Hello everybody - new here.
I agree 100% with OP, from the first word come out the reps mouth, you know it's going to be a bad experience. It's like they wan't to have the job but at the same time disgusted of having it, then here come a customer that actually want them to do something.
I bought a CM15A a week ago, in the interum, my computer took a dump and i list the email with the link to DL the softeware and the activation code. I received the module today.
I have been on the phone with 3 - count them - 3 reps asking to get the link; all 3 sounded like they had just woke up on the rong side of the bed. All of the said they would send it, but now i think they just wanted to get me off the phone because i have yet to get anything. I even made sure they had the correct address the second time i called.
I'm about to call for the 4th time.
Support does count, i was considering buying some more stuff from them but not after this. They should realize there are alternatives.