📱X10 WIFI > 🐞X10 WIFI App problems or bugs

Send in your issues to support!

(1/4) > >>

ceedee:
I contacted support regarding a number of issues,  all of which have been discussed here.  Based on the response, support personnel do not appear to participate in this forum. I’m hope I’m wrong.

Support contact said he’d forward my issues to the developer.  He also asked me to outline all the issues I’m seeing on all of my (4) devices, which I did.

I urge you to take a minute to send your issues to tech@x10.com.  They need to see all the issues from all the users.  Then, we can say we tried...

Tuicemen:
Authinx is aware of 90% of the issues reported here as should the developer.
However seems like phone calls get a bit more attention.

ceedee:
What frustrates me is that we’re not talking obscure bugs.  These are quite obvious, and have been encountered by a number of users on various devices. That leads me to believe that testing and QA is minimal or non-existent.  In essence, the users are debugging the SW.   That's called beta testing.

Tuicemen:
I use to get a pre-release Android version even a pre-release firmware as Android apps are easier to send out to testers. IOS apps aren't as easy to beta test due to the OS security, but not impossible.
 I suspect the IOS tester pool is very small if the developer is even doing that anymore. The main issue with nailing down issues is it is not seen by everyone  though the numbers that do experience it are noticeable. Add to that and what works on 1 OS or even OS version doesn't work on the other B:( B:(
If everyone ran the latest greatest phone the developer would only need to develope for it.
Don't get me wrong I'm in no way defending the developer.

JeffVolp:

--- Quote from: Tuicemen on September 24, 2018, 02:40:41 PM ---If everyone ran the latest greatest phone the developer would only need to develop for it.
--- End quote ---

Therein lies the problem.  Some of us don't need the latest and greatest.  My Galaxy S4 still works fine for what I use it for.  Same for my wife's S4 mini.  I'm not going to spend hundreds of dollars on a new phone just to run an X10 app.

Jeff

Navigation

[0] Message Index

[#] Next page