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Author Topic: Registration trouble  (Read 7740 times)

lightbulbjones

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Registration trouble
« on: June 22, 2010, 11:33:02 PM »

Hello.

I just got the software downloads and have parts on the way for the air conditioner (I guess they don't send a CD so you have to do it this way?)

But my trouble is: the registration failed on everything but the marco.

Very unclear what code goes where because they are *in no way* labeled similarly from the email to the registration screen. Did they even send me the right stuff?

The software also steals focus and it is a battle to go back and forth with an email page to copy and paste.

Should I care if it registered or not or is the software just posturing?
I am inclined not to care at all, I am not a dog, and I don't play fetch on command because some software says so.  Can I request a CD if this all turns out not to work?

Also tried the help and it said this:


Database error
From X10Wiki
For query "registration did not work"
A database query syntax error has occurred. This may indicate a bug in the software. The last attempted database query was:

    (SQL query hidden)

from within function "". MySQL returned error "1064: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '(MATCH (si_title) AGAINST ('work')) ) AND page_is_redirect=0 AND page_namespace ' at line 1 (localhost)".


So, really I have no idea. The marketing all said I didn't have to be a programmer, but SQL is programming talk I think.

Does anybody have any answers? This is not looking good.
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Brian H

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Re: Registration trouble
« Reply #1 on: June 23, 2010, 06:09:53 AM »

There has never been a CD since AHP and the CM15A was started being sold.
Unless X10 has changed. It is still that way

I agree with the registration numbers. None of the numbers are tagged in the email with what goes with what.
I never got mine from my purchase and had to request a new set by email.
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lightbulbjones

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Re: Registration trouble
« Reply #2 on: June 23, 2010, 11:43:19 AM »

Now it is even more unclear.
If you have no CD but the software don't work, how do you control the boxes?
Do you have to get a Wireless router and do programming?




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pconroy

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Re: Registration trouble
« Reply #3 on: June 23, 2010, 11:52:38 AM »

Now it is even more unclear.
If you have no CD but the software don't work, how do you control the boxes?
Do you have to get a Wireless router and do programming?

I believe you need an internet connection to register.

I actually emailed Tech Support -- and then replied back with my registration code.

I could NOT find the code in any other emails, before I mailed them.


Like Brian said - there's NO CD. 
You can only DOWNLOAD the software.

Once ActiveHome is installed and registered, you should be able to try turning a module on and off.
That would be my very fist step!
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Brian H

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Re: Registration trouble
« Reply #4 on: June 23, 2010, 11:53:40 AM »

The message sounds like an X10 server error, but I am not a network grue.
Other here are and may have a better answer.

Are you using a wired or wireless network to try and download the software?

The file X10 send you is only a loader program.
It goes on the X10 servers and downloads the whole program.
So to install AHP you have to have an Internet Connection.
As pconroy pointed out.
« Last Edit: June 23, 2010, 11:55:39 AM by Brian H »
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lightbulbjones

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Re: Registration trouble
« Reply #5 on: June 23, 2010, 12:08:18 PM »

Well, no CD then. That is disappointing. Is the software even needed?
Sounds like too much trouble to me. I probably won't bother with it, but I think I might have figured out the problem.

I don't have a wireless router yet and I am thinking this is a missing piece of the puzzle.
It isn't very clear that I would need to purchase one, but I am guessing it is.
How else would you run the boxes?

I don't have anything wireless in my house yet, and I figured this might be a hidden cost.
The wireless router would handle running the boxes just fine though, once I got that - correct?   
It would be nice if they mentioned you would need it. I'll have to look into that then I suppose.
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Brian H

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Re: Registration trouble
« Reply #6 on: June 23, 2010, 12:36:31 PM »

No a wireless or wired network will not run the CM15A or control any of your X10 modules. Though there maybe some third party software that maybe able to use a network connection.

After you get the software installed through an Internet download. No Internet access is needed.
The CM15A and AHP software are run from you computer through a USB connection. So yes the software is needed to do almost anything with the CM15A interface.

Modules are controlled by power line signals sent from the CM15A to the modules.
The CM15A can also receive X10 RF signals from things like remotes and motion sensors.

« Last Edit: June 23, 2010, 12:51:29 PM by Brian H »
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lightbulbjones

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Re: Registration trouble
« Reply #7 on: June 23, 2010, 01:01:08 PM »

I will hold off on anymore questions about hardware until the boxes show up; there has to be some big idea I am missing that will become apparent at that time.

Something tells me the software will be a problem (as it already is) , so I plan on not using it.
The registration was only good for 30 minuets - like it said.

I did not get an E-mail into them to ask for new codes in time. (It was after 10 at night anyway, so it probably wouldn't have mattered.)

What is the way to handle the boxes without the balky software?
It seems you can send commands with a cell phone.  Not what I had in mind, but It might be acceptable.
Where can I find information on setting it up that way?
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dave w

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Re: Registration trouble
« Reply #8 on: June 23, 2010, 01:18:43 PM »

I will hold off on anymore questions about hardware until the boxes show up; there has to be some big idea I am missing that will become apparent at that time.

Something tells me the software will be a problem (as it already is) , so I plan on not using it.
The registration was only good for 30 minuets - like it said.

I did not get an E-mail into them to ask for new codes in time. (It was after 10 at night anyway, so it probably wouldn't have mattered.)

What is the way to handle the boxes without the balky software?
It seems you can send commands with a cell phone.  Not what I had in mind, but It might be acceptable.
Where can I find information on setting it up that way?

One step at a time Boomer, you are going to get really confused if you try and do everything at once. Unfortunately this isn't "Plug-N-Play". You have not even said what hardware you are getting, but if it is the CM15A or the CM19A you don't have a choice about using the software.
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Brian H

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Re: Registration trouble
« Reply #9 on: June 23, 2010, 01:41:58 PM »

dave w; Has a good point.
Do you have the CM15A AHP Interface or the CM19A some of the new sales kits seem to be pushing? Is all the hardware still in transit?
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lightbulbjones

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Re: Registration trouble
« Reply #10 on: June 23, 2010, 01:46:11 PM »

The hardware I am getting is a 20A 240V plug. Just need to bring sense to the air conditioner.

The software is no longer an issue - I decided against the hassle and deleted it.
Now I intend to use my cell phone to control it.

I don't know what any of the "CM" stuff is.

I got a meeting shortly so I will look things over later on this afternoon once buisness is done.  
Just need to be pointed off in the right direction for the cell phone controls - thanks for your time yall!  
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dave w

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Re: Registration trouble
« Reply #11 on: June 23, 2010, 01:52:57 PM »

The software is no longer an issue - I decided against the hassle and deleted it.
Now I intend to use my cell phone to control it.

Just need to be pointed off in the right direction for the cell phone controls - thanks for your time yall!  
The saga begins. This is a relativly uncharted area.
Good Luck, we are standing by.
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Brian H

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Re: Registration trouble
« Reply #12 on: June 23, 2010, 02:00:24 PM »

The CM15A is the hardware interface that the software controls.
It is part of the AHP kit.
Maybe it is in you order and has not arrived yet.
That could also be why the software is so cranky.
http://kbase.x10.com/wiki/ActiveHome_Pro

The CM15A is the white device with an antenna in the photo in the above link.

When you get all your items. Give us a list of what you got.
You are still going to have to find a way for your cell phone to sent X10 power line signals on the homes wiring.
« Last Edit: June 23, 2010, 02:14:59 PM by Brian H »
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lightbulbjones

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Re: Registration trouble
« Reply #13 on: June 23, 2010, 06:02:19 PM »

Well if the CM15A thing is a USB box, then I think that's in the mail with the 240V box.

(They said it was free Fed-ex, but it remains to be seen this late in the afternoon)
That's why I figured I would get the software going, but it turned out to be too cumbersome to mess with.

So therefore if I am reading this information correctly,
the USB box is worthless, because it doesn't have the software it would want?
Okay, well, one less thing to worry about.

How is using a cell phone any different?
My understanding was that was most of the point of this system in the first place.

I am most certainly not hooking my cell phone up to 240V, and that is not what I was putting forward.

In no way will I allow it to become a saga.
It will either work or I'll mail it back for a refund.
It isn't supposed to be a complicated project, and I won't have it that way.

So far what I have gotten- has not worked correctly so I am decidedly less optimistic about it.   

All I want to do now is drive the 240V socket box with a cell phone.
 
In what way is this uncharted territory when it is supposed to work that way by design?
How is it that no one could possibly know what I am describing?
Is that not one of the intended uses of this equipment?

I still think part of the picture must be missing.
Perhaps I should look in another section of the forum.
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Brian H

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Re: Registration trouble
« Reply #14 on: June 23, 2010, 06:19:47 PM »

There is third party software that can use the CM15A as an interface. So it is not 100% needed.

I know there are some users controlling X10 with cell phone access and will give you the information.
You would need some way for the cell phone to access the system.

When you get your hardware tell us what you received.
If a TR16A Telephone Responder is one of the items. Then you would dial you phone number and it would answer and then you have X10 control.
Until we know exactly what you have. Suggestions maybe off base.

Maybe some programs in the Third Party Software Area:
http://forums.x10.com/index.php?PHPSESSID=107g4tagu670nd0ve1u0hl8lt2&board=36.0
« Last Edit: June 23, 2010, 06:23:18 PM by Brian H »
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