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[brian roberts]

When I set the stills capture and multi-
camera scan mode to "on" (either through the
GUI or through the Plug-ins menu), the
function works for about 15 minutes and then
just shuts down arbitrarily. The countdown
timer disappears from the status bar but the
camera flash icon keeps going. However, the
multiview ceases to scan and there are no
more JPGs being created in the Stills folder.

I just added a 2.0 USB port to my 98SE PII
512k Ram Dell hoping that might solve the
problem--but no luck.

Any suggestions?

[marc]

Hi Brian.  I have the same exact problem.  I
have the latest Active home 3.187.  I even
tried removing and reinstalling Active
Home/iwitness, but that did not cure it
either.  I have placed 2 calls into tech
support about it, someone is supposed to call
me on Monday (7/18).  If they are able to
find a solution, I will post what they did to
make it work here.  I'm pretty happy with the
hardware side (cameras, ninja pan and tilt).
The software side looks great, but is not up
to speed.  I hope they can fix it.

[brian roberts]

Hey Marc,
Thanks for the reply. Did you end up having
any luck with Tech Support on this issue?

[marc]

Unfortunately, the support team did not call
me at all this week. I'm pretty disappointed
by that.  At this point, I'm thinking that I
should seek some type of refund for the
active home pro portion of my order.  Its
getting close to the 30 day money back
guarantee.  I can't believe no one has
contacted me after online support promising
I'd get a call twice.

[brian roberts]

Thanks again, Marc.
I'm pretty astounded by X10's lack of
response across this forum in general. It's
fairly obvious that both their software and
hardware is not as advertised. I have a
number of other hardware and software
issues with their other products as well.
Unfortunately, I'm already past the 30 day
window. Guess I'll just have to wait for
the inevitable class-action lawsuit to
recoup.

[X10 Pro]

Brian & Marc: I'm making sure a technical
support rep contacts you today. We don't have
an immediate answer for this problem, but
will work on it with you.

[chuck]

I am having the same problem.  Please
forward the answer to me as well.

[robnator :)]

Here's a possible work-around I've found:
on v. 3.187 I've set my cameras up in separate rooms (one
per, although I don't think this makes a dif) and scan at
10 secs. capturing every 5. Still had arbitrary scan stop at
this point, but I hadn't fixed the interval to 15 mins as you
have. I have now open the View->Live Video window, and
clicked to start Auto Scan via the button control in that
window. Stable scanning for an hour an a half so far...

Cheers and good luck to you,
robnator

[robnator :)]

nah, still poops out, but lasted 3 hours or so...

[david k]

Have had this problem since I got the
system.  Cannot use it for the reason I
bought it.  X10 knows about problems but
does not seem to get them fixed.

[robnator :)]

Finally got this licked... set a macro to start the autoscan,
and replicated a timer to fire it every 10 minutes for the
24 hour daily schedule. This has given me solid captures
for the last week. I'm off to the "macros and timers die
after x days" thread

Good luck with x10 support

[chuck]

Are you using the floodcams?

[chuck]

Does this require the smart macro plug in?

[robnator :)]

Hi Chuck,

Sorry for the delay... I'm using the anacondas -- wired
color cameras, and the ActiveHome Pro software. I'm not
sure if it includes the smart macro plug in; I didn't buy
anything extra (I'm pretty sure it's not a smart macro --
no conditionals, just turn on autoscan every 10 minutes).

Let me know if I can be any further help!

Cheers,
robnator

[Reve_virtuel]

To X-10 pro did you solve the 15min or so
issue? Because i do have it too!

Did any has also this problem the still
memory allocation is gray and the only way
i may give more memorie space is by
clicking up arrow manymany time....And my
pc has plany spaire space.....Any clues!