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Author Topic: XC36A AirSIght IP Cameras and AHP  (Read 6851 times)

drm1963

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XC36A AirSIght IP Cameras and AHP
« on: June 03, 2013, 12:38:27 PM »

Got questions? Ask a salesperson live!
( D R M )Chat right now with an X10 Expert and get the best possible deal!
( D R M )Hello
(D R M )Here's the registration information for your order# ####### How do I add the XC36A IP Camera to my IWatch in AHP? I just asked this in another chat session and got bumped to the survey somehow!
( D R M )D R M My Email@gmail.com (423) ###-###
( Bill ) Hello, Thank you for contacting X10.com.

Have you seen the Airsight Collection? X10 has IP Cameras starting under $100! Click for more details!!

- May I have your order number or invoice number please?
( Bill ) Hello, how can I help you today?
( D R M )Here's the registration information for your order# ####### How do I add the XC36A IP Camera to my IWatch in AHP? I just asked this in another chat session and got bumped to the survey somehow!
( D R M )I keep getting bumped from chat
( Bill ) you cant the AHP does not work with these cameras.
( D R M )I did not see that anywhere on the X10 website before I purchased AHP and the add ons so this is a waste of my money then is what you are telling me
( D R M )is this correct?
( Bill ) those two products do not work together
( D R M )can you show me on the X10 website where this is stated?
( D R M )hello???!!!!
( D R M )can you show me on the website where it says AHP is not compatible with these cameras?
( D R M )or should I go ahead and seek a refund for AHP
( Bill ) that is up to you if you want a refund but the cameras do not work with AHP, I am sorry about that
( D R M )well I am going rto request a refund since you can show me nor did I see anywhere that these cameras will not work with AHP.
( D R M )if it had been stated I may have purchased different cameras but since it was not even they do not serve the purpose they were purchased for
( D R M )Thatnk you for your time and I will attach this chat to my refund request
( D R M )Thank you

No where on the Website does it show these cameras are not compatible with AHP or IWatch!!
« Last Edit: June 03, 2013, 12:41:11 PM by drm1963 »
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Tyler E

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Re: XC36A AirSIght IP Cameras and AHP
« Reply #1 on: June 03, 2013, 02:36:32 PM »

It also doesn't state that they are compatible. In the future if you're not sure about something like this you should ask someone, any forumgoer or X10 representative could have given you that information.
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Brian H

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Re: XC36A AirSIght IP Cameras and AHP
« Reply #2 on: June 03, 2013, 02:59:28 PM »

You may also be hit with a 15% Restocking Fee for nondefective returned items.
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richy2

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Re: XC36A AirSIght IP Cameras and AHP
« Reply #3 on: June 03, 2013, 04:03:36 PM »

You may find answers in x10 knowledge base
http://kbase.x10.com/wiki/Main_Page

now my 2 cents

Personally, i would never expect a customer service rep to know every single detail of the 100's of products a company might sell.
They wouldn't be a Tech Person.

To assume something should work when it clearly doesn't say it does... or doesn't that age old saying ... BUYER B AWARE yea yea i know its Buyer beware.

now i ll call Time Warner customer service an ask why they keep upping their prices.
« Last Edit: June 10, 2013, 08:39:01 AM by richy2 »
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Mud Pie

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Re: XC36A AirSIght IP Cameras and AHP
« Reply #4 on: June 08, 2013, 11:31:41 PM »

I have to agree with the others; since it's not stated it wasn't compatible, why would you assume is was  ??

Defies logic.

Would you buy any ol' alternator off the shelf and assume it will fit your car simply because it doesn't say otherwise ?
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Tuicemen

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Re: XC36A AirSIght IP Cameras and AHP
« Reply #5 on: June 09, 2013, 08:32:41 AM »

It is possible to trigger camera events with AHP and even open a viewing window for IP cameras.
However iwatch isn't meant for IP Cameras and isn't needed to do the above.
Perhaps x10 will get some new programmers onboard to expand on the iwatch plugin for AHP.

To trigger camera events and open a viewing window for your IP camera you need the Smartmacro plugin.

Viewing is easy, just trip a windows command that opens the IP cam software.
I haven't played with the X10 IP cam Software but if it can be used via a command line you may also be able to trip other events.
Also look at AutoHotkey you could use this with a windows command to perform camera events with a script

You'll need to discover http calls made to the IP camera to tell the camera tasks directly
WireShark can be used for this unless support will provide you with that info.
I don't believe there is an API or SDK for the cameras released yet.

Note: AutoHotKey and WireShark are free downloads.

Performing Tasks triggered from an IP camera event is a little more difficult but can be done using something to watch your email inbox and triggering an event from it.
PC Companion can do that as well as the other stuff.
 >!
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Tuicemen

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Re: XC36A AirSIght IP Cameras and AHP
« Reply #6 on: January 31, 2015, 10:51:53 AM »

Since I started to move towards IP cameras.
I started to dig into this a little more.
Foscam has SDKs for their cameras and the code works with the Airsights. :)%
I had already added viewing and controls for IP cams to PC Companion.
However there are some things AHP can do that the SDK can't ( reliably ) and that is handle security codes.
I have AHP turning my IP cameras to presets and taking snapshots, viewing just isn't possible yet.
It triggers the cameras to turn on a security received signals (in my case door sensors)
It seems a WDM driver for IP cams would be needed for AHP to view with iWatchout.
For now the Smart Macro plugin can be used to trip a program to pop up a view of the required camera.
 >!
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