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Author Topic: Insulting X-10 Emails [1 of 2]  (Read 69090 times)

ian

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Re: Insulting X-10 Emails
« Reply #15 on: September 15, 2005, 05:46:01 PM »

To: X10 Moderator
Please dont compare the X10 experience with
American ideology. The foremost reason
would be that X10 is owned by a Chinese
individual. If you dont like America write
the leaders of your country and ask them to
stop doing all trade with American...that
would show us!!!
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lake

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Re: Insulting X-10 Emails
« Reply #16 on: September 15, 2005, 07:27:47 PM »

If thats the worse thing you have ever been
called is a fanatic, u ppl need to get out
more. I am glad to see theses products and
feel free to call me a fanatic.. Ive been
called worse..
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ian

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Re: Insulting X-10 Emails
« Reply #17 on: September 15, 2005, 08:05:12 PM »

IAKE,

Seeing the products is one thing,I'm glad
you like "seeing" the product! Let the
people have their frustration. Seeing them
is good, now spend $1000.00 on them after
being misled by a salesperson. Try setting
up a complex system, email support and get
a form letter, call support and get a quick
answer that doesnt solve your problem. Call
back multiple times and ask for a
supervisor who wont talk to you  but sets
up a callback appt with you but doesnt keep
the appt and is unreachable the next two
weeks you call to reach his extension or
ask for him. I have helped many X10
customers and seen the same story many
times. I think people wouldnt care about
the marketing if it wasnt indicative of a
bigger issue.
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lake

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Re: Insulting X-10 Emails
« Reply #18 on: September 15, 2005, 10:21:21 PM »

All i had to to waspay for the extended
warranty the give u a different tech
support number on the  paperwork they mail
u , call that number they will help u neway
posssible. they have been considerably
helpful and, knowledgable. i also am
building a complex system with 8 cams and
lots of automation.. u must realize there
will be bugs to work out geez, nothing in
life is gonna b handed to you. quit
complaining do your homework and ,do the
work... Lake.. www.lakeyorkies.com
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Vic_Tim

  • Guest
Re: Insulting X-10 Emails
« Reply #19 on: September 15, 2005, 11:58:31 PM »

Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Spam! Spam! Spam! Spam! Spam! Spam! Spam!
Stop the forum, I wanna get off!!!  Tried
to offer some helpful suggestions and am
now stuck in this Hell Hole with idiots!
Logged

Vic_Tim

  • Guest
Re: Insulting X-10 Emails
« Reply #20 on: September 16, 2005, 12:00:13 AM »

Like I'm stuck in the twilight zone.  Look,
there is Rod Sterling!
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Vic_Tim

  • Guest
Re: Insulting X-10 Emails
« Reply #21 on: September 16, 2005, 12:12:52 AM »

Don't ever give x10 your email address
unless you want to get tons of spam from
them.
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sherry

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Re: Insulting X-10 Emails
« Reply #22 on: September 17, 2005, 08:02:22 AM »

I am shocked at the arrogance of this X-10
company.  I too am getting the e-mails
calling me a fanatic.

I have e-mailed and called, and they were
rude to me, and insulting on the phone as
well.

Too bad their people are so ignorant ...  I
like the products.  I will not spend any
more on a company that employs abusive
people.  No business sense at all.

All these people asking them to be more
professional, and they continue.

Apathy is the worst quality a customer
service department can have.  It spells
doom.

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ian

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Re: Insulting X-10 Emails
« Reply #23 on: September 17, 2005, 05:51:47 PM »

Part 1/2
From what I understand from talking to an
X10 representative the people are paid
about $10.00/hr to answer the phone and are
expected to get about 11 calls/hour (thats
1 call every 6 minutes). If the rep can
keep an avg of 6 minute calls or higher
they are given a bonus of $1.00/hour. The
extended warrantee with help with getting
better service but only somewhat.

What you will find is that if you are
willing to read the manuals and have the
kind of comprehension to get some of the
big picture yourself then if you call with
a problem you are easier to deal with,
especially if you will let them email you
an answer. You really have to be willing to
put in a solid effort yourself to get past
your own problems.

If your problem is in a trouble spot or of
the nature that it will take a lot of time,
this will affect your experience with them.
If you are they type of person who
needs/expects more of a handholding
experience or you want to use time to gripe
or lament etc...you will be brushed off
badly!

X10 does "wrong" things. They make their
own life and everyone else's difficult with
their mantality. I can give you some good
examples of really immoral real life things
they do. They could be a super company if
they fired 100% of their managers and
middle mangers and lazy backend staff and
got some real staff in there.

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ian

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Re: Insulting X-10 Emails
« Reply #24 on: September 17, 2005, 05:57:37 PM »

Part 2/3
Stuff they have done:
1. Current President didnt agree with a
bill he was presented with by a vendor.
Instead of discussing and arbitrating the
situation he insulted the vendor verbally
and refused to pay....end result, huge
lawsuit that went far beyond simply not
paying a bill and x10 goes to bankruptcy,
employees are hurt, etc.

2. X10 opens new electronics section befor
xmas last year. Absolutely no idea what
they are doing, just setting up as drop
shipper for tons of items they know nothing
about. X10 management has no idea if stock
available or how to find out effectively.
X10 charges customers for items advertised
when they know they are out of stock,
informs reps to tell any customer who asks
about availability that all products on the
page are in stock. Many people call and
find out they are being told one thing when
the truth  is another, some even setup
scenarios to catch x10 in their lies.

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ian

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Re: Insulting X-10 Emails
« Reply #25 on: September 17, 2005, 05:58:09 PM »

Part 3/3
3. Reps are consistently told to mislead
customers about known technical issues.
Reps get fed so much conflicting
information they dont even know what's true
and so each has his/her own version of how
to support (makes for very inconsistent
support).

4. At times reps are put on the phone to
answer support on their 1st day of work, no
training, no technical experience, don't
even know how to use the phone yet and they
are there to help you. They end up "muting"
customer to get answer, they only know the
one line that they got from their
supervisor, they feed that to the customer
and try to get off the phone from there.

There are a number of people who dont have
problems with quality or service with X10,
I assure you there are a ton who do. Things
like software, sketchy modules like Active
Home, Flood Lights/Cams all are known to
have consistently reproduceable problems
that customers call about and instead of
addressing the problems (multiple ways
could handle this) they just keep reliving
them. They only believe in sales
and "today's" profit, they do not plan or
work toward a better future...this is I
believe because X10 is a cashcow for a
private owner in Hong Kong who made a
fortune on the profits of this company and
will ride it till its dead, he doesnt care
about building a lasting company just
bleeding what he has for as far as he can.
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