X10 Community Forum

💬General Category => General Discussion => Topic started by: don kennedy on July 28, 2008, 10:15:04 PM

Title: Response
Post by: don kennedy on July 28, 2008, 10:15:04 PM

My ActiveHome Pro quit responding.  It refuses to load-up and run when I click on the Shortcut.  Since, over many years, I have found that a simple reloading of various software products often cleared up some file corruption that has somehow sneaked in, I decided that before I get in over my head I would simply re-download my software.  So, time after time after time I have sent emails to X10 asking them to provide me with a "Key" number that will activate a new download of AHP.  I HAVE NOT RECEIVED THE COURTESY OF A RESPONSE, LET ALONE A KEY OR SOME DIRECTION TO UNLOCK A NEW DOWNLOAD!

I didn't steal this stuff!  I bought it and I have sent them my address and everything I can remember about the product.  (I have moved since I bought it so I sent them both addresses.)  It has been several years since I bought it and I am 70 years old; remembering yesterday is difficult for me, much less remembering some Key Code or whatever to unlock MY (MY!) software.

Here's the point:  Does anyone out there know how to get the attention and help of these people?

Thanks in advance,

Don Kennedy
dkcomm@hotmail.com

Title: Re: Response
Post by: HA Dave on July 28, 2008, 10:34:16 PM

Quote from: don kennedy on July 28, 2008, 10:15:04 PM

Does anyone out there know how to get the attention and help of these people?

Call them

Customer Support: 800-442-5109
Technical Support: 800-442-5138

Title: Re: Response
Post by: Brian H on July 29, 2008, 06:42:29 AM

I believe you need your order number if you still have it.