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Author Topic: Postage Paid by Customer on Returns of Defective components  (Read 2503 times)

billh

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  • Posts: 4
Postage Paid by Customer on Returns of Defective components
« on: January 17, 2008, 10:36:50 AM »
I recently purchased a complete Home Security System.  I have a problem with my base console.  Tried everything in the directions (some of them are not correct per x10 support) worked with x10 support and eventually they sent me an RMA # and told me to return the component.  However, I had to pay shipping. ??????  Somehow that does not appear to be a positive Customer Satisfaction approach.  Is it me??
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Don N

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  • Helpful Post Rating: 14
  • Posts: 311
Re: Postage Paid by Customer on Returns of Defective components
« Reply #1 on: January 17, 2008, 11:03:57 AM »
Ask X10 support for a return label.  I've had to return several cameras recently and X10, without hesitation, provided me with a FedEx no-cost return label.  You just have to ask.
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billh

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  • Posts: 4
Re: Postage Paid by Customer on Returns of Defective components
« Reply #2 on: January 18, 2008, 05:28:54 PM »
Thank you.  Actually as customers we should NOT have to ask for that.  It should be provided.
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