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Author Topic: Poor Customer Service - Legal Action Started [1 of 3]  (Read 28327 times)

us superior marketing

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Poor Customer Service - Legal Action Started [1 of 3]
« on: February 25, 2005, 04:16:42 PM »

Our patience has run out with this <BR>company.  We spent almost $2,000 for <BR>equipment and cannot get it to funtion <BR>properly.  We have tried to contact <BR>customer service over 56 times and have not <BR>received one response. I highly reccomend <BR>that you do not walk but run away from this <BR>company as it is a total rip off thus our <BR>pending law suit. <BR> <BR>Sincerely, <BR> <BR>Jon Greene <BR>President <BR>US Superior Marketing Corp.


Re: Poor Customer Service - Legal Action Started [2 of 3]

Re: Poor Customer Service - Legal Action Started [3 of 3]


[TTA Edit: Experiment to determine whether or not SPLITTING 'Highly-Viewed' / 'Highly-Replied' but currently

INACTIVE threads from LONG, LONG AGO (I'm starting with ~2 years) into parts will allow current

ACTIVE threads to appear in the Top 10 Topics (by Replies) section of the

Statistics Center (aka More Stats) Page.

NOTE: I *WILL* address the <BR> problem...]
« Last Edit: April 24, 2007, 12:26:37 AM by TakeTheActive »
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robert bradley

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Re: Poor Customer Service - Legal action started
« Reply #1 on: February 26, 2005, 01:01:18 PM »

Good for you!!!  This is the single worst
company I have ever dealt with for product
support and warranty issues.
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maryanne

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Re: Poor Customer Service - Legal action started
« Reply #2 on: February 26, 2005, 11:32:22 PM »

THIS IS THE WORST GROUP OF CUST SER REP'S
AND COMPANY I HAVE EVER DEALT WITH ...THEY
ARE RUDE AND THEY REFUSE TO TAKE BACK POOR
EQUIPMENT AND THEY KEEP REPLACEING THE SAME
THINGS THAT DO NOT WORK.....THEY ANSWER THE
PHONE AND THEY KEEP YOU ON HOLD
FOREVER ...GLAD TOHEAR SOMONE MAYBE DOING
SOMETHING ABOUT THEM....COUNT ME IN..
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handyman

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Re: Poor Customer Service - Legal action started
« Reply #3 on: February 27, 2005, 03:01:52 PM »

Horror , horror , horror. Once you open
that quickly send FedEx box your nightmare
starts! The whole thing comes without a
proper manual and without CDs or software!
You call them and than it goes on and on
from there. You will be up till midnight
and the thing will not work. Beware of this
product folks!
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Brian H

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Re: Poor Customer Service - Legal action started
« Reply #4 on: February 27, 2005, 03:47:26 PM »

Good luck. Some have reported to be told. We
have lots of Lawyers just waiting in the
wings.
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X10 Pro

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Re: Poor Customer Service - Legal action started
« Reply #5 on: February 28, 2005, 07:57:42 PM »

Thank you all for taking the time to bring
these concerns to light. Each post in this
thread is very troubling and I would
appreciate the opportunity to speak with you
all individually to gain a better
understanding of the circumstances
surrounding each. The descriptions Iíve read
fall not only far outside the norm in our
Customer Support department, but in some
cases seem to fall outside even a realistic
possibility for what I know is a responsive
and effective Customer Support team here at
X10.com. Please contact me directly using
tomhoran@x10.com . I will see that these
issues are addresses and resolved
appropriately and immediately.

Tom Horan
X10.Com Customer Support Manager
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tony

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Re: Poor Customer Service - Legal action started
« Reply #6 on: March 01, 2005, 02:24:07 AM »

US Superior Marketing:  You forgot to
qualify whether you are filing in small
claims court or are hoping for a class
action?
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bill

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Re: Poor Customer Service - Legal action started
« Reply #7 on: March 20, 2005, 12:43:38 PM »

I for one agree with the sentiment
expressed here by US Superior Marketing's
Jon Greene.  I had experienced the same
poor quality of product and support from
X10 when I bought over$1000 worth of their
defective or crippled products over 2 years
ago.  I went through the run around with
them back then and now I visit these forums
two to three years after my own bad
experiences and see that they have not
changed one bit!  They are still selling
the same old crippled software and hardware
with deceptive (false) advertising.  I
offer as proof my floodcam security camera,
firecracker receivers (SErial and USB port
models) and their crippled
Multiview/Webview software packages.  None
of these ever worked as advertised.  They
promised me that they would work on it and
fix it (over two years ago), but never have
to this day. They still continue to sell
this product with their false claims.
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mark

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Re: Poor Customer Service - Legal action started
« Reply #8 on: March 20, 2005, 03:57:48 PM »

I have alot x 10 stuf and that all runs
also on a transformer because we are using
220 volt and let me tel you if you order 1
simple cam in europe what is called
marmitex in europe you pay at least 130
dollar so please stop complianing and yust
try harder to get everything working.
There is nothing that i have what is not
working.
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loveschools

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Re: Poor Customer Service - Legal action started
« Reply #9 on: March 21, 2005, 12:23:05 AM »

yeah, mark, it reminds me of the 70's when
I was a kid and buying cheap computer
kits.  It was glitchy, but had lots of
promise for the future.  At least X-10 has
a message board.  I guess the customers are
the customer support, and the Research and
Development team. I kind of love having to
modify things I buy.  It is exciting!  I do
think some of their adds are unethical, and
misleading, but I must admit they are very
cheap!!!

Don't get me wrong, I'm frustrated too, but
when I went to check out their competitors,
I found they mentioned X10, sell X10
products, and are way more expensive than
the X10 package deals.

Long live affordable new tech!!!!

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j

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Re: Poor Customer Service - Legal action started
« Reply #10 on: March 21, 2005, 01:20:27 PM »

will i have to tell the complainers to stop
crying and take time out to try and solve
your own issues.
you can't find anything on the net for under
100.00 bucks these days.
stop bitchin.
if you want cd's and more manuals with your
products than your going to pay more for it.
has for the forums, just about every site
now a days has a separate help forum for
bumdasses. even like me. i have had issues
with them to but find it hard to believe
they will not fix or atleaast help you out
with your stuff.
my order just two weeks ago had a faulty usb
firecracker(doa) and no q's asked they sent
it out and now it works fine. now today's
order is short one camera. i called and the
other is on the way.
we aren't perfect if so than maybe jon and
handyman can go work for them and see if
they can make it better.
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maryanne

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Re: Poor Customer Service - Legal action started
« Reply #11 on: March 21, 2005, 01:45:18 PM »

You get what you pay for.....
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j

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Re: Poor Customer Service - Legal action started
« Reply #12 on: March 21, 2005, 03:31:25 PM »

you hit it right on the money.$$$$$
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martin

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Re: Poor Customer Service - Legal action started
« Reply #13 on: March 25, 2005, 01:37:43 AM »

Ive just starting to deal with x-10 ive had
a few problems with customer suport and sale
can anyone tell me if there worth dealing
with im reading alot of mixed reviews
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freshgentle

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Re: Poor Customer Service - Legal action started
« Reply #14 on: March 26, 2005, 02:26:36 AM »

well I was going to order but after reading
the message threads I do not think I will
buy for now.
but I must say I really like the motion
sensors setting off the alarm and dialing
calls to you.
Has anyone had problems with these items?
window sensors with alarm/wall motion
detection sensor. lights flashing on/off
when activated and the dialer...
please let me know something..
thank you.
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