X10 Community Forum

💬General Category => General Discussion => Topic started by: billh on January 17, 2008, 10:36:50 AM

Title: Postage Paid by Customer on Returns of Defective components
Post by: billh on January 17, 2008, 10:36:50 AM

I recently purchased a complete Home Security System.  I have a problem with my base console.  Tried everything in the directions (some of them are not correct per x10 support) worked with x10 support and eventually they sent me an RMA # and told me to return the component.  However, I had to pay shipping. ??????  Somehow that does not appear to be a positive Customer Satisfaction approach.  Is it me??

Title: Re: Postage Paid by Customer on Returns of Defective components
Post by: Don N on January 17, 2008, 11:03:57 AM

Ask X10 support for a return label.  I've had to return several cameras recently and X10, without hesitation, provided me with a FedEx no-cost return label.  You just have to ask.

Title: Re: Postage Paid by Customer on Returns of Defective components
Post by: billh on January 18, 2008, 05:28:54 PM

Thank you.  Actually as customers we should NOT have to ask for that.  It should be provided.