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Author Topic: Disconnected from MyHouse Service... Check for Correct System ID  (Read 59636 times)

bishop

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I am just curious to know if I am the only one experiancing outages. The service tells me to check for a correct system ID when I try to connect from one computer, but lets me in when I try another. I have confirmed that the ID is correct.

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JC_Carreiro

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #1 on: March 02, 2006, 11:40:14 AM »

No you're not the only one.  Seems a lot of people are having problems. With X10 anything over the internet.  Works great if you sit at the computer that everything is installed on.  ;)
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bishop

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #2 on: March 02, 2006, 11:48:53 AM »

If someone from X10 could answer...

I understand there are some issues with the MyHouse Online access. Is there a way we can ping the server to see if its up or not ? That way I will not get a service call everytime it appears to be down, I can just say "its the server".

Bish
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ale

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #3 on: March 05, 2006, 11:28:21 AM »

I am experiencing the same problem.  I was able to access the server one time.
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X10 Pro

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #4 on: March 06, 2006, 12:19:25 PM »

There isn't currently a way to check the server status, but we do have a check in place that runs every few hours. We are running a battery of tests this week (since last week actually) to figure out why the servers aren't as reliable as they should be, and we to make same changes to correct the problems soon.
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Bemuse

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #5 on: March 07, 2006, 09:02:52 AM »

I am having a problem also.

When I am trying to connect using MyHouse, I am getting a "Verify MyHouse Plug-In Registration" error.  How do I correct this problem?

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jfm

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #6 on: March 07, 2006, 08:57:49 PM »



This" unable to connect to the server" problem has existed since MY HOME first began months ago... and EVERYBODY has the same problem plus many other issues as well!
I called Tech support today and complained. They are aware of the problems and a new FIX should be available N E X T  W E E K !! Where have we heard that before???

Incompetent, don't care, but they are still selling this software as if it really worked ...  That is plain and simple FRAUD and misleading, give us a break.

What do you say MR X10 PRO ???
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Bemuse

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #7 on: March 09, 2006, 05:16:01 PM »

Still having the same problem.......A solution would be nice.
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itch2scratch

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #8 on: March 10, 2006, 04:57:33 PM »

I have not been able to connect for several days, I hope they solve this issue soon. When will we here feedback on this issue? Is everybody having this problem, or just a selected group?

Please reply X-10.

Thank You

Itch2scratch

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X10 Pro

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #9 on: March 10, 2006, 05:21:56 PM »

You should be able to connect most of the time. What happens when you try to connect? What messages do you get on the AHP system side? How about in the browswer you are trying to connect from?
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JC_Carreiro

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #10 on: March 11, 2006, 06:34:43 PM »

I have also not been able to connect for a couple of days from the AHP system side.  It connected a couple times last week but not for long.  Tech support (over phone) does not seem to know what is going on.  Sick and tired of running through their scripts with them.  I don't know how to make them understand that it is installed properly and everything is registered and the necessary ports are open and pointing to the correct system and that it connects sometimes and then disconnects and never connects again.  The problem has to be on x10's servers as we can rarely connect to them.  If we do connect to them, most of the time there is no video

When will be able to bypass x10's server and connect directly to our own servers in order to use AHP hosted on our own servers?

Following is the log when trying to connect AHP system side to X10's server side (this is a short list, it ran one entire night without ever connecting).

 Active Home Professional

Network Events Report : 03/11/2006 18:26:12.343
Event Date/Time Action
0 18:19:16.828 Start Connection...
1 18:19:37.890 Connecting to MyHouse Service..
2 18:19:37.906 Cannot Connect to MyHouse Service
3 18:19:37.906 Verify MyHouse Plugin-in Registration
4 18:19:38.093 Disconnected from MyHouse Service
5 18:19:38.109 Trying to Reconnect...
6 18:19:38.140 Start Connection...
7 18:19:59.109 Connecting to MyHouse Service..
8 18:19:59.125 Cannot Connect to MyHouse Service
9 18:19:59.140 Verify MyHouse Plugin-in Registration
10 18:19:59.234 Disconnected from MyHouse Service
11 18:19:59.265 Waiting 9 s to Reconnect
12 18:20:08.390 Start Connection...
13 18:20:29.437 Connecting to MyHouse Service..
14 18:20:29.453 Cannot Connect to MyHouse Service
15 18:20:29.453 Verify MyHouse Plugin-in Registration
16 18:20:29.578 Disconnected from MyHouse Service
17 18:20:29.578 Waiting 18 s to Reconnect
18 18:20:47.828 Start Connection...
19 18:21:08.828 Connecting to MyHouse Service..
20 18:21:08.828 Cannot Connect to MyHouse Service
21 18:21:08.843 Verify MyHouse Plugin-in Registration
22 18:21:08.906 Disconnected from MyHouse Service
23 18:21:08.937 Waiting 27 s to Reconnect
24 18:21:36.328 Start Connection...
25 18:21:57.328 Connecting to MyHouse Service..
26 18:21:57.359 Cannot Connect to MyHouse Service
27 18:21:57.375 Verify MyHouse Plugin-in Registration
28 18:21:57.468 Disconnected from MyHouse Service
29 18:21:57.484 Waiting 36 s to Reconnect
30 18:22:34.015 Start Connection...
31 18:22:55.093 Connecting to MyHouse Service..
32 18:22:55.156 Cannot Connect to MyHouse Service
33 18:22:55.171 Verify MyHouse Plugin-in Registration
34 18:22:55.234 Disconnected from MyHouse Service
35 18:22:55.250 Waiting 45 s to Reconnect
36 18:23:40.984 Start Connection...
37 18:24:02.031 Connecting to MyHouse Service..
38 18:24:02.046 Cannot Connect to MyHouse Service
39 18:24:02.046 Verify MyHouse Plugin-in Registration
40 18:24:02.437 Disconnected from MyHouse Service
41 18:24:02.453 Waiting 54 s to Reconnect
42 18:24:57.390 Start Connection...
43 18:25:18.421 Connecting to MyHouse Service..
44 18:25:18.421 Cannot Connect to MyHouse Service
45 18:25:18.437 Verify MyHouse Plugin-in Registration
46 18:25:18.500 Disconnected from MyHouse Service
47 18:25:18.515 Waiting 64 s to Reconnect
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MJOHN44@ptd.net

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #11 on: March 12, 2006, 08:49:29 AM »

I am happy to here it is not only me.  I have been on with tech support so many times and they can be down right nasty.  Every thing is my falt and no one else is having trouble. I have never been able to access from any other computer in our home or workplace. ???
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JC_Carreiro

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #12 on: March 12, 2006, 06:35:53 PM »

I am happy to here it is not only me.  I have been on with tech support so many times and they can be down right nasty.  Every thing is my falt and no one else is having trouble. I have never been able to access from any other computer in our home or workplace. ???

No, it's not just you.  I've spoken to a few people who are having the same problems with Tech Support and MyHouse Online.  I think they forget that were not all "newbies" and that maybe some of us can actually open a port and understand why.  As for installing their software, Yeah, some of us know what were doing.  I have spoken to a few people who are programers and network administrators for major organizations and their having the same problems we seem to be having.  They don't exactly get treated any better when talking with Tech Support for x10.  Some people have just given up and plain and simply want their money back.

I'm still trying to conect from the AHP server to X10's server since Saturday, morning.  Still nothing, I think it's tried to connect over 1000 times and still no connection.  Not worth calling support, they'll tell me that I need to reinstall the software again.  Can't get them to understand that it was working (sometimes), no changes made to the system at all as it is only used by AHP so there should be no need to reinstall but they'll tell me to do it anyways.

Let's see if they come out with an update this week as I read them stating to another customer of AHP in this Forum.  Hmmmm.....

Would be nice to just be able to bypass x10 servers and connect direct to our server that are running AHP.  Hmmmmm...
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X10 Pro

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #13 on: March 13, 2006, 12:56:38 PM »

JC_Carreiro: Can you send me an e-mail with your order number? I want to take a look at some information on our server. Not being able to connect at all, ever (as opposed to intermittent problems, or dropped connections) is indicative of something different than the problem we've been working on.

Can anyone else confirm that they're able to connect at least some of the time?

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JC_Carreiro

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Re: Disconnected from MyHouse Service... Check for Correct System ID
« Reply #14 on: March 13, 2006, 08:06:55 PM »

Just sent you a copy of my registration numbers in an e-mail.

Thanks... :)
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