X10 Community Forum
🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: avhomedesigns on November 10, 2007, 09:33:19 PM
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Ok, I got the email with all the registration codes but cannot get any of them to work. I have disabled McAfee, I have granted the software full access to online, re-installed software with McAffee off and nothing seems to work.
I keep getting " Registration Failure: Could not retrieve registration from server"
I would love to be able to use this software but cannot get a hold of anyone in tech support for help. I keep getting a message they are closed when my email says call 7 days a week 24 hrs??
I am sure it is user error, so any suggestions or comments would be appreciated.
Thanks, Adam
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................. re-installed software with McAffee off and nothing seems to work.
The link is only good (as it states in the email) for 30 minutes... if I remember correctly. I know I tried to save a copy of the software to my HD (instead installing as the directions stated)... that didn't work well for me.
I think you might need to email or call for a new email with new links. Be sure that anti-virus software and firewall are OFF and that you are in administrator mode when you run the install.
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Dave:
You can request a new down load link via the Software Download Link Request (http://www.x10.com/register/download.htm) web page!Once you download the file save it! ;)
How ever the OP already has it installed just can't register!
avhomedesigns:
As X10 sells more copies their registration server has to be updated it is posible that is the problem!
In any case try emailing michaelm@mail.x10.com as well as ahpsupport@x10.com state your problem and supply your order number!