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Author Topic: The APP failed to register user  (Read 1487 times)

normd

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The APP failed to register user
« on: September 20, 2018, 09:18:37 PM »

I tried to access my WM100 from work this afternoon and I could not connect.  I tried from home on three different i-devices which work last night.  I reset the WM100 and tried to make a new connection and I keep getting The APP failed to register user.  What gives?
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Knightrider

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Re: The APP failed to register user
« Reply #1 on: September 20, 2018, 09:22:27 PM »

Server is down.
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Remote control is cool,

but automation rules!

normd

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Re: The APP failed to register user
« Reply #2 on: September 20, 2018, 09:28:04 PM »

Thanks for the quick reply  I'll stop banging my head against a wall.  Seems like they have some issues if the server has been down for almost 1/2 of a day.  Has this happened often?  How will I know when it comes back up?
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Noam

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Re: The APP failed to register user
« Reply #3 on: September 20, 2018, 09:30:54 PM »

Thanks for the quick reply  I'll stop banging my head against a wall.  Seems like they have some issues if the server has been down for almost 1/2 of a day.  Has this happened often?  How will I know when it comes back up?
It happened a few weeks ago.
You'll know it is back up, because you don't get the error that it doesn't work. Unfortunately, that's the best we have to go on.
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ceedee

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Re: The APP failed to register user
« Reply #4 on: September 20, 2018, 09:44:22 PM »

Thanks for the quick reply  I'll stop banging my head against a wall.  Seems like they have some issues if the server has been down for almost 1/2 of a day.  Has this happened often?  How will I know when it comes back up?

Watch for the indicator to turn green and change to "connected."
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