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Problems Installing Showtime

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jajohnson:
Anyone have problems installing Showtime.  I get a hang with the window titled installing and the file sysoff.exe inside the window. The graph reads about 15%.  Clicking on the windows "cance;" button shows the process as not responding and the only way I can stop it is via task manager.

jajohnson:
UPDATE:
The good news: Found, by myself, that Chat Watch Pro was the cause of the installation problem.  Showtime now installs without hanging.
The bad news: Showtime will still not run, it displays a window saying it has encountered an error and asks to send the inforemation to Microsoft.
Sent X10 tech support the information level 2 support needed, with still no fix.  I suppose the product is good when it runs, but I cant seem to get my problem fixed so I can use it.  The product may be good but support is poor.

UPDATE:
After getting no help from X10, I decided to reinstall my X10 Active Home Pro software.  During the installation, it alerted me that there was newer software for my X10 applications (including Showtime) and suggested I let it download all of them so everything was compatiible.  I did so and now everything works.  Very disappointed with X10 "level 2" support.  Their entry level support did keep in contact, but all they could tell me was that they had passed the information on.  My warning is that anyone buying this software be prepared to go it on your own if you have a problem.

elpeacen:
I have the showtime equipment, but I don't know what software to download. I downloaded an x10 driver, which listed my sender unit as one of the units the driver is for. I installed it, but nothing came up according to the instructions about hooking up the unit's USB cord or anything. Am I supposed to download and install some other software? The instructions does not tell me what to download and install. Please someone help me. Thanks.

elpeacen:
Does anyone know what software I am supposed to install to make my equipment work? This equipment is useless if I can't use it. Can anyone help me with this simple problem? When I have tried to call support, I get to hold on for about a half hour!!! I don't have that kind of patience. Is there some kind of chat room support or something? Help???

JimC:
elpeacen,

When you ordered Showtime you should have received an email from X10 with a link to download and register the software. If you did not receive this you will have to contact customer support. If contact buy phone is a problem try an email. Neither is very quick but the email will probably get you a response but it may take several days.

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