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Author Topic: what is the product code for on alert  (Read 13179 times)

beachguitar

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what is the product code for on alert
« on: September 24, 2008, 01:03:07 PM »

I am having difficulty getting the download link of the on alert plugin from x10.  I have been able to get the other 3 plugins by entering my order number and their product codes.  Unfortunately I do not know the product code of the on alert plugin...it would be sw39a- something

Does anyone know it??
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Tuicemen

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Re: what is the product code for on alert
« Reply #1 on: September 24, 2008, 01:10:14 PM »

ActiveHome Pro - Home Security Solution (SW39A)
I suspect you'll also get the newer version on server issue when trying to install, as X10 has been slow to resolve this  >*< !
« Last Edit: September 24, 2008, 01:12:57 PM by Tuicemen »
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beachguitar

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Re: what is the product code for on alert
« Reply #2 on: September 24, 2008, 01:13:17 PM »

So I guess this means it won't matter whether I can download the software or not as it won't work anyway??
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Tuicemen

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Re: what is the product code for on alert
« Reply #3 on: September 24, 2008, 01:19:21 PM »

Unless X10 has fixed the link it won't work!
You'll have to email support and customer service and supply them with your order number and ask them to e-mail you the installer not the link[/color] as info in the above link states! ;)
>!
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beachguitar

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Re: what is the product code for on alert
« Reply #4 on: September 24, 2008, 04:46:53 PM »

Thanks I just did that.  I hope they are more responsive than they have been in the last three days.
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