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Author Topic: MyHouse Online crashes when I try to connect to the video...  (Read 7337 times)

lrab451

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MyHouse Online crashes when I try to connect to the video...
« on: August 01, 2006, 11:48:16 PM »

Alright so I have the main "server" running downstairs and I connect it so that remote users can connect. I go to the computer upstairs to try and connect. Everything goes smoothly and I am connected. I can play around with the light switch and that works because i hear the clicking.

Here is where the problem is, when I try and click on the cam to check out the video, the status on the computer says video connected but video never shows up. So i go downstairs to the main "server" and the program has crashed and is no longer shown. as if it turned off by itself.

Can anyone help?


Thanks
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Tuicemen

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Re: MyHouse Online crashes when I try to connect to the video...
« Reply #1 on: August 28, 2006, 09:35:44 PM »

lrab451 There are a couple of things that may be causing this:
[li] this one I noticed in beta testing: If you have a router you have to play with the port forwarding and filtering having the othe pc at home speeds up finding just exactly what you need to change[/li]
[li]a window file may not be the up to date one which is required! When the PC  states " AHP has encounter a problem...." click on info and note the file names the errors repond to then read this post[/li]
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hocuspocus

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Re: MyHouse Online crashes when I try to connect to the video...
« Reply #2 on: September 13, 2006, 01:59:40 PM »

I have the same issue when I add the Sentinel Camera and try to access it on-line.  Delete your problem camera from AHP and then try using a camera similar to yours in the software.  I had to use the Vangaard camera to make my Sentinel camera function.  I do not know what is different, but I can at least move the camera around on-line but I cannot use any of the presets.
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iV

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Re: MyHouse Online crashes when I try to connect to the video...
« Reply #3 on: September 17, 2006, 01:14:18 PM »

I had the same problem and i solved it.

My problem was coming my video cards. I had An ATI card, and the driver was confliting with Iwitness and myhouse. So, i've remove the ATI drivers and get back with the one from windows than VOILA !!!
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