📱X10 WIFI > 🏥Help & Trouble shooting

Installation Problems <unknown ssid>

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nelson:
I'm attempting the original installation of my WM100 and repeated attempts have failed.
The most obvious issue is <unknown ssid> is showing in the box under "This device is connected to:".
I've confirmed the following:
--Password is correct
--Phone is using my home network
--My router is using 2.4Ghz bandwidth
--I've uninstalled/reinstalled the app numerous times and made many attempts
--My WiFi signal is very strong
--I even shut off my firewall for one attempt and that didn't help

Should my home network name appear where <unknown ssid> is?
I'd appreciate any ideas to help me connect.

Tuicemen:
yes your home network should appear where "unknown ssid" is.
Is your network name hidden? this causes issues with many IOT device setups.

nelson:

--- Quote from: Tuicemen on October 07, 2018, 08:14:14 AM ---yes your home network should appear where "unknown ssid" is.
Is your network name hidden? this causes issues with many IOT device setups.

--- End quote ---
It's not hidden and I just confirmed that again before I answered. Thanks for your response!

brobin:
Is your router ONLY 2.4G or does it also have 5G?  If both be sure to connect to the 2.4G SSID with your phone. Also, does your SSID have any symbols (non alpha numerics)? Or is the SSID particularly long?  Have you tried a "factory reset" on the hardware (see pg 18 of the manual)?  I don't have a WM100 so don't know if these'll help but they're things to look at.

nelson:

--- Quote from: brobin on October 07, 2018, 02:03:54 PM ---Is your router ONLY 2.4G or does it also have 5G?  If both be sure to connect to the 2.4G SSID with your phone. Also, does your SSID have any symbols (non alpha numerics)? Or is the SSID particularly long?  Have you tried a "factory reset" on the hardware (see pg 18 of the manual)?  I don't have a WM100 so don't know if these'll help but they're things to look at.

--- End quote ---
They are indeed all good to look at....thanks.
--Router is only 2.4
--My SSID did have a dash (-) but I removed that and shortened the name to 6 characters (the minimum)
--I did another factory reset on the hardware and reset the app

None of this helped. Should I start to wonder if I have a defective WM100 or does the stage I'm at only involve the app and not the WM100?
Any and all suggestions are appreciated.

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