I can't answer most of the technical questions, but I can tell you that the call center is right here in Kent, WA....
Hi Sara,
Date Registered: 2006-08-18, 14:08:19
First post today - what inspired you to jump into the 'frying pan'? ;)
...We don't outsource for that - tech support and sales are all right here in the building, and the engineers have a room in the back...
After X10Pro (aka Michael Cole) left, almost a year ago, Dave Rye filled in "less than a handful of times". But, otherwise, we "Community Organizers" are pretty much left 'high-and-dry' -
Why don't any Tech Support and/or Engineers ever log in and help us out?
???
I can't answer most of the technical questions, but I can tell you that the call center is right here in Kent, WA....
Hi Sara,
Date Registered: 2006-08-18, 14:08:19
First post today - what inspired you to jump into the 'frying pan'? ;)
...We don't outsource for that - tech support and sales are all right here in the building, and the engineers have a room in the back...
After X10Pro (aka Michael Cole) left, almost a year ago, Dave Rye filled in "less than a handful of times". But, otherwise, we "Community Organizers" are pretty much left 'high-and-dry' -
Why don't any Tech Support and/or Engineers ever log in and help us out?
???
My guess: Either they don't know it's here, or they know and don't care. Seems like all X10USA wants to do is SELL :(