🖥️ActiveHome Pro > Help & Troubleshooting
CM15A USB Problem
rickkel:
By some freak of nature, today I'm having similar problems with my CM15A. I noticed that the timer was off by one hour due to Daylight Savings Time, so I thought I'd plug it in and refresh the time, etc. Big mistake.
I've never had any problems in the past having my Windows 10 computer recognizing my CM15A when I plug it in, until today. It does not recognize the device at all, even as an "unknown device" in Device Manager. I've tried all of the unplugging and battery removal steps to no avail. That was probably a big mistake because I'm sure it cleared the interface and I can't reload it.
I've also tried to attach it to my laptop (also Win 10) which I have never done. I installed a fresh copy of ActiveHome and still, the CM15A is not recognized at all in any way. Is there a way to install it manually?
Noam:
--- Quote from: rickkel on March 10, 2019, 09:51:44 PM ---By some freak of nature, today I'm having similar problems with my CM15A. I noticed that the timer was off by one hour due to Daylight Savings Time, so I thought I'd plug it in and refresh the time, etc. Big mistake.
I've never had any problems in the past having my Windows 10 computer recognizing my CM15A when I plug it in, until today. It does not recognize the device at all, even as an "unknown device" in Device Manager. I've tried all of the unplugging and battery removal steps to no avail. That was probably a big mistake because I'm sure it cleared the interface and I can't reload it.
I've also tried to attach it to my laptop (also Win 10) which I have never done. I installed a fresh copy of ActiveHome and still, the CM15A is not recognized at all in any way. Is there a way to install it manually?
--- End quote ---
You might try a different USB cable. They can go bad.
rickkel:
--- Quote from: Noam on March 11, 2019, 11:27:58 AM ---You might try a different USB cable. They can go bad.
--- End quote ---
Thanks for the tip. I'll dig up another one from a friend and see if that's the problem.
dave w:
*musing*
I wonder if the last Windows 10 forced update broke something? I have been thinking of disabling "Windows Update" service in all our computers. Or maybe just changing Network Settings to "metered". Although Windows will likely try and stop or throttle any streaming activity when network is metered. Anyone know for sure?
Tuicemen:
--- Quote from: dave w on March 12, 2019, 03:04:50 PM ---*musing*
I wonder if the last Windows 10 forced update broke something? I have been thinking of disabling "Windows Update" service in all our computers. Or maybe just changing Network Settings to "metered". Although Windows will likely try and stop or throttle any streaming activity when network is metered. Anyone know for sure?
--- End quote ---
I had issues with XP and 7 auto changing the USB driver for the Cm15A to what It thought was the newest and best.
I never had a problem with Win 10 doing that but that may have been that I disabled automatic driver updates.
I suspect this may be the issue here you'll have to change the driver by manually telling windows which driver to use.
Since I no longer use AHP or have the CM15A connected to a PC my days of fiddling with AHP are over.
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