year, it is just
recently that their customer service has
fallen off the bus.  I have bought some
more equipment to expand my system and can
not get any help or customer service from
them.  Until recently their customer
service was excellent, then everything went
into the crapper and I haven't seen
anything good out of them.  It's like
nobody there now understands their own
products or gives much of a damn about
anything...I was happy with them til
recently.

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