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Author Topic: Reinstall after crash/lost activation code  (Read 2989 times)

Rubes

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Reinstall after crash/lost activation code
« on: April 12, 2008, 10:16:26 AM »

I had purchased active home pro, smart macros and iwitness some time ago (downloaded the software). had a computer crash and need to reinstall. I lost the download files and email with the activation code in the crash. Any way I can download and reactivate?or am I forced to buy it over.
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Tuicemen

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Re: Reinstall after crash/lost activation code
« Reply #1 on: April 12, 2008, 07:30:32 PM »

The  very example of the Importance of Backups even a printed copy of the original e-mail receipt would make it much easier!
Call X10
Customer Support: 800-442-5109
Technical Support: 800-442-5138
state your problem the e-mail account you used originally and your new one if different!
Provide them with any info you can If your lucky and get a helpful rep  ::) they can fix you up!
As well sent of an e-mail to techsupport@x10.com providing the same info!
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