Please login or register.

Login with username, password and session length
Advanced search  

News:

The New WIFI Module is now available!
                   *****Here's the link******

Pages: [1] 2

Author Topic: Repeated sync time warnings on Android app  (Read 601 times)

solareclipse

  • Sr. Member
  • ****
  • Helpful Post Rating: 1
  • Posts: 84
Repeated sync time warnings on Android app
« on: January 22, 2018, 06:08:14 PM »

Quite frequently using the Android app I'm getting warnings to sync the hub time.  The error provides instructions to change sync to manual, but the option doesn't seem to actually exist under General Settings.
Logged

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 243
  • Posts: 7808
  • I don't work for X10, I use it successfuly!
    • Tuicemen Software
Re: Repeated sync time warnings on Android app
« Reply #1 on: January 23, 2018, 03:04:16 PM »

Go to Settings/General Settings/Adjust time of the WiFi HUB/Sync HUB time with this device
>!
Logged
Please Read Topic:
General Forum Etiquette
Before you post!

Find extra info @ My forum

solareclipse

  • Sr. Member
  • ****
  • Helpful Post Rating: 1
  • Posts: 84
Re: Repeated sync time warnings on Android app
« Reply #2 on: January 23, 2018, 06:07:06 PM »

I did, and it continues to prompt me.
Logged

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 243
  • Posts: 7808
  • I don't work for X10, I use it successfuly!
    • Tuicemen Software
Re: Repeated sync time warnings on Android app
« Reply #3 on: January 23, 2018, 06:24:11 PM »

Try sync data fro hub then try sync time.
If that fails unplug Wm100 for a few min then plug back in and try sync time again. I'll  see if support has any other suggestions
Logged
Please Read Topic:
General Forum Etiquette
Before you post!

Find extra info @ My forum

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 243
  • Posts: 7808
  • I don't work for X10, I use it successfuly!
    • Tuicemen Software
Re: Repeated sync time warnings on Android app
« Reply #4 on: January 23, 2018, 06:33:32 PM »

Also have you tried another outlet?
Logged
Please Read Topic:
General Forum Etiquette
Before you post!

Find extra info @ My forum

solareclipse

  • Sr. Member
  • ****
  • Helpful Post Rating: 1
  • Posts: 84
Re: Repeated sync time warnings on Android app
« Reply #5 on: January 23, 2018, 07:17:18 PM »

It sees like maybe the hub is quickly losing time?  When the warning pops up, it looks like this:
App Time:2018-1-23-21:29:35
Hub Time:2018-1-23-21:28:15

I have not tried a different outlet.  It otherwise works fine.
Logged

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 243
  • Posts: 7808
  • I don't work for X10, I use it successfuly!
    • Tuicemen Software
Re: Repeated sync time warnings on Android app
« Reply #6 on: January 24, 2018, 04:21:56 AM »

You really should try another outlet a loose connection in the outlet could cause this and if that is the case the outlet needs repair to avoid a fire.

Anyways try:
 go to settings and reset to factory.
then click join existing hub
unplug scan QR and plug back in
« Last Edit: January 24, 2018, 04:31:47 AM by Tuicemen »
Logged
Please Read Topic:
General Forum Etiquette
Before you post!

Find extra info @ My forum

solareclipse

  • Sr. Member
  • ****
  • Helpful Post Rating: 1
  • Posts: 84
Re: Repeated sync time warnings on Android app
« Reply #7 on: January 24, 2018, 08:25:34 AM »

I'll try moving the WM100 to a different outlet later.

How can I test the outlet itself to see if there's an issue (besides the obvious pulling the outlet out of the wall and checking the connections)?  I can plug my Kill-A-Watt in and look at the Hz and voltage.  Just look for fluctuations?

This might be a good time to ask - is the configuration for the WM100 stored in the app or in the cloud?  Is there some way to back it up so it can be resynched to a new unit?
Logged

HA Dave

  • Community Organizer
  • Hero Member
  • **
  • Helpful Post Rating: 172
  • Posts: 6417
Re: Repeated sync time warnings on Android app
« Reply #8 on: January 24, 2018, 09:02:15 AM »

..................This might be a good time to ask - is the configuration for the WM100 stored in the app or in the cloud?  Is there some way to back it up so it can be resynched to a new unit?

According to the manual.... the memory is on the unit "built in".
Logged
Modern automation is much more than turning things on and off.
The use of Home Automation is limited... only by our imaginations.

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 243
  • Posts: 7808
  • I don't work for X10, I use it successfuly!
    • Tuicemen Software
Re: Repeated sync time warnings on Android app
« Reply #9 on: January 24, 2018, 09:05:05 AM »

All info for devices, rooms and scenes are stored on the wm100 the reset to factory only resets the app.
Nothing will be lost from the WM100 other then the time and date.
I'm not sure if a kilowatt meter will display info to determine if the outlet is bad but that is a good step to try.
However if the unit works fine in another outlet you can bet there is a issue with the current one.

Logged
Please Read Topic:
General Forum Etiquette
Before you post!

Find extra info @ My forum

HA Dave

  • Community Organizer
  • Hero Member
  • **
  • Helpful Post Rating: 172
  • Posts: 6417
Re: Repeated sync time warnings on Android app
« Reply #10 on: January 24, 2018, 09:06:22 AM »

Actually.... I captured that image right from the advertisement by following the WiFi Module link at the top of the page.

I wonder... I would guess that the module is collecting time from the phone via wifi... and not Bluetooth (used to sync). So it may/might not be necessary to place the module in an area within the occasional BT range of the phone/phones. But I would "just a guess" think the module would need to have a decent WiFi signal.
« Last Edit: January 24, 2018, 09:11:54 AM by HA Dave »
Logged
Modern automation is much more than turning things on and off.
The use of Home Automation is limited... only by our imaginations.

Noam

  • Community Organizer
  • Hero Member
  • **
  • Helpful Post Rating: 47
  • Posts: 2712
Re: Repeated sync time warnings on Android app
« Reply #11 on: January 24, 2018, 10:01:52 AM »

Actually.... I captured that image right from the advertisement by following the WiFi Module link at the top of the page.

I wonder... I would guess that the module is collecting time from the phone via wifi... and not Bluetooth (used to sync). So it may/might not be necessary to place the module in an area within the occasional BT range of the phone/phones. But I would "just a guess" think the module would need to have a decent WiFi signal.
I don't know if it makes sense that the module would continually/regularly try to sync the time from the phone - what happens when you leave the house? The module should be able to keep time (I assume it has some sort of clock chip in it), as long as it has power. The lack of a battery back-up for the clock is a big "oops" from my standpoint, as is the inability to sync time from the Internet. But nobody consulted me during the design phase  -:)
« Last Edit: January 24, 2018, 10:25:15 AM by Noam »
Logged

JeffVolp

  • Community Organizer
  • Hero Member
  • **
  • Helpful Post Rating: 102
  • Posts: 1900
    • XTB Home Page
Re: Repeated sync time warnings on Android app
« Reply #12 on: January 24, 2018, 10:18:10 AM »

I don't know if it makes sense that the module would continually/regularly try to sync the time from the phone - what happens when you leave the house?

Or in my case, the phone for emergency use, and is normally in my backpack switched off.

Jeff
Logged
X-10 automation since the BSR days

Tuicemen

  • Administrator
  • Hero Member
  • ****
  • Helpful Post Rating: 243
  • Posts: 7808
  • I don't work for X10, I use it successfuly!
    • Tuicemen Software
Re: Repeated sync time warnings on Android app
« Reply #13 on: January 24, 2018, 10:51:12 AM »

I suspect the app is asking for the time so if your phone is turned off there are no communication attempts.

solareclipse, if you try all my suggestions and still keep getting the sync pop up Authinx suggests delete the app and reinstall as well power down your phone and restart it..
if that still fails to solve contact them for a replacement and they'll ship you out a replacement and a return label so they can look into it.
 >!
« Last Edit: January 24, 2018, 11:01:24 AM by Tuicemen »
Logged
Please Read Topic:
General Forum Etiquette
Before you post!

Find extra info @ My forum

HA Dave

  • Community Organizer
  • Hero Member
  • **
  • Helpful Post Rating: 172
  • Posts: 6417
Re: Repeated sync time warnings on Android app
« Reply #14 on: January 24, 2018, 05:33:14 PM »

............ The lack of a battery back-up for the clock is a big "oops" from my standpoint, as is the inability to sync time from the Internet. But nobody consulted me during the design phase  -:)

I wasn't polled either. But I'd be happy with Internet time.... with the phone just sharing original time/date/location and router connection selection and password.. No battery to ever replace... and the update after a power outage would be automatic.
Logged
Modern automation is much more than turning things on and off.
The use of Home Automation is limited... only by our imaginations.
Pages: [1] 2
 

X10.com | About X10 | X10 Security Systems | Cameras| Package Deals
© Copyright 2014-2016 X10.com All rights reserved.