Please login or register.

Login with username, password and session length
Advanced search  

News:

The X10Hub (PiX10Hub) is here! Created by the Community, for the Community.:)% #:)

Author Topic: Office 2013 crashes AHP  (Read 1714 times)

trybulaw

  • Newbie
  • Helpful Post Rating: 0
  • Posts: 3
Office 2013 crashes AHP
« on: April 25, 2013, 01:46:46 PM »

Just installed Microsoft Office 2013 yesterday, and it crashed the AHP software that I had installed one week prior.  I am running Win 7 64 Ultimate on a Lenovo T410s.  After a number of attempts on reinstalling AHP with various selections of modules and observing the subsequent crashes, it appears there is a conflict with Office 2013 and the SW33A-SW-AHVID software module.  You need to reinstall the full complement of AHP.  This includes deleting the files in the Program directory.  Using "uninstall" from the control panel shows the program is visible but "uninstall" indicates it does not exist. Without the video module, AHP runs well.
Logged

Dan Lawrence

  • Hero Member
  • *****
  • Helpful Post Rating: 68
  • Posts: 3991
Re: Office 2013 crashes AHP
« Reply #1 on: April 25, 2013, 08:26:52 PM »

What version of AHP are you using?   What is SW33A-SW-AHVID software?   
Logged
I don't SELL this stuff... BUT I sure do ENJOY using it!!!

Brian H

  • Community Organizer
  • Hero Member
  • ***
  • Helpful Post Rating: 289
  • Posts: 12702
Re: Office 2013 crashes AHP
« Reply #2 on: April 26, 2013, 06:01:06 AM »

Dan;
SW33A iWatchOut plugin for AHP.
Logged

dave w

  • Community Organizer
  • Hero Member
  • ***
  • Helpful Post Rating: 136
  • Posts: 5983
Re: Office 2013 crashes AHP
« Reply #3 on: April 26, 2013, 09:52:19 AM »

Very wierd that Office 2013 would conflict with a video handler. What Windows version are you running AHP under? Will Win 7 allow you to install and run AHP in "XP" mode?
Logged
"This aftershave makes me look fat"
 

X10.com | About X10 | X10 Security Systems | Cameras| Package Deals
© Copyright 2014-2016 X10.com All rights reserved.