X10 Community Forum

💬General Category => General Discussion => Topic started by: WALGOLD on March 07, 2007, 04:57:18 PM

Title: Customer service ISN'T
Post by: WALGOLD on March 07, 2007, 04:57:18 PM
I received a defective motion sensor light, bad out of the box.  Called for a RMA and requested a shipping label. RMA came, but no label.  too 5 calls and close to a month to be told that no label would be coming, yet I had been told 3 times previously that it would.  Asked to speak to a supervisor but was told they are
"too busy "[/move]to talk to me, but the operator, CECE, would put my request in and some one would contact me, probably by e-mail in 48 hours. Totally un-acceptable

There are other manufacturers making x-10 compatable, I suggest you find a different supplier[move]
Title: Re: Customer service ISN'T
Post by: Michael M. on March 08, 2007, 08:16:36 PM
Quote from: WALGOLD on March 07, 2007, 04:57:18 PM
I received a defective motion sensor light, bad out of the box.  Called for a RMA and requested a shipping label. RMA came, but no label.  too 5 calls and close to a month to be told that no label would be coming, yet I had been told 3 times previously that it would.  Asked to speak to a supervisor but was told they are
"too busy "[/move]to talk to me, but the operator, CECE, would put my request in and some one would contact me, probably by e-mail in 48 hours. Totally un-acceptable

There are other manufacturers making x-10 compatable, I suggest you find a different supplier[move]

Hello WALGOLD,
Can you shoot me an email with this same info you posted on the forum please?  And also enclose your name and email address.  You can email me at community@x10.com?subject=X10 Customer Service.  Thanks.  I'll see what I can do to assist you.

Mike
Title: Re: Customer service ISN'T
Post by: LW on March 09, 2007, 03:27:19 PM
Perhaps this would be a good place for me to thank Mike publically for helping me out recently, in connection with another issue. Mike, you're fast, and you're good. While I'm at it, I extend a heartfelt thanks to all those who give assistance at these forums too. Walgold, I hope that X10 resolves this issue for you soon, good luck there.
Title: Re: Customer service ISN'T
Post by: Michael M. on March 09, 2007, 04:37:57 PM
Thanks Lw,

I appreciate the nice thoughts.  Just know that I do sympathize with everyone experiencing problems.  I don't have the ability to fix all the problems, but it doesn't mean i can't try....

Regards,
Mike



Quote from: LW on March 09, 2007, 03:27:19 PM
Perhaps this would be a good place for me to thank Mike publically for helping me out recently, in connection with another issue. Mike, you're fast, and you're good. While I'm at it, I extend a heartfelt thanks to all those who give assistance at these forums too. Walgold, I hope that X10 resolves this issue for you soon, good luck there.