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Author Topic: Cannot connect to gate.x10.com to view video remotely  (Read 35442 times)

BaBaLou.

  • Hero Member
  • *****
  • Helpful Post Rating: 16
  • Posts: 244
Re: Cannot connect to gate.x10.com to view video remotely
« Reply #15 on: December 19, 2008, 11:31:20 AM »

Hi billf8004,
I have installed AHP both on XP and Vista using the V3.228 on one system with XP and 3.236 on another XP system and Vista with total success, :)%
here is a link to the section about this
http://www.x10community.com/forums/index.php?topic=16829.0.

I just now installed Vanguard software that I got with the VA12A on the Vista Laptop and the same scenario as with AHP in the installation I was forced by Vista's Account User setting being on, to reinstall with recommended setting of which it did automatically for me.
Opened Vanguard and It picked up the Webcam on the Laptop and looks good. Did nothing else yet. Will do some fun tests connected to the house X2 and Astak cams and will see. AHP worked OK but not allowed to run both at the same time, it did ask for to connect the VA12A to get a view so as said I will have some fun with this later.
Did not try to do this on an XP system yet.
Hope that gives hope!
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easymoney

  • Jr. Member
  • **
  • Helpful Post Rating: 1
  • Posts: 16
Re: Cannot connect to gate.x10.com to view video remotely
« Reply #16 on: January 13, 2009, 01:49:12 PM »

Still no results from tier 2 support.  This was last response on Dec 17th, 2008.  Have not heard anything since then:

Quote
Greetings!

Thank you for your request. I am afraid I need you to wait while I discuss
further steps with the tech team and some of the developers. We are seeing a
very high volume of support requests right now. Please rest assured that I am
doing what I can to see the issue resolved, but it will take some time. As soon
as I receive further information, I will let you know. Again, thank you for
your patience.

Sounds like, "don't call us, we will call you"....

Sorry, All I still get is "Accessing Image".... I do not feel that anyone at x10 is working on anything except adding more ads.  This should not be this complicated, not my first rodeo.  The setup worked fine for a few days, then stopped.  Never has connected again.  Even with x10 tier2 support logged in directly to PC with LogMeIn... I mean the tech was "practically" sitting in front of the PC and they could not even fix issue.

With access to their own server, the client PC, and all the tools suchs as netstat, pings, server logs, etc and a direct connect to Internet with no Firewall, even x10 cannot get video. 

I guess I have a Internet Survelliance system without the Internet part.... so what is that called.... "useless".  That is what I needed, $300 and two months later, "useless" is all I still got.

I am ashamed to say that I even purchased x10...  ::)
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x10brett

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 1
Re: Cannot connect to gate.x10.com to view video remotely
« Reply #17 on: January 29, 2009, 06:12:10 PM »

Easy-

I suggest contacting X10 one more time but this time, fire an email to my namesake. Brett seems to be the go to guy for level 2 support and I have heard nothing but good things about him from my friends who have all been using X10 for a while. I think he works the late shift there so you probably want to email him. I'm pretty sure it's bretta@x10.com

A few of my friends had the same problem that you are having and he got them squared away. In the interest of saving time, you may want to gather some info for him before you send the email (make/model of router, OS, internet connection, etc). I'm sure he'll ask you for more but that should help I would think.

Just shoot him an email and see what he says.

P.s. I've been told that he tends to stay pretty damn busy so you may want to give him a day or two to respond. Just a heads up
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RAYMAN

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 8
Re: Cannot connect to gate.x10.com to view video remotely
« Reply #18 on: February 02, 2009, 01:05:57 PM »

I had the same problem after a power failure while connected. After hours of toil I got Vanguard to work but couldn't connect to the server with a remote. Finally I tried this and it worked. Put your server on line. On your remote connection at the connect screen delete the name and password, leave it blank. It will connect. Then you will be able to change the connection and password. 
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easymoney

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  • Helpful Post Rating: 1
  • Posts: 16
Re: Cannot connect to gate.x10.com to view video remotely
« Reply #19 on: October 14, 2009, 11:13:44 AM »

We'll, it's been years and guess what still not working.  I have been using Active Webcam, but it only works with one camera.  Using port 8080 on Active Webcam.  I could have done the same with a $20 webcam and got better support.

Seems my ISP is blocking port 80 as well.  Furthermore, there are no options in Vanguard to allow one to change the server port.  No options for built in HTTP server, only crappy gate.x10.com.

 Besides, even if port 80 wasn't blocked by my ISP, it is a major security hole for worms have incoming traffic on port 80 all the time.

$300 down the drain.  I can't believe I fell for those crappy "porno" style ads to by x10 cameras.  The system is good for hooking up to a TV to see who is at the door, that's about it.  Besides, even if the Internet server was  working, or I just wanted to record to VCR when away from house, you can still only see one camera at a time.

Sad...  >*<
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