X10 Community Forum
🖥️ActiveHome Pro => ActiveHome Pro General => Help & Troubleshooting => Topic started by: HankNTesta on June 24, 2009, 06:55:47 PM
-
I have a CM15A that has been executing the programming correctly for several months. Yesterday I tried to change the programming and I can no longer communicate with it over the USB connection. OpSys is XP Pro with all the latest updates...AHP Vers 1.4.2 software.
The computer recognizes the presence or absence of the USB connection...but no comm. Have tried COM 1, COM 2...even changed computer to COM 3 & COM 4. Tried different USB ports on the computer. Can see the presence or absence of the connection (2 ma.) through the Device Manager. Have tried the CM15A with two different computers, always with the same result. Don't want to buy another CM15A just to find out it's a computer problem...though I doubt it. Any thoughts? Thanks!
-
Common problem. Many posts on this forum about it.
Unplug CM15A from outlet, unplug USB cable, remove the batteries, ignore for 10 minutes.
Now start over.
-
Now, someone correct me if I'm wrong (ask my wife, I'm wrong 99% of the time) but, isn't the version posted above (1.4.2) for the old Active Home?
It was my understanding that the CM15A only worked with Active Home Pro which is now up to version 3.236 (yes, Dan, feel free to chime in on that being a buggy version).
To the OP,
Are you sure that you don't have a CM11A with a USB converter or the CM11 just plugged into a serial port?
If you have the CM15A, you might want to try a different software.
-
Knightrider; You are correct.
The 1.4.2 is the old Active Home software for the Serial Port CM11A.
If it is the older CM11A and Active Home. There are known problems with Windows XP; that some users have experienced.
It does sound like the user has a USB to Serial Port Adapter in the mix.
-
Now, someone correct me if I'm wrong (ask my wife, I'm wrong 99% of the time) but, isn't the version posted above (1.4.2) for the old Active Home?
Are you sure that you don't have a CM11A with a USB converter or the CM11 just plugged into a serial port?
If you have the CM15A, you might want to try a different software.
Excellent catch Knight! Sorry, I didn't even notice that. BTW isn't your wife and my wife sisters?
-
I apologize for the redundant post. I know that is poor etiquette, but a quick search didn't turn up an answer to my problem. If you don't put in the exact string the search engine is looking for...you don't get the answer...even if the question has been asked a thousand times.
Dave W...Thanks for the reply. I did remove the CM15A from the wall socket, removed the batteries, disconnected the module from the computer and left it disconnected from everything over night.
Software is ActiveHome version 1.42 released March 11...fresh from the X-10 web site. I mistakenly added a second period and wrote 1.4.2 in my original post. Senior moment.
I even changed the USB cable...the only element not changed or checked up to this point. Same results however...zip...zero...nada. Comm test fails on COM 2 OR COM 1.
Any more suggestions before I send the unit back for repair?
Thanks,
Hank
-
You have the incorrect software. Active Home is only for the older CM11A.
You need Active Home Pro for the CM15A.
We are talking about the USB Interfaced CM15A and not the serial interface CM11a aren't we?
This thread has some data on where the AHP software is. Also you may also need the registration number emailed to you when you bought the unit. To activate it.
http://forums.x10.com/index.php?topic=17738.0
-
Gents,
Look at the OP first sentence again. I think HankNTesta has simply confused the version numbers. IF the CM15A "has been executing the programming correctly for several months." and the device has a USB connection, them he must have AHP and CM15A.
Could driver be corrupted?
HankNTesta, is X10nets running?
-
Yes he said he had a CM15A and AHP.
In the next sentence he said he was trying to use Active Home 1.42 which we know is incorrect. So he needs to reinstall AHP or fix it if it is corrupt.
-
In the next sentence he said he was trying to use Active Home 1.42 which we know is incorrect. So he needs to reinstall AHP or fix it if it is corrupt.
Brian,
I don't think that is what HankNTesta is saying. I read his first paragraph as saying to the effect: "I'm using CM15A and AHP and everthing WAS fine. Yesterday I changed a macro and tried to upload to the CM15A ("change the programming") but AHP won't talk to CM15A anymore".
I'm putting words in HankNTesta's mouth, but I think that is what he is saying. Next bit of confusion is the version number...the initial release of AHP was 3.142, so I think HankNTesta has kept us confused by repeating his mis quote of software versions. I think he always meant 3.142(?).
I am wonder if he simply doesn't have a COMM issue with Device Manager.
-
Okay...you guys may be on to something here. Let me explain in more detail.
Bought the whole package...CM15A and software (don't know version) some time ago. Loaded the software and the module has been programmed and working for several months...running on its own...no connection to the computer. In the mean time, the computer was down...XP pro reloaded from scratch.
Two days ago I needed to reprogram the CM15A so I went to the X-10 web site and downloaded and installed a fresh (latest) copy of "ActiveHome version 1.42 released March 11" and installed it.
If this is NOT the correct version of software for the CM15A...why is it on the X-10 web site? Their description just says "ActiveHome Windows 3.x, 95, 98, ME, NT4, 2000 & XP" Nothing say it is NOT for the CM15A...likewise nothing says it is...but I don't see any other AH software listed. What am I missing?
Thanks for your help!
-
"Go to http://software.x10.com/pub/applications/activehome/, get AHP 3.204. Then using the update link in 3.204, upgrade to 3.228. Your .ahp files should work under 3.204 and 3.228."
This is a Quote from Dan Lawrence. Thanks Dan!
-
You are confusing the old Active Home Software; that is in the downloads section of X10 Support Page and the Active Home Professional that your CM15A uses. The old Active Home is still available for those that have the CM11A or the OEM RCA one X10 was selling not to long ago.
I see that others have provided you with the proper download link for AHP which is what you need for the CM15A.
-
The software I was trying to use was indeed the problem. ActiveHome 1.42 does not work with the CM15A. Too bad the web site didn't let me know that!
Thanks to all that helped troubleshoot my problem. Without you, the system would be reduced to dust under a 5 pound sledge hammer.
Thanks to raster69273 for steering me to the "REAL" software. Someone called it "flaky" which is far too kind a word!
My next hurdle is trying to figure out why this garbageware crashes whenever I go to the "Hardware Interface Configuration" window. Any thoughts on THAT matter?
From my series of posts, you would not know that I've been working with computers since the early 80's and X-10 hardware since the late 80's. My trusty Mac and CP290 controller gave me many years of reliable service even with the simplistic software...which doesn't seem to have improved all that much in nearly 30 years.
Thanks again for all your help!
-
I gotta stop reading between the lines.
-
HanknTesta
I solved the crash of the Hardware Interface Configuration problem on my system by copying an xml file called ICities into my AHP directory. I have AHP on several systems - the one that kept crashing was missing this file. It seems to be a file that contains city latitude and longitude data. Let me know if you would like me to e-mail a copy of the file to you.
This X10 stuff sometimes requires a little patience - I've had my wife hide our sledge hammer for that reason. B:(
Good luck with your installation. Hope this helps....
-
The software I was trying to use was indeed the problem. ActiveHome 1.42 does not work with the CM15A. Too bad the web site didn't let me know that!
Thanks to all that helped troubleshoot my problem. Without you, the system would be reduced to dust under a 5 pound sledge hammer.
Thanks to raster69273 for steering me to the "REAL" software. Someone called it "flaky" which is far too kind a word!
My next hurdle is trying to figure out why this garbageware crashes whenever I go to the "Hardware Interface Configuration" window. Any thoughts on THAT matter?
F
OK, I suspect that that attempt to use Active Home software with Active Home Pro hosed the AHP installation somehow. The ONLY way to correct it is to delete AHP totally and reinstall it from scratch, including deleting the Program Files/ActiveHomePro and Program Files/Common Files/X10 folders. If you have any .ahx files that you created you can back them up first.
-
HanknTesta
I solved the crash of the Hardware Interface Configuration problem on my system by copying an xml file called ICities into my AHP directory. I have AHP on several systems - the one that kept crashing was missing this file. It seems to be a file that contains city latitude and longitude data. Let me know if you would like me to e-mail a copy of the file to you.
This X10 stuff sometimes requires a little patience - I've had my wife hide our sledge hammer for that reason. B:(
Good luck with your installation. Hope this helps....
My system crashes and I've read that it is because I am missing the iCities.xml file, too. Would you mind emailing the file to me, Please?
Thanks
Hutchg at austin dot rr dot com