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Author Topic: my house online  (Read 7093 times)

J Lawson

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my house online
« on: March 21, 2006, 01:46:36 PM »

why is there a black screen when I log on to my house from a remote location.Nothing happens and I'm not prompted to do anything either,just a black screen with a little square.Has windows 2000 pro.
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X10 Pro

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Re: my house online
« Reply #1 on: March 21, 2006, 02:19:36 PM »

It sounds like the ActiveX control for the MyHouse client isn't able to load. Do you have permission to load ActiveX on the computer you're trying on? Are signed ActiveX controls enabled in Internet Explorer?
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J Lawson

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Re: my house online
« Reply #2 on: March 21, 2006, 03:08:03 PM »

HOW DO I ACTIVATE ACTIVE X CONTROLS IN INTERNET EXPLORER.
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X10 Pro

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Re: my house online
« Reply #3 on: March 21, 2006, 03:27:36 PM »

It depends on what version of Internet Explorer you're using, but it should be under Security Settings. In Internet Explorer, go to Tools | Options | Internet Options. Then select the Security tab and  click on "Custom Level" to view the settings you have. Make sure "Download signed ActiveX controls" is set to "Prompt" ("Enable" will work, too, but it's better to leave it at "Prompt").

In order to run the MyHouse ActiveX, you will need to be logged in as an Administrator or Power User -- you need to be able to install software.
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J Lawson

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Re: my house online
« Reply #4 on: March 21, 2006, 04:13:34 PM »

I SET ACTIVE X TO PROMP BUT STILL WILL NOT LOAD MY HOUSE.
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