X10 Community Forum

💬General Category => General Discussion => Topic started by: Justduinit on December 26, 2008, 03:50:14 PM

Title: Has anyone had their emails to X10 answered?
Post by: Justduinit on December 26, 2008, 03:50:14 PM

Has anyone had their emails to X10 answered? I work odd hours so it is easier for me to email than to wait for customer rep phone hours, I have written several emails to X10 sent to 3 different departments and have only received auto respond emails confirming receipt of my questions but none of my emails have been answered.   :(

Title: Re: Has anyone had their emails to X10 answered?
Post by: Brian H on December 26, 2008, 06:33:59 PM

I have gotten replies when my new AHP kit didn't have the email with the registration numbers.
My first email seemed to be not answered. So I sent a second one a few days later.
Eventually I got answers from both requests, but it did take at least a week.  :'

Title: Re: Has anyone had their emails to X10 answered?
Post by: Justduinit on December 26, 2008, 07:11:23 PM

Thanks, I will give them some time and hope to get an answer.

Title: Re: Has anyone had their emails to X10 answered?
Post by: LOOKnonUbAbYCAke on December 27, 2008, 11:47:56 PM

Yes I have always received answers from emails I have sent to X-10.

Title: Re: Has anyone had their emails to X10 answered?
Post by: jecstl on January 03, 2009, 10:22:12 AM

its like dealing with a car salesman only interested when you are buying