X10 Community Forum

💬General Category => General Discussion => Topic started by: sara2 on September 26, 2009, 01:08:24 PM

Title: parts missing from order
Post by: sara2 on September 26, 2009, 01:08:24 PM

Just received my system today and after checking all the pieces I am 3 parts short of what I ordered.  I was charged for the parts, but they weren't in the box.

I can't do anything until monday, do I call customer service or sales to correct this?

thanks, sara

Title: Re: parts missing from order
Post by: Brian H on September 27, 2009, 11:13:21 AM

I would think Customer Service or the online problem form.
http://www.x10.com/support/forms/order-support-request.html

Title: Re: parts missing from order
Post by: MANOWAR© on September 28, 2009, 04:39:01 PM

Same thing happened to me once. I called them and calmly explained what happened and they shipped the last few parts out that day.

Title: Re: parts missing from order
Post by: sara2 on September 28, 2009, 08:14:25 PM

I called customer service this morning and explained, the girl said she would put an order in for the missing parts and they would be sent out.  Didn't give me a time line though.  Hopefully it won't take long.

Sara