🖥️ActiveHome Pro > Help & Troubleshooting
CM15A USB Problem
jclarkw:
I need help diagnosing a communication problem between my Windows 7 SP1 64bit computer and my CM15A.
I am using AHP 3.318 with Tucemen's AHP Lifejacket 1.0.1.3 (I think) since November, 2015; and I have been able successfully to program both this relatively old CM15A (in November) and a newer one in a different location (last weekend). Since the spring DST time change I'm trying to download the "summer" version of my program to the older unit, but I cannot connect. When I plug in the USB interface I'm getting messages like the following:
"USB device not recognized" or
"Installing device driver... Device driver was not successfully installed"
In Device Manager there is a USB device listed as "Unknown Device," and its Properties tab says "Windows has stopped this device because it has reported problems (Code 43)"
If I unplug the cable from the computer, the "Unknown Device" disappears from the Device Manager listing, so I believe it is the CM15A.
When I start AHP, it reports, "ActiveHome Pro device isn't connected to your computer"
Is there any solution to this problem other than purchasing a new CM15A? (I note that the X10 Web site currently says the device is "Out of stock," so I guess there's no way to get another in the foreseeable future...)
Best Regards to All -- jclarkw
P.S. -- Should have mentioned I've tried two different USB cables and two different ports on my computer. -- jcw
Tuicemen:
Have you tried removing the batteries from the cm15a while unplugged, then after an hour plug it in without batteries and connect it to the PC while batteries are still out? ::) :'
jclarkw:
--- Quote from: Tuicemen on March 17, 2016, 05:11:25 PM ---Have you tried removing the batteries from the cm15a while unplugged, then after an hour plug it in without batteries and connect it to the PC while batteries are still out? ::) :'
--- End quote ---
Tuiceman -- How in the world did you come up with that bizarre algorithm? Is this a standard reset procedure that I should have know about?
Anyhow I will try it and report as soon as my immediate need for the existing programming has passed. (I can't afford to lose the program right now in case I won't be able to replace it!)
BTW, I found some apparent CM15A units advertised by a reseller on Amazon (although X10 claims to be out of stock) and ordered. I hope they are the real thing. I'll report on that too when it arrives... Cheers! -- jclarkw
P.S. -- Am I using the most current versions of AHP (3.318 Unregistered) and AHP Lifejacket (1.0.1.3)? Or has the situation with the official recommended procedure changed since November? -- jcw
dave w:
--- Quote from: jclarkw on March 17, 2016, 03:05:02 PM ---"USB device not recognized" or
"Installing device driver... Device driver was not successfully installed"
--- End quote ---
(Noodling) Seems to me you need to troubleshoot a corrupt driver problem. You said at one time you programmed two CM15As, an old one and a newer one. So have you tried the other CM15A to see if it communicates? If it does not communicate with the PC as it once did, maybe doing a complete uninstall using a "complete" uninstaller such as iObit. Also use Task Manager to shut down anything X10 before Uninstall. Been a long time since I used AHP, so I'm just blindly throwing darts at the board. Tuicemen is the knowledge bank.
jclarkw:
--- Quote from: dave w on March 19, 2016, 10:22:01 AM ---...So have you tried the other CM15A to see if it communicates? ...maybe doing a complete uninstall using a "complete" uninstaller such as iObit. Also use Task Manager to shut down anything X10 before Uninstall...
--- End quote ---
Thanks, dave w, for chiming in. I can't try the newer CM15A because it's in another state. I can wait until the new one on order arrives...
I assume you mean a complete uninstall of AHP (and AHP Lifejacket?). I guess there's no way to uninstall and re-install just the USB driver that it's supposed to use? -- jclarkw
Navigation
[0] Message Index
[#] Next page
Go to full version